MANIKANDAN KALIMUTHU
Chennai,TN
Summary
Proven leader with a track record of enhancing team performance and profitability at Metrohm India Private Limited. Skilled in sales management and customer service, consistently exceeding targets through effective sales strategies and team development. Demonstrated ability to improve customer satisfaction and maintain loyalty, showcasing commercial awareness and leadership excellence.
Overview
28
28
years of professional experience
Work History
REGIONAL MANAGER
METROHM INDIA PRIVATE LIMITED
04.2013 - Current
- Established and maintained operational standards for four branch offices.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
SR.BRANCH MANAGER
METROHM INDIA PRIVATE LIMITED
04.2010 - 03.2013
- Streamlined workflow processes of Bangalore and Chennai Branch and made sure the branches are efficiently handled by the succeeding branch managers.
BRANCH MANAGER
METROHM INDIA PRIVATE LIMITED
04.2004 - 03.2010
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
SERVICE SPECIALIST
GULF BIO ANALYTICAL
09.2002 - 03.2003
BRANCH SERVICE HEAD
MICRO DEVICES METROHM LIMITED
04.2000 - 08.2002
- Instrumental in establishing the new branch at Bangalore.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Worked closely with management to develop strategies for improving overall branch performance and customer experience.
SERVICE EXECUTIVE
MICRO DEVICES METROHM LIMITED
09.1996 - 03.2000
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
Education
BACHELOR OF ENGINEERING - INSTRUMENTATION AND CONTROL ENGINEERING
AKCE
TN05.1996
Skills
- Leadership skills
- Sales management
- Sales and marketing strategies
- Team Development
- Customer Service
- Commercial awareness
Additional Information
Instrumental in successful implementation of CE in collaboration with various departments of the organization.
Timeline
REGIONAL MANAGER
METROHM INDIA PRIVATE LIMITED
04.2013 - Current
SR.BRANCH MANAGER
METROHM INDIA PRIVATE LIMITED
04.2010 - 03.2013
BRANCH MANAGER
METROHM INDIA PRIVATE LIMITED
04.2004 - 03.2010
SERVICE SPECIALIST
GULF BIO ANALYTICAL
09.2002 - 03.2003
BRANCH SERVICE HEAD
MICRO DEVICES METROHM LIMITED
04.2000 - 08.2002
SERVICE EXECUTIVE
MICRO DEVICES METROHM LIMITED
09.1996 - 03.2000
BACHELOR OF ENGINEERING - INSTRUMENTATION AND CONTROL ENGINEERING
AKCE
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