MANIKANDAN Raghavan
Chennai
Summary
Achievement-driven professional with over 20 years of experience in managing business processes across Delivery Management, Program Management, and IT Infrastructure. Proven track record in enhancing efficiency through strategic partnerships with business leaders and stakeholders, overseeing teams of 100 across global regions. Expertise in program governance, risk analysis, and implementing best practices that reduce costs and improve service delivery. Skilled in leading high-performing teams, fostering a culture of excellence, and driving organizational success through effective talent acquisition and development.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Eurofins IT Solutions India Pvt. Ltd
Chennai
07.2022 - Current
- Managed end-to-end endorsement process for IT products across entire company.
- Oversaw team responsible for Proof of Concept evaluations on unapproved software and hardware requests.
- Coordinated with Security, Architecture, CoE, and Procurement teams for effective project collaboration.
- Directed people management efforts within Transition and Transformation PMO team.
- Administered End User Customer Fund from vendors like Microsoft and Google based on priorities.
- Handled escalations with Microsoft vendors and supported Customer Success Account Manager.
- Led initiatives addressing major tech blockers affecting operations across company.
- Led cross-functional teams to streamline project delivery processes.
Sr. Operation Manager
DXC Technology
07.2018 - 07.2022
- I have been managing platform teams (Wintel & Unix) of approx. size of 100 employees.
- I have 4 managers rolling up to me.
- I have been driving various initiatives like central problem management for the entire platform team across the regions.
- In this role I manage at least 05 major clients of DXC.
- Directing delivery teams (domestic & international) supporting IT Infrastructure, to meet & exceed customer expectations, People Management, building quality support team to provide superior technical support.
- Performing routine operational support, ensuring, high performance of the team, meeting defined SLA, managing client expectations, and exceeding in performance and maintaining SLAs.
- Spearheading design, development, and implementation processes & procedures to support the enhance technical support function, including workflow & incident management and defining and conducting project transitions to operations through service introduction.
- Conducting reviews & approving SOW for the operational project delivery, forecasting & planning resource requirements for operational support, new minor, and major projects along with defining power maps & communication channels at all levels and communications plans for weekly/monthly meetings with client team & customer.
- Recognizing, assessing, and planning risk mitigation & contingency procedures for operations & projects, defining & developing service management plans across all flavours of ITIL concepts, improvising service management reports to be as simple as to be interpreted by Senior Level management.
- Offering Value-Adds to customers through innovations across delivery teams, organizing periodical meetings, and reading customer reviews regarding superiorities and performance KPIs.
Program Manager (Bionix Program)
DXC Technology
05.2017 - 06.2018
- The scope of the Program is to deploy standard tools across all the clients of DXC and then analyze the existing workload and area for automation and lean out the excess process/ workforce.
- Also, this program will come up with a digital product that can be ready to share with the client with minimum manual effort.
- Deployment Manager for the entire Americas region responsible for deployment of Bionix and standard tools across all the account.
- Global SME for the tool Operation centre which is part of the standard tool set.
Sr Project Manager (Technical Refresh Server Deployment)
DXC Technology
07.2015 - 04.2017
- The scope of the Project was to provide a new hosting capability to support the NHS account transformation activity and the expected future growth of application services.
- A new, initial amount of computing infrastructure will provide resources to virtualize services and consolidate applications.
- This will lead to the removal of aging hardware and reduce the current Data Center footprint, leading to lower costs.
- Cost: 0.8M USD
- Duration: 09 months
- Labor effort: 1063 Hrs
- Number of resources: 16
- Number of locations: 2, ODC and ADC Datacenters
Sr. Project Manager
Hewlett Packard Global Soft Ltd.
05.2004 - 06.2015
- Responsible in performing Project Management activities for various IT infrastructure projects.
- Involved in Change Management, Resource Management, Project Asset Control, Quality Control, Testing, UAT, Transition Management and other support activities.
- Working with different verticals to estimate scope, budget, project duration and resource requirements.
