Power BI
Manikandan EB
Software Product License Lead (SAM/Data Management)
Bengaluru
Summary
Seeking opportunity to work in a friendly and fast-growing environment where my analytical and methodical skills will be of great value in achieving the company's missions and goals. Overall 10+ years’ experience in Software Licensing /Software Asset Management/Data Analytics (gathering, interpreting, and identifying patterns in business data)/ Order management, I am confident that my skills and knowledge will help my current organization achieve critical business goals, including streamlining business processes and increasing productivity.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Software Product License Lead (Data Analyst)
Philips India Limited
Bangalore
02.2019 - Current
- Maintaining all the Vendor Software license issued across different regions and maintaining software Installed Base for the healthcare software products installed globally using various SAM tools
- Maintaining and controlling different type of licenses (Production/ Non-production/ perpetual) procured from the vendor inside the organizations and monitor the license usage across global end-users by checking whether all the SLA’s has been followed properly
- Documenting and managing the configuration of every critical IT asset
- As a part of product support & software asset management team, maintaining all the product related data through the intelligence tools (such as SAP, salesforce, etc.)
- Supporting Leadership team by providing them a product /sales analysis Reports/Dashboards and Visualization for them to identify the best business opportunities using different data analytical methods and tools
- Perform regular analysis of the data and inputs to verify accuracy and integrity of the system use by the field and product team
- Generate and curate the various reports required to communicate crucial insights to the field regarding the installed base
- Working directly with business stakeholders, designs a limited variety of moderately complex reports using data from one or multiple systems to specifications
- Delivers report in format to aid business stakeholder interpretation (pivot tables, graphs, dashboards etc.)
- Reviews existing reports for data accuracy
- Proposes resolutions for quality issues of limited scope to more senior level analysts/supervisor and escalates complex quality issues to supervisor or senior staff for resolution
- Identifies and interprets trends and patterns in datasets to locate influences; performing data governance processes and continuous quality improvement received data from different sources
- Present data in a visually compelling format to help business stakeholders understand the issues, possibilities, and recommendations
- Additional Responsibilities & Achievements:
- Created Interactive dashboard to identify the software products installed globally and created visualization for leadership team to identify the best business opportunities which resulted 15% new product installations
- Created dashboards and interactive visual reports using Power BI
- Experience in working in on all types of data connection i.e
- Import, Direct query & Live connections, complex DAX queries and functions in Power BI
- Automated a report for a product support team using filters, parameters, and calculated sets which helps them to maintain the product support issues
- Taken ownership to create and form a new internal process for “Software Product license management” in 2021, which reduces the turnaround time up to 25% in issuing Product License at customer locations across global.
- Created and automated data visualizations to present insights and tell compelling stories.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
Sr. Order Management Analyst
Randstad India Pvt. Ltd, Philips India Limited
Bangalore
05.2016 - 02.2019
- Providing global support to “Healthcare Software Products” by maintaining the Software install-base record
- Managing software licenses installed globally and generate revenue-based reports on weekly, monthly basis
- Performing validation process in various web orders placed by different BU’s within SAP system
- If required suggest customer/PM to correct the sales orders /Purchase Orders according to their requirement and helps them to complete orders
- Supporting internal development team by delivering right Product licenses which helps them to complete their development/testing on time
- Additional Responsibilities & Achievements:
- Designed a new SharePoint website Designed a dedicative internal web page for license management using SharePoint and Power automate for maintaining client license records which reduces the turnaround time in handling the requests up to 23%
- I worked on data projects (Installed base tool) by using various technologies to minimize manual work and maximize scalability and performance.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Gathered, documented, and modeled data to assess business trends.
