MANIKANDAN P
Chennai
Summary
- Dynamic professional with over 12 years of experience in Retail and e-Commerce domains, specializing in platforms such as Hybris, Magento, Demandware, and SFCC.
- Proven ability to collaborate with clients to assess customer requirements and adapt strategies to meet evolving goals.
- Successfully built and mentored global QE teams, implemented CI/CD pipelines, and led release management for mission‑critical retail systems.
- Developed and maintained automated workflows and scripts, reducing manual effort and improving process efficiency at an intermediate level.
- Recognized with multiple awards for innovation and collaboration, I thrive in Agile/Scrum environments and excel at bridging the gap between business stakeholders and technical teams across India and USA.
- Expertise in web services testing using POSTMAN, along with a strong background in SAP Hybris backend functionalities, including Backoffice, Product Cockpit, and Adaptive Search.
- Comprehensive knowledge of various testing methodologies—ranging from API testing to Database Testing to User Acceptance Testing
- Demonstrated through the successful preparation of Test Plans, Strategies, and Metrics that drive project success throughout the Software Testing Life Cycle.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Aptos Retail
01.2024 - Current
- Led quality assurance initiatives to optimize testing processes and improve product reliability.
- Developed and implemented comprehensive test plans for software releases, ensuring alignment with business requirements.
- Mentored junior analysts, fostering skill development and enhancing team performance in quality assessments.
- Collaborated with cross-functional teams to identify defects and drive resolution for improved customer satisfaction.
- Utilized automated testing tools to enhance efficiency in regression testing and increase release speed.
- Conducted root cause analysis on quality issues, recommending strategic process improvements to mitigate risks.
- Communicated between product owners and developers to clarify features.
MODULE LEAD
ACL DIGITAL Private Limited
03.2023 - 01.2024
- Project: Lowe's
- Perform thorough regression testing when bugs are resolved
- Develop and apply testing processes for new and existing products to meet client needs
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
QA LEAD
NTT DATA Services
05.2020 - 02.2023
- Project: BSH
- Domain: Home Appliances, E-Commerce
- Review requirements, specifications and technical design details in Story to provide timely and meaningful feedback
- Create detailed, comprehensive and well-structured test plans and test cases
- Estimate, prioritize, plan and coordinate testing activities
- Identify, record, document thoroughly and track bugs
- Perform thorough regression testing when bugs are resolved
- Develop and apply testing processes for new and existing products to meet client needs
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
- Train and ramp up the interns to work on the e-commerce domain and Hybris related.
SENIOR QA ENGINEER
BORN Commerce Private Limited
10.2015 - 04.2020
- Project: Love Bonito
- Domain: Retail Apparel, E-Commerce
- Was deployed in Client location (Singapore) for the UAT testing and launched successfully.
- Involved in Requirement Elicitation and Analysis & Preparation of Test Plan
DEVICE ASSOCIATE
Amazon Development Center
05.2015 - 10.2015
- Project: Kindle E-ink Devices
- Wrote and executed test cases prepared for testing Software builds on the Kindle platform and Kindle-software products.
- Performed test case execution and reported bugs accurately.
WEB TESTER
Shriram IT Solutions
12.2013 - 04.2015
- Reviewing Requirement Documents
- Creating and executing test cases.
- Design, Functionality and Performance testing
- Regression testing
Education
BACHELOR OF ENGINEERING - Electronics & Communications
Anna University
01-2013
Skills
- QA Leadership & Test Management
- Stakeholder Communication & Global Collaboration
- Omni‑Channel Retail Systems (SAP Retail, POS, WMS, Inventory, E‑commerce)
- SAP Commerce Cloud (Hybris)
- UI Automation
- API testing (POSTMAN)
- PostgreSQL database testing
- Mobile application testing
- Agile & Scrum
- Strong Communication & Business acumen
- Continuous improvement mindset
- Test management tools
Accomplishments
- Led end-to-end QA efforts across multiple releases, achieving a 95%+ defect detection rate before production.
- Led a team of 8 QA engineers across functional, regression, and UAT testing for e-commerce platforms
- Partnered with product and dev teams to define acceptance criteria for new features like loyalty programs, Additional fees, Discounts, Pre-Authorized orders, and tax related features
- Identified critical production risks early through risk-based testing strategies
Certification
- AWS Cloud Quest: Cloud Practitioner from Amazon Web Services (AWS)
- CERTIFIED PROFESSIONAL - MASTER AGILE TESTING by Agile Testing Alliance
- CERTIFIED MANUAL TESTER by Accord Infomatrix 2013
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Senior Quality Analyst
Aptos Retail
01.2024 - Current
MODULE LEAD
ACL DIGITAL Private Limited
03.2023 - 01.2024
QA LEAD
NTT DATA Services
05.2020 - 02.2023
SENIOR QA ENGINEER
BORN Commerce Private Limited
10.2015 - 04.2020
DEVICE ASSOCIATE
Amazon Development Center
05.2015 - 10.2015
WEB TESTER
Shriram IT Solutions
12.2013 - 04.2015
BACHELOR OF ENGINEERING - Electronics & Communications
Anna University