Manikandan M
Team Leader
Chennai,TN
Summary
Results-driven operations leader with over 9 years of experience in U.S. healthcare operations, specializing in provider data management and claims adjudication. Expertise includes leading large teams, spearheading automation initiatives, and implementing process improvements to enhance accuracy, efficiency, and client satisfaction. Proficient in training, transition management, and effective stakeholder communication, ensuring seamless collaboration across all organizational levels. A strong commitment to driving operational excellence and fostering a culture of continuous improvement within healthcare settings underscores a passion for delivering impactful results.
Overview
10
10
years of professional experience
Work History
Team Lead
First source Solutions
05.2024 - Current
- Lead a team of 30+ claims processors ensuring timely adjudication and SLA compliance.
- Spearheaded automation for duplicate claim detection, reducing manual workload.
- Oversaw high-priority claims, resource allocation, and daily production reporting.
- Conducted huddles, coaching, and quality initiatives to improve team performance.
- Circulated daily attendance reports and staffing updates to clients, ensuring transparency and alignment with SLA requirements.
- Monitored team availability, login hours, and resource deployment to maintain operational efficiency.
Subject Matter Expert
Cognizant
07.2019 - 12.2023
- Managed operations, productivity, and quality control across healthcare processes.
- Strengthened client relationships through reporting, escalation, handling staffing, and inventory planning.
- Delivered training and mentoring programs to improve employee performance.
- Implemented attrition and shrinkage management strategies, supported by data analysis.
- Conducted RCA and error coaching to reduce internal defects.
Claim processing associate
Accenture
10.2016 - 06.2019
- Processed healthcare claims with accuracy and compliance to payer policies, ensuring adherence to SLA timelines.
- Conducted detailed verification of claim data, provider information, and eligibility before adjudication.
- Handled claim adjustments, denials, and resubmissions while maintaining quality standards.
- Supported audit and QA teams by preparing reports and resolving discrepancies.
- Consistently achieved performance targets for accuracy, productivity, and turnaround time.
Education
MBA - Financial management
Madras University
Chennai01.2019
BCA - undefined
St. Thomas College of Arts & Science
Chennai01.2015
HSLC - undefined
01.2012
SSLC - undefined
01.2010
Skills
Operations management
Process optimization through automation
Facilitating knowledge transfer
Performance evaluation
Coaching expertise
Task delegation
Cross-functional teamwork
Team leadership
Analytical problem-solving
Customer support
Task planning
Adaptability in dynamic environments
Timeline
Team Lead
First source Solutions
05.2024 - Current
Subject Matter Expert
Cognizant
07.2019 - 12.2023
Claim processing associate
Accenture
10.2016 - 06.2019
BCA - undefined
St. Thomas College of Arts & Science
HSLC - undefined
SSLC - undefined
MBA - Financial management
Madras University
Photography
Landscape & Portrait Photography – Demonstrates creativity, patience, and an eye for detail