Senior Order Management Executive
Arcadia Technologies Pvt. Ltd
Bangalore
11.2013 - 04.2016
- Analyze the entire sales order and ensure that all the sales orders completed within SLA’s
- Manage all communications with sales department and process all customers’ orders and arrange for shipments
- Identify and resolve any potential issues arises during the course of order fulfillment and controlling the order flow using back end software’s (Uniware/Magneto)
- Generate report from sales force/sales database and analyses the set of data every day to ensure the entire ecommerce platform/software’s works fine, if required report technical issues to the team
- Handling the higher priority escalations (internal/External) assigned by different team (CS team/ Procurement/sales team/logistic team) through TMS/E-mail
- Follow up with 3PL’s for the return shipments on weekly basis and maintaining the return shipments (RTO/RVP) and update the system with the current status
- Analyzing all order lines and prepare reports (MIS/OVSLA/3PL REPORTS/PARTIAL SHIPMENT/FACILITY CHANGE REPORT) on every day/weekly basis during order fulfillment and shipments
- Maintaining SLA and Quality Documents (Check list and Quality Control Process Charting) as per the company standard
- Additional Responsibilities & Achievements:
- I had been a part of creation and implementation of new TMS (Ticket management System) / New ERP system by suggesting new ideas and process flow
- I had been a part of big-time sale happened in B2B clients in the year of 2015 by creating the orders and processing the shipments on time
- Taking extra responsibilities and guiding entire team to achieve the goal sets
- Got appreciation for being in part of startup process, worked under very minimum supervision and completed all the assigned tasks effectively
- Always providing a training and mentor the new joiner to the team.
- Prepared annual data to determine metrics for operational performance.
Process Associate
KG Information System Private Limited
Coimbatore
09.2012 - 08.2013
- Primary duties will include delivering a high level of service through identifying relationship opportunities, matching appropriate products to customer needs
- Locate the customer addresses and match the service availability based on the area and do the upsell/cross sell
- Research the exact promotions by using different searching tools and match that with the customer needs
- Respond to the customer through the on-line chat and put the sale over the chat
- Creating sales analytical report and share with the Sales Leadership.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Assessed products or services to evaluate conformance with quality standards.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Junior Process Associate
KG Information System Private Limited
Coimbatore
12.2010 - 01.2012
- Primary duties will include delivering a high level of service through identifying relationship opportunities, matching appropriate products to customer needs
- Respond professionally and accurately to all customer inquiries through the on-line chat.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
BE - Computer Science and Engineering
Maharaja Prithvi Engineering College Anna University
01.2006 - 04.2009
DIPLOMA - Computer Science and Engineering
NPA Centenary Polytechnic College
05.2004 - 06.2006
High School Diploma -
St. Antony’s Higher Secondary School
05.2002 - 07.2004
Skills
Software License Management
SAM (Software Asset Management)
Data Analysis & software supporting skills
Data analytics, Business Analytics, Data Modelling, Advanced excel skills
Power query V- lookup, Pivot tables/charts, VBA macros, Dashboard), aggregate slice data using SQLSAP R/3, Tableau, Salesforce, SharePoint, Power BI Desktop, Magneto (CMS Software),Uniware(Ecommerce ERP solution system)
Problem-Solving
Accomplishments
- Certifications : Scaled Agile-SAFe for Teams, Data Science Methodology , Python Fundamentals, Tally.
Additional Information
Personal Details:
· Date of Birth : 16-04-1985
· Sex : Male
· Nationality : Indian
· Marital Status: Married
· Languages : English, Malayalam ,Tamil, Kannada
· Address : No.62, 01st cross, Kananga Vinayaka Street • Ramamurthy Nagar, Bangalore-560016.
Software
Ms Excel
SAP R/3
SharePoint
Certification
Microsoft Power BI
Interests
Marathon Runner
Reading Books
Badminton
Timeline
Microsoft Power BI
07-2022
Data Science Methodology
04-2022
Software Product License Lead (Data Analyst)
Philips India Limited
02.2019 - Current
Sr. Order Management Analyst
Randstad India Pvt. Ltd, Philips India Limited
05.2016 - 02.2019
Senior Order Management Executive
Arcadia Technologies Pvt. Ltd
11.2013 - 04.2016
Process Associate
KG Information System Private Limited
09.2012 - 08.2013
Junior Process Associate
KG Information System Private Limited
12.2010 - 01.2012
BE - Computer Science and Engineering
Maharaja Prithvi Engineering College Anna University
01.2006 - 04.2009
DIPLOMA - Computer Science and Engineering
NPA Centenary Polytechnic College
05.2004 - 06.2006
High School Diploma -
St. Antony’s Higher Secondary School
05.2002 - 07.2004