Manikandan

Lead, directed and managed multiple site operations to ensure that the operations staff executes service agreements at, or above the customers' standards.

Maximized profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer

Responsible for training, developing and motivating employees to peak performance and growth in their knowledge and responsibilities.

Instructed employees on care and preservation of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock and related problem

Skilful in the use of material handling equipment: i.e. Forklifts, pallet jacks, automated wrappers, reach trucks, powered conveyors and both scissor and hydraulic lifts

Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.

· Creation or improvement of standard operating procedures to support efficiency and accuracy throughout the operation

· Supervise both shipping and receiving operations of the warehouse

· Maintaining a positive interaction during front line supervision with employees to ensure customer orders get out on time - both efficiently and accurately

· Provide direction and motivation daily to the team to ensure the daily workload is completed efficiently and in a cost-effective manner

· Managing inbound and outbound scheduling, pickups and all requirements related to receipt/release of goods, reconciliation, and claims

· Leading warehouse supervisors, personnel and warehouse functions.

· Recruitment of Staff, training, evaluation and development of team members.

· Scheduling warehouse team members to meet the demands of the facility.

· Leading and identify improvement projects for the warehouse.

· Securing company assets

Collaborate, work as a team, listen, learn and value diversity in all form

· Provide leadership, mentorship and supervision to warehouse employees.

· Promote a culture of safety at every opportunity with employees

· Supervise the work flow in the areas of order filling, picking, receiving and truck loading

· Assess manpower requirements necessary to maintain established service levels

· Create and enables a work environment in which employees are welcomed to share ideas while accepting ownership that promotes teamwork and positive development.

· Respond to telephone inquiries regarding products in an efficient and professional manner, in compliance with overall performance standards and departmental service standards.

· Resolve client concerns regarding their file through close collaboration with other internal stakeholders, such as Credit Officers, Administration Officers, and Business Development staff.

· Reviews and responds to written inquiries from clients, compiles and distributes data for resolution of client issues, and escalates issues that are beyond their scope.