- Creating detailed project plans using MS-Project.
- Organizing and running project kick-off, checkpoint, business review and weekly status update meetings.
- Reporting project status to clients, business, PMO and other stake holders using MS-Project and other designated methods.
- Responsible for the quality of project deliverables and SLA.
- Ensuring that project scope, budget and time baselines are derived and consistently being monitored.
- Providing leadership, direction and motivation to the project members who are geographically diversified to ensure smooth service delivery.
- Working knowledge on Cloud projects.
- Handle procurement for projects based on requirement.
- Ensure closure of project with proper sign off and document the lesson learnt.
Customer Support Engineer
CMC Limited.
08.1997 - 05.2004
- Installation & Configuration of VAX & ALPHA with Open VMS operating system.
- Preventive maintenance of all Reservations centers of southern railway in and around Chennai.
- Software Installation/upgrade of southern railway IVRs.
- Installation and Support of the MIS Infrastructure for southern railway at various divisional office across south India.
- Installation & Configuration of the VAX servers.
- Monthly Preventive Maintenance of the all the servers.
- Periodical updates of software and patches.
- Maintenance of Peripheral devices like Printers, Modem, Multiplexer & Routers.
Education
M Tech - Compute Systems And Infrastructure
Birla Institute of Technology And Science, Pilani
Pilani11-2024
MBA - Human Resource Management
Anna University
ChennaiBachelor of Technology - Computer Science and Engineering
SRM University
Kattankulathur, ChennaiDiploma - Electronics and Communication Engineering
Valliammai Polytechnic
Kattankulathur, ChennaiSkills
- Strategic development
- Program and project management
- Service management
- Agile and waterfall methodologies
- Client engagement
- Leadership training
- Coaching and mentoring
- Process optimization
- Team motivation
Certification
- Program Management Professional, PgMP, 2072756
- Project Management Professional, PMP, 1605677
- Information Technology Infrastructure Library, ITIL V3 Certification
- Certified HP0-651 Open VMS system administration, v7
- Managing Projects Using MS Project, 2013
Languages
- English
- Tamil
- Malayalam
<Enter your own>
- Date of Birth: 01/24/77
- Marital Status: Married
Professional Highlights
- Eurofins IT Solutions India Pvt. Ltd, Sr Program Manager, 07/29/22, Present, Part of the Transition and Transformation team that approves all new hardware and software used within Eurofins., Manage the program as a whole and responsible for people management of the Cloud team.
- DXC Technology, Sr. Operation Manager, 07/01/18, 07/31/22, Managing platform teams of approx. size of 100 employees., Driving various initiatives like central problem management for the entire platform team across the regions.
- DXC Technology, Program Manager (Bionix Program), 05/01/17, 06/30/18, Deployment Manager for the entire Americas region responsible for deployment of Bionix and standard tools.
- DXC Technology, Sr Project Manager (Technical Refresh Server Deployment), 07/01/15, 04/30/17, Provide new hosting capability to support the NHS account transformation activity.
- Hewlett Packard Global Soft Ltd., Sr. Project Manager, Date Not Provided, Date Not Provided, Performing Project Management activities for various IT infrastructure projects.
Timeline
Senior Program Manager
Eurofins IT Solutions India Pvt. Ltd
07.2022 - Current
Sr. Operation Manager
DXC Technology
07.2018 - 07.2022
Program Manager (Bionix Program)
DXC Technology
05.2017 - 06.2018
Sr Project Manager (Technical Refresh Server Deployment)
DXC Technology
07.2015 - 04.2017
Sr. Project Manager
Hewlett Packard Global Soft Ltd.
05.2004 - 06.2015
Customer Support Engineer
CMC Limited.
08.1997 - 05.2004
M Tech - Compute Systems And Infrastructure
Birla Institute of Technology And Science, Pilani
MBA - Human Resource Management
Anna University
Bachelor of Technology - Computer Science and Engineering
SRM University
Diploma - Electronics and Communication Engineering
Valliammai Polytechnic
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