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Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Self-assured professional with the desire to be challenged on the job. Pursuing a position as an an Online Chat Specialist where dynamic communication skills can be utilized.

Experienced and dedicated Customer Support Representative with 5 years of providing high-quality assistance across chat, phone, and email channels. Skilled in using platforms like Intercom, Zendesk, and LivePerson to resolve inquiries efficiently while delivering a positive customer experience. Known for clear communication, problem-solving, and a user-focused approach.
Possess a strong foundation in programming with Python and JavaScript, enhancing technical troubleshooting capabilities and cross-functional communication with product and engineering teams. Proficient in Microsoft Excel, Word, and PowerPoint, with a Bachelor’s degree.

Adept at enhancing customer satisfaction and confidentiality, my tenure at Freelancer as a Chat Support Representative honed my empathy and computer skills. My freelance experience across writing and AI projects improved conversion rates and project efficiency, showcasing my quick typing and innovative problem-solving abilities.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Committed to maintaining professional relationships to increase profitability and drive business results.


Driven Chat Support Representative with proven expertise in enhancing customer satisfaction and reducing escalations for companies like AT&T. Skilled in quick typing and displaying empathy, adept at problem-solving and multitasking. Achieved significant improvements in customer service quality by maintaining up-to-date product knowledge and leveraging strong attention to detail. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

MANIKANDAN RAMAMOORTHY

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Chat Support Representative

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Bachelor of Science - Computer Science

High School Diploma -

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Chat Support Representative

Bachelor of Science - Computer Science

High School Diploma -

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