Manikandan Balan

• Developed interactive Tableau dashboards for enhancing agent performance, customer satisfaction, and operational efficiency resulting in measurable enhancements of key metrics.
• Extracted data from multiple sources, including AWS Redshift, Databricks, and MySQL Cloud. Utilized Tableau Prep to optimize ETL operations, resulting in improved efficiency of data processing.
• Presented actionable Tableau dashboard insights to senior management and operational teams, contributing to strategic decision-making.
• Led a team of 9 members and coordinated daily scrum meetings, project sprint discussions, and JIRA user story assignments for development dashboard components and enhancements.
• Maintained detailed records of all project activities, progress, timelines and deliverables.

• Managed and delivered large-scale BI projects while developing advanced Tableau dashboards that aligned with business objectives
• Implemented advanced charts and techniques, such as pagination, parameter actions, and custom filtering, to optimize user interaction and provide valuable insights
• Integrated multiple data sources, such as Hadoop and Hive, into Tableau to conduct in-depth data analysis
• Led testing, quality assurance, and data validation to ensure accurate and reliable visualizations.

Project 1: ERP Project Development

• Led the development of an ERP project, implementing a comprehensive system that covered all organizational modules to enhance operational efficiency.
• Demonstrated commitment to complying with GST regulations, resulting in improved adherence to regulatory standards.
• Managed full project lifecycle from requirement gathering through to successful project sign-off, with a strong track record of completing projects.

Project 2: BI Development.

• Played a key role in developing innovative Tableau BI solutions, elevating data visualization and analysis capabilities.
• Enhanced reporting and analysis capabilities by integrating various data sources into Tableau, eliminating data silos.
• Trained and supported end-users on new dashboards and BI tools, resulting in increased user adoption, proficiency, and high satisfaction.