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Manikandan SM
Chennai
Summary
Senior IT infrastructure and service delivery leader with over 19.7 years of comprehensive experience in enterprise IT infrastructure, specializing in Windows platform services and technical operations.
Overview
2
2
Languages
1
1
Certification
20
20
years of professional experience
Work History
Service Manager
Cognizant Technology Solutions
Chennai
07.2016 - Current
Technical Specialist (L3)
HCL Technologies
Chennai
05.2015 - 07.2016
Senior Operations Professional (L3)
IBM India (P) Ltd
Hyderabad
04.2013 - 05.2015
Senior Production Support Engineer (L2 & L3)
Wipro InfoTech
Chennai
02.2010 - 04.2013
Software Trainer
NIIT Ltd
Chennai
06.2008 - 10.2009
Technical Consultant
Sun iTech India (P) Ltd
Chennai
12.2006 - 06.2008
Education
M.C.A. - Computer Applications
Periyar University
Salem01-2006
B.Sc. - Computer Science
Periyar University
Salem01-2003
HSC -
State Board
01-2000
SSLC -
State Board
01-1998
Skills
- IT Service Delivery
- End-to-end delivery
- Service Operations
- Managed Services
- Wintel delivery management
- Service improvement plan
- Continuous improvement
- ITIL v4
- ITSM
- SLA Management
- KPI Management
- Operational Excellence
- Service Governance
- Service Review Meetings
- Major Incident Management
- Problem Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
- Risk Management
- Service Transition
- Wintel Operations Management
- Infrastructure Operations
- Data Center Operations
- Enterprise Operations
- Production Support
- 24x7 Operations
- Command Center Operations
- Incident Command
- Operations Governance
- Service Assurance
- Operational Risk
- Disaster Recovery
- Business Continuity
- IT Compliance
- Audit Management
- RCA (Root Cause Analysis)
- Escalation Management
- Leadership management
- Team Leadership
- People Management
- Global management
- Resource Planning
- Workforce Management
- Talent Development
- Performance Management
- Coaching mentorship
- Cross Functional Leadership
- Executive Communication
- Conflict Resolution
- Employee Engagement
- Infra Technologies
- Windows Server
- Active Directory
- Azure
- GCP
- SCCM
- SCOM
- IIS
- Storage
- SharePoint
- SQL Server
- PowerShell
- Security & Compliance
- Vulnerability Management
- Patch Management
- CIS Benchmark
- ISO 27001
- NIST
- IAM
- PAM
- Beyond Trust
- Microsoft Defender
- Endpoint Security
- Cyber governance
- Security Compliance
- Audit preparedness
- AI & AI Ops
- AIOps
- Predictive Analytics
- Service Intelligence
- Event Correlation
- Automation
- GenAI
- Microsoft Copilot
- AI operations
- Observability
- Self-healing systems
- AI Automation
- Service management
Certification
- Project Management Professional (PMP) training and certification
- AS-900 Microsoft Azure Fundamentals
- AZ-300 Microsoft Azure Architect Certification
- AZ-533 Implementing Microsoft Azure Infrastructure Solutions
- ITIL V3 Foundation Certification
- Microsoft Certified Technology Specialist (MCTS)
- Microsoft Certified Professional Developer (MCPD)
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Timeline
Service Manager
Cognizant Technology Solutions
07.2016 - Current
Technical Specialist (L3)
HCL Technologies
05.2015 - 07.2016
Senior Operations Professional (L3)
IBM India (P) Ltd
04.2013 - 05.2015
Senior Production Support Engineer (L2 & L3)
Wipro InfoTech
02.2010 - 04.2013
Software Trainer
NIIT Ltd
06.2008 - 10.2009
Technical Consultant
Sun iTech India (P) Ltd
12.2006 - 06.2008
M.C.A. - Computer Applications
Periyar University
B.Sc. - Computer Science
Periyar University
HSC -
State Board
SSLC -
State Board