Manika Upadhyaya
New Delhi
Summary
At Shivansh Infratech, I excelled as a Virtual Assistant, enhancing client satisfaction and streamlining operations. My expertise in CRM management and exceptional customer communication skills led to a 20% increase in project delivery efficiency. Skilled in coordinating across teams, I ensured timely completion of high-priority tasks, showcasing my ability to manage multiple priorities effectively. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Virtual Assistant
Shivansh Infratech
Noida
02.2020 - 07.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Managed CRM input, exports and clean up.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Coordinated Skype calls across multiple time zones.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
Education
B.com Hons - Commerce And Accounting
Bap Bharati Public School
Pitam Pura Delhi09.2016
Office Management - Office Management
Ywca
Cp Delhi06.2014
Skills
- Calendar Management
- CRM Management
- Social Media Updating
- Document Preparation
- File Organization
- Meeting Scheduling
- Travel Planning
- Expense Tracking
- Webinar Support
- Issue Research
- Fast Learner
- Data Entry
- Customer relations and communications
- Research and Analytical Skills
- Social media knowledge
- Meeting Arrangements
- Administrative Support
- Word Processing
- Filing and data archiving
- Office Administration
Timeline
Virtual Assistant
Shivansh Infratech
02.2020 - 07.2022
B.com Hons - Commerce And Accounting
Bap Bharati Public School
Office Management - Office Management
Ywca