Manikandan Dhanabal

• As a Procurement Officer the key role was strategizing to find cost-effective deals and suppliers and the best way to cut procurement expenses.
• Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
• Input, analyzed and reported on data covering all aspects of procurement operations.
• Built relationships with vendors to negotiate ideal terms for purchases & set up and negotiated contracts to obtain favorable pricing and delivery structures.
• Developed and strengthened supplier relationships.
• Analyzed market trends and identified optimal sources of supply to maximize cost savings.

• Manage customer credit card accounts; open, close and oversee transactions.
• Identify and contact customers to ask about their overdue payments.
• Speak to the customers and take actions to encourage timely payments
• Resolve any billing and customer credit related issues
• Issue duplicate statements and update customer contact details.
• Inform the customer about the account status and discuss payment.
• Provide the updated status of the any open case in regards to the account.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Created job files for each project and maintained current data in each file.
• Maintained database and spreadsheets with accurate inventory and status.
• Kept corporate and client information confidential, adhering to data safety measures.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
• Sent newsletters and bulletins using MailChimp.

Master Credit Specialist

• Developed and maintained courteous and effective working relationships.
• Negotiate credit extensions when necessary.
• Arrange for debt repayment or establish repayment schedules, based on customer’s financial situations.
• Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.
• Record information about financial status of customers and status of collection efforts.
• Advise customers of necessary actions and strategies for debt repayment.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the record of deceased customers

• Coordinated timely responses to online customer communication and researched complex issues.
• Evaluated interactions between associates and customers to assess personnel performance.
• Maintaining the technical expertise and product knowledge necessary to make sales.