MANIKANDAN CHANDRASEKAR
CHENNAI
Summary
Dynamic professional with extensive experience in office management at Excellent Office Management Solution. Proven ability in database management and conflict resolution, enhancing operational efficiency. Recognized for exceptional customer service and effective communication, consistently achieving high client satisfaction. Skilled in documentation and reporting, ensuring compliance and accuracy in all processes.
Overview
7
7
years of professional experience
Work History
ADMIN
EXCELLENT OFFICE MANGEMNT SOULTION
CHENNAI
01.2025 - Current
- Managed office operations to ensure smooth daily processes.
- Coordinated schedules and appointments for executive staff effectively.
- Developed and maintained filing systems for efficient document retrieval.
- Communicated with clients to address inquiries and provide support.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Maintained filing system for important documents such as contracts and invoices.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Operations Officer
VFS GLOBAL SERVICES
CHENNAI
01.2023 - 10.2025
- Coordinated daily operations to enhance service delivery efficiency.
- Managed client interactions to resolve inquiries and provide support.
- Maintained accurate records of transactions and client information.
- Monitored compliance with organizational policies and service standards.
- Managed day-to-day activities related to IT infrastructure operations.
Loan Officer
HDFC LIFE
CHENNAI
01.2022 - 05.2025
- Evaluated loan applications and assessed borrower creditworthiness.
- Communicated loan options and terms to prospective clients effectively.
- Collaborated with underwriters to finalize loan conditions and requirements.
- Provided exceptional customer service during the loan application process.
- Maintained accurate records of client interactions and transactions in systems.
TELE CALLER
COLLMAN SERVICES
CHENNAI
01.2019 - 12.2020
- Managed inbound and outbound calls for customer inquiries and support.
- Maintained accurate records of customer interactions in CRM software.
- Resolved customer complaints by identifying issues and recommending solutions.
- Conducted follow-up calls to ensure customer satisfaction and retention efforts.
- Analyzed call data to identify trends and enhance service delivery processes.
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
Education
Bachelor of Arts - Financial Management
SRI RAM COLLEGE OF ARTS AND SCIENCE
CHENNAI VEPPAMPATTU04-2018
STATE BOARD
PRIVATE 04-2015
10TH SSLC
GOVERMENT HIGHER SECONDARY SCHOOL04-2011
Skills
- Flexible schedule
- Database management
- Conflict resolution
- Team collaboration
- Contract administration
- Performance monitoring
- Office management
- Document management
- Mail handling
- Financial reporting
- Inventory control
- Documentation and reporting
Timeline
ADMIN
EXCELLENT OFFICE MANGEMNT SOULTION
01.2025 - Current
Operations Officer
VFS GLOBAL SERVICES
01.2023 - 10.2025
Loan Officer
HDFC LIFE
01.2022 - 05.2025
TELE CALLER
COLLMAN SERVICES
01.2019 - 12.2020
Bachelor of Arts - Financial Management
SRI RAM COLLEGE OF ARTS AND SCIENCE
STATE BOARD
10TH SSLC
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