Manikandan Karuppasamy
Experience In Quality Assurance For Body-in-White (BIW) Processes; Knowledge Of Quality Control Tools Like FMEA And SPC.
Chennai
Summary
Dynamic Senior Executive of Quality at YAMAHA MOTOR INDIA PVT.LTD, adept at enhancing customer satisfaction and operational efficiency. Proven track record in problem resolution and team leadership, successfully launching new product lines ahead of schedule. Skilled in quality management and fostering strong client relationships, driving organizational growth through innovative solutions.
Overview
16
16
years of professional experience
3
3
Languages
7
7
years of post-secondary education
Work History
Senior Executive of Quality
Yamaha Motors India Pvt.ltd
04.2024 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Identified trends and assessed opportunities to improve processes and execution.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Led cross-functional team to develop new product line, which was launched ahead of schedule and under budget.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Reported issues to higher management with great detail.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Quality Manager
OLA Electric
02.2021 - 03.2024
- Improved customer satisfaction by addressing and resolving complaints in a timely manner.
- Supported company growth by ensuring adherence to industry standards, maintaining certifications, and preparing for audits.
- Collaborated with cross-functional teams to identify areas for improvement, leading to increased efficiency and productivity.
- Optimized product testing methodologies, reducing time spent on inspections without compromising accuracy or precision.
- Maintained accurate records of inspection reports, tracking trends to identify potential areas for improvement.
- Enhanced product quality by implementing rigorous inspection procedures and monitoring production processes.
- Reviewed engineering change requests for potential impact on product quality before implementation.
- Assisted in the selection and evaluation of vendors based on their ability to meet established quality criteria.
- Provided technical support during the investigation of non-conforming products, facilitating swift resolution of issues.
- Leveraged data-driven insights from statistical analysis tools to inform decision-making processes related to production improvements.
- Contributed to the development of company-wide quality policies and procedures, promoting a culture of continuous improvement.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Calibrated instruments and scales in production area and quality lab.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Determined quality department standards, practices, and procedures.
- Monitored staff organization and suggested improvements to daily functionality.
Quality Engineer
Thai Summit Auto Parts India Pvt.ltd
05.2018 - 01.2021
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Developed action plan for company certification using ISO 9000 standard knowledge.
- Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted.
- Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
- Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
- Enhanced operational efficiency by automating routine quality checks, allowing team to focus on more complex issues.
- Initiated cross-functional team collaboration, integrating quality standards across departments to ensure uniformity in product excellence.
- Streamlined defect tracking process, enabling quicker resolutions and boosting customer satisfaction.
- Optimized testing procedures to accelerate product release cycles while maintaining strict quality benchmarks.
- Developed metrics dashboard to monitor quality trends, enabling data-driven decision-making.
- Conducted regular compliance audits, ensuring adherence to industry regulations and standards.
- Documented and developed engineering procedures and processes.
- Collaborated with other departments to facilitate successful project completion.
- Monitored and evaluated engineering performance to recommend improvements.
- Assisted in developing cost-effective solutions to engineering problems.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
Quality Supervisor
BADVE Engineering
Chennai, Tamil nadu
01.2015 - 05.2018
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Maintained QA programs.
- Developed monthly reports showing inspections and improvements.
- Evaluated [Type] systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
- Championed lean manufacturing principles within the organization, resulting in significant waste reduction and cost savings.
- Streamlined quality control procedures for increased efficiency and reduced production downtime.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
Diploma Engineer Trainee
Royal Enfield A Unit Of Eicher Motors
Thiruvottiyur, Chennai, Tamil nadu
11.2011 - 08.2013
- Participated in team meetings, providing valuable input on engineering strategies and offering suggestions for improvement based on knowledge gained during the trainee program.
- Reduced production costs through careful analysis of materials and manufacturing processes, recommending cost-effective alternatives.
- Maintained an organized workspace conducive to effective problem-solving, maximizing productivity during time-sensitive projects or deadlines.
- Quality Function Activity; Assembly product inspection, Vehicle Test drive, Roller test, PDI inspection.
Apprentice Trainee
Brakes India pvt.ltd
Padi, Chennai, Tamil nadu
08.2010 - 11.2011
- Applied theoretical knowledge obtained from coursework to practical situations within the workplace setting.
- Collaborated effectively with experienced professionals to complete projects efficiently and accurately.
- Improved apprentice skill development by providing hands-on training and guidance.
- Demonstrated commitment to continuous improvement by actively seeking constructive feedback from mentors, peers, and supervisors.
- Enhanced team productivity by assisting in daily tasks and project completion.
- Promoted a culture of quality craftsmanship through adherence to best practices, guidelines, and standards established within the organization.
- Displayed strong work ethic through punctual attendance and diligent attention to assigned tasks during the apprenticeship period.
Education
Bachelor of Engineering - Mechanical Engineering
Vinayaka Mission Kirupanantha Variyar Engineering College
Salem, India 11.2021 - 11.2025
Diploma - Automobile Engineering
Lakshmi Ammal Polytechnic College
Kovilpatti, India 06.2007 - 04.2010
Skills
Customer relations
Team player
Team leadership
Administrative skills
Workflow planning
Problem resolution
Interpersonal skills
Customer retention
Operations management
Quality management
Staff motivation
Product development
Languages
English
Advanced (C1)
Hindi
Beginner (A1)
Tamil
Bilingual or Proficient (C2)
Interests
Games
Chess
Timeline
Senior Executive of Quality
Yamaha Motors India Pvt.ltd
04.2024 - Current
Bachelor of Engineering - Mechanical Engineering
Vinayaka Mission Kirupanantha Variyar Engineering College
11.2021 - 11.2025
Assistant Quality Manager
OLA Electric
02.2021 - 03.2024
Quality Engineer
Thai Summit Auto Parts India Pvt.ltd
05.2018 - 01.2021
Quality Supervisor
BADVE Engineering
01.2015 - 05.2018
Diploma Engineer Trainee
Royal Enfield A Unit Of Eicher Motors
11.2011 - 08.2013
Apprentice Trainee
Brakes India pvt.ltd
08.2010 - 11.2011
Diploma - Automobile Engineering
Lakshmi Ammal Polytechnic College
06.2007 - 04.2010