MANIKANDAN RAJAGOPALAN
Head- Enterprise Application Operations
Chennai,TN
Summary
Sr Technical Consultent - Application Operations leading production support for PeopleSoft, Hyperion, and enterprise database platforms. Manages GitHub Enterprise, release coordination, and access governance while aligning change, deployment, and incident handling with business priorities. Drives stability through audit remediation, vendor coordination, and SLA-driven support across cloud and on-prem systems.
Overview
3
3
Certifications
24
24
years of professional experience
Work History
Sr Technical Consultent - Application Operations
Hexaware Technologies Limited
05.2019 - Current
- Manage [number] application support tickets weekly across PeopleSoft, Hyperion, and enterprise platforms.
- Oversee production operations for PeopleSoft HRMS, Finance, Hyperion reporting, and enterprise application environments.
- Administer GitHub Enterprise repositories, Copilot licenses, and source control workflows across release teams.
- Coordinate application deployments to Google Play Store and Mac App Store, aligning releases with business needs.
- Maintain data integrity in PeopleSoft Finance and HRMS, including migration support and reporting for business analysis.
- Lead vendor coordination, SLA management, and remediation efforts while partnering with security and business stakeholders.
Sr.Technical Lead SQL DBA
Future Focus Infotech Pvt Ltd.
05.2018 - 05.2019
- Maintained 100% uptime across SQL Server environments on Core, Hyper-V, and VM servers while supporting daily operations.
- Resolved [number] production tickets weekly within SLA while supporting database and application operations.
- Managed TFS and VSTS release queues, branching, and deployments across QA, Staging, DEMO, UAT, and Production.
- Improved database performance by separating transactional and reporting workloads, and supported migrations, upgrades, hot fixes, and patching.
- Configured Database Mail, maintenance plans, backup strategies, alerts, and notifications for production, test, and development servers.
- Implemented disaster recovery planning across geographically distributed locations and prepared documentation for SOX and HIPAA audits.
- Scheduled Scrum calls with team members to review daily work, collect status updates, and keep database and configuration tasks aligned.
Technical Lead SQL DBA
SSG Consulting Pvt Ltd.
08.2014 - 05.2018
- Maintained 100% uptime across SQL Server workloads on Hyper-V, Azure, and Amazon EC2 while supporting daily DBA operations.
- Installed, configured, and maintained SQL Servers while supporting database deployment, maintenance plans, backup strategy, alerts, and notifications.
- Implemented high availability and disaster recovery across SQL environments, including migrations, upgrades, hotfixes, patching, and failover support.
- Managed configuration and release activity across QA, DEMO, UAT, pre-production, and production, including branching releases in TFS and VSTS.
- Led report migration from Cognos to SSRS, supported SharePoint implementation, performed TFS migration, and documented audit and escalation procedures.
Senior SQL DBA
SSG Consulting Pvt Ltd.
06.2012 - 08.2014
- Installed, configured, monitored, and troubleshot SQL Server 2008 R2 and 2012 environments to maintain stable daily operations.
- Implemented Always On high availability, clustering, and log shipping solutions to support disaster recovery across geographic locations.
- Managed backups, restorations, point-in-time recovery, and database refreshes between PROD, DEV, and UAT systems.
- Handled migration, upgrade, and server consolidation efforts while tuning long-running queries, indexes, blocking, and deadlocks.
- Created maintenance plans, managed SQL Server Agent jobs, imported and exported SSIS packages, and prepared SOX audit documentation.
Database Administrator, -
Future Focus Infotech
02.2008 - 06.2012
- Installed, configured, monitored, and troubleshot SQL Server 2008 R2 and 2012 servers across multiple environments.
- Built maintenance plans, managed backup and recovery, and tuned databases for capacity and performance.
- Performed database refreshes and automated environment refreshes from production to DEV and UAT servers.
- Imported and exported DTS and SSIS packages, migrated Oracle databases, maintained a recovery catalog, and supported report server operations.
System Administrator
Future Focus Infotech
03.2006 - 01.2008
- Installed, configured, and troubleshot Windows and Linux systems across remote support tools and server environments.
- Maintained mail, web, and application servers to improve uptime, queue monitoring, and mailbox administration.
- Applied security patches, managed Active Directory services, and strengthened firewall controls against malware and unauthorized access.
- Supported LAN cabling, router troubleshooting, and leased-line connectivity between branch offices in Chennai.
- Monitored VMware, system logs, and server performance using HP OpenView, VMsphere, and Team Foundation Server workflows.
Technical Support
Tube Products of Investment.
08.2002 - 02.2006
- Maintained mailbox operations, site replication, and queue monitoring to support stable daily application support.
- Troubleshot server performance issues across disk usage, CPU, and memory to improve system responsiveness.
- Managed server patching, antivirus updates, and firewall maintenance to strengthen security and control website access.
Education
Master of Business Administration - IT-E-Business
Annamalai University
Chidambaram, IndiaDiploma - COMPUTER HARDWARE MAINTNANCE & NETWORK ADMINISTRATION
Bharathiyar University
CoimbatoreCertified Information Systems Security Professional - undefined
Skills
Databases
High availability
GitHub Enterprise
SSIS
SSRS
PeopleSoft
Application support
Incident management
Problem management
Change management
Release management
ITIL process
Privileged access management
Audit management
SLA management
Vendor management
Certification
Microsoft Certified Systems Administrator – Windows 2008 Server
Timeline
Sr Technical Consultent - Application Operations
Hexaware Technologies Limited
05.2019 - Current
Sr.Technical Lead SQL DBA
Future Focus Infotech Pvt Ltd.
05.2018 - 05.2019
Technical Lead SQL DBA
SSG Consulting Pvt Ltd.
08.2014 - 05.2018
Senior SQL DBA
SSG Consulting Pvt Ltd.
06.2012 - 08.2014
Database Administrator, -
Future Focus Infotech
02.2008 - 06.2012
System Administrator
Future Focus Infotech
03.2006 - 01.2008
Technical Support
Tube Products of Investment.
08.2002 - 02.2006
Certified Information Systems Security Professional - undefined
Diploma - COMPUTER HARDWARE MAINTNANCE & NETWORK ADMINISTRATION
Bharathiyar University
Master of Business Administration - IT-E-Business
Annamalai University