MANIKANDAN C
CHENNAI
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. To make use of my interpersonal skills to achieve a company's goals that focus on customer satisfaction and customer experience. Professional Logistics Coordinator with proven expertise in Data Management, Contract Negotiation, and ensuring smooth shipper and carrier communication. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
Work History
Team Lead
HAPAG-LLOYD Logistics Global Services
07.2022 - 10.2023
- Directs the activities of 20-25 Colleagues
- Handling End to End export process for Area Canada
- Process includes Indexing Inputting, Query resolve, Draft correction & Email box
- Handling the Client escalation emails and calls
- Sharing Area performance report
- Improve productivity through efficiency improvement and projects
- Staff development, motivation & training
- Supervise the performance of Team to meet all agreed SLA through KPI including
- Maintain and monitor performance of the team
- Initiate corrective and preventive action in areas affecting performance
- Establish and appraise on staff personal critical success factors, address performance appraisals, mentoring & coaching etcsss
- Ensure that the team carries out the primary task of processing and reviewing all requests of data updating from customer as per agreed TAT
- Ensure schedule of Team Activities and no lapses in service delivery
- To have a thorough knowledge of the process handled by the team
- Timely reporting to process Manager on day-to-day team performance and issues
- Analyze reports forwarded to customers and escalate/action on exceptions and ensure that all the reports generated out of the process both internal and external are error free
- Ensure that the SOP's are reviewed periodically, and changes are suggested super users for inclusion in the SOP
- Staff administration in the form of leave planning, shift scheduling, attendance, maintaining overall compliance with staff policies
- Establish and maintain Training plans for staff
- Maintain Good rapport with customer & receive a structured & periodical feedback from locations
- Identify areas for Service Delivery improvement, discuss with peers in the same process and recommend for changes
- Ensure that all the critical activities performed by the team are adequately covered under the business continuity plan.
Senior Coordinator
HAPAG-LLOYD Logistics Global Services
12.2014 - 06.2022
- Responsible for Creation of Bills for 'Lading of Consignment' along with Shipper Letter of instructions
- Creation of Bill of Lading
- Input all kinds of shipments such as hazardous cargo, console cargo, combined shipments, split shipments, part-load shipments, and short shipments, etc
- Knowledge and understanding of Incoterms rules
- Coordinate with forwarder on import/export work
- Allocating Rates depends upon the Daily updates received from the Area Office & issuing invoice to the Customer
- Taking care of Amendment requests and mails received from Customers and area office
- Communicating with Regional Area Office person regarding the Voyage scheduled for the week and intimate to the Team members
- Collect the Outstanding payment from a credit customer
- Taking care of Amendment requests and mails received from Customers and area office
- Processing certificate of origin
- Communication with customer and overseas agent inbound outbound calls
- Taking care of Vessel closures for all regions of REU & AMS
- Provided process training, day-to-day work, and complex problems to the newly onboarded employees
- Updating cargo status to customers & our agents
- Performed export reviews with proposals, order entry, and shipment time
- Assisting customs clearance
- Release the BL / SW copy after checking the payment confirmation
- Preparing daily reports, weekly reports, and monthly reports for all kinds of processes in Export specifications
- Preparing Invoice cancellation, outstanding pending invoice report, Invoice Comments, and publishing it to both Internal and Area
- Create and distribute of Invoice
- Sending export manifest to overseas agents
- Quality check of the bill of lading & corrections.
Customer service
WNS Logistics Global Services
04.2014 - 11.2014
- Arrange the SI from the customer and make the BL Draft
- Overseeing the customer service process
- Creation of Bill of Lading
- Updates the rates daily
- Possessing excellent product knowledge to enhance customer support
- Draft correction
- Release invoice to the customer
- Release the BL
- Communication with area office.
Education
Bachelor of Science - Information System Management
Madras University
05.2014
Higher Secondary Education -
ST. Thomas Hr. sec school
05.2011
Skills
- MS Office- Word, Excel, PowerPoint, Outlook, Internet Applications, Tally
- Master Microsoft POWER BI,
- Lean six sigma green belt and Quality tools
- Good analytical and Programming Skills
- Quality Control
- Operations Management
- Product Management
- Problem-Solving
- Teamwork and Collaboration
- Analytical Thinking
- Process Analysis
- Manpower Handling, Self Confidence & Flexible and adaptable
Personnelattributes
- Focused, innovative, flexible personality with the ability to learn.
- Professional, hardworking, self-confident, and well-organized.
- Good interpersonal relations and communication skills.
- Application of analytical thinking and problem-solving skills according to the needs of the organization.
- A good listener and a good learner.
- Excellent skills in Customer service.
Professionalrundowns
- In my probation period, I have won "Special Danke Sehr" awards twice for my good productivity and accuracy level.
- Achieved "Fast Tracker" award for outstanding effort in the exports documentation process
- Achieved "SUPERSTAR" award many times for best performances.
- Recognized as a "Highflyer" for extraordinary effort as a Passionate Performer.
- Achieved "Best Guiding Star" award for giving good training to newly joined people in the organization.
Personal Information
- Date of Birth: 01/20/1994
- Nationality: Indian
- Marital Status: Married
Timeline
Team Lead
HAPAG-LLOYD Logistics Global Services
07.2022 - 10.2023
Senior Coordinator
HAPAG-LLOYD Logistics Global Services
12.2014 - 06.2022
Customer service
WNS Logistics Global Services
04.2014 - 11.2014
Bachelor of Science - Information System Management
Madras University
Higher Secondary Education -
ST. Thomas Hr. sec school
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
E. BALAJIE. BALAJI
Team Leader - Service Delivery at Hapag Lloyd Global ServicesTeam Leader - Service Delivery at Hapag Lloyd Global Services
Balaji ArumugamBalaji Arumugam
Senior Coordinator - Customer Service at Hapag Lloyd Global ServicesSenior Coordinator - Customer Service at Hapag Lloyd Global Services
Mahima RanaPratap SinghMahima RanaPratap Singh
Coordinator at HAPAG-LLOYD GLOBAL SERVICES PVT LTD.Coordinator at HAPAG-LLOYD GLOBAL SERVICES PVT LTD.