Manikandan Srinivasan
Product ownership, Product management.
Pune
Overview
15
15
years of professional experience
6
6
Certificates
7
7
years of post-secondary education
Work History
Product manager
Draeger India Pvt Ltd.
Pune, Maharashtra
5 2021 - Current
- Handling Products - Anesthesia workstations and ventilators
- Defining product technical, clinical, usability requirements and product roadmap for the lifecycle
- Handling product vision, mission and competitor analysis
- Prioritize the requirements to cross functional team.
- Ensuring timely and effective Clinical Application education & Training.
- Ensure customer can safely and effectively use the equipment maximizing productivity.
- Develop a strong understanding of your users and business needs: gather insights and translate the requirements flow down to Software and system requirements.
- Collaborating with cross-functional teams to prioritize features and enhancements based on customer feedback and market trends.
- Defining user stories, acceptance criteria, and sprint goals to ensure successful delivery of product increments.
- Provide functional and non-functional specifications for the product engineering team.
- Supporting the Product/Therapy Adoption goals of the organization by coordinating with Clinicians, Marketing, and Medical Affair to ensure increase in number of high-quality cases performed.
- Supporting regional/zonal sales and service team to resolve end user problem and win the business deals.
- Knowledge in EUMDR, CEP, CER, PMS, PSUR and supporting QARA functions
- Internal auditor for QMS and regulatory.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
National technical service specialist
BPL Medical technologies
06.2015 - 04.2021
- Handled Products - Anesthesia workstations, Ventilators, Humidifiers, Air compressors, Patient monitors and Volumetric pumps
- Initiating and monitoring CAPA trigged during inspection and field data
- Providing technical support and the co-ordination with principle manufactures in United Kingdom, Germany and China
- Supporting principle manufactures for post market data and clinical follow up
- Enabling clinical trials of the new products
- Knowledge in new product development
- Technical and clinical application training to end user and internal team
- Attended trainings from United Kingdom and China
- ISO 13485 internal auditor.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed strong client relationships through consistent communication and attentive service.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Built and managed relationships with key clients and partners to drive growth.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Gathered, organized and input information into digital database.
- Interpreted clients' needs and introduced services to fit specific requirements.
Senior Technical Support Engineer
Schiller Healthcare
02.2014 - 06.2015
- Handled Product - Ventilators, HFO, Humidifier, Air compressor
- Hands on experience in QA functions
- Maintaining the records and monitor the CAPA till gets closed
- Hand on experience for principle manufacturers from Germany, Argentina, Italy, Israel
- Technical support and monitor the issues PAN India
- Technical training to field team, help to resolve the complaints
- Attended trainings from Germany, Argentina principle manufacturer.
- Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
- Collaborated with sales teams to provide pre-sales technical assistance, helping secure new business deals and increase revenue.
- Developed and implemented training materials for new hires, resulting in faster onboarding and increased productivity.
- Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
Junior Engineer - Production
Avasarala technologies
12.2009 - 02.2014
- Handled Products - Anesthesia workstation, Ventilators and Vaporizer
- Hands on experience in production assembling, calibration and testing
- Knowledge in Quality functions such as incoming quality and final quality testing
- Technical support and monitor the issues PAN India
- Attending critical field service calls
- Supporting R&D technically.
Education
B.Tech - Engineering Technology
BITS Pilani, Work Integrated Learning Program
Pilani 01.2024 - Current
Post Graduate Diploma in Product Management - Product Management
Accredian
01.2023 - 01.2024
B.B.A - General - Business Management
Annamalai University, Chidambaram
Tamilnadu 06.2017 - 05.2020
Diploma EEE - Electrical & Electronics Engineering - Electrical And Electronics
Motilal Nehru Polytechnic, Pondicherry
06.2005 - 06.2008
Skills
Product Development
Project Planning
Product Vision and Strategy
Product Strategy
Roadmap development
Teamwork and Collaboration
Critical Thinking
Requirements Gathering
Agile Software Development
Prioritization and Execution
Data-driven decision-making
Product positioning
Product Metrics Analysis
Technical Support
A/B Testing
Negotiation
Competitive Analysis
Requirements Building
Product Backlog Management
User Feedback Collection
Stakeholder Management
Design thinking
Market Analysis
Product Naming
Software tools : JIRA - Deviation tracking system
Software tools : ARAS - PLM
Software tools : Aha! - Product roadmap
Software tools : CRM - Customer relation management
Prepared to learn the software tools necessary to meet the company process
Certification
ISO 13485:2016 successfully completed and passed, awarded by TUV SUD.
Appreciations
- Best technical support award 2014 from schiller healthcare.
- Best technical support award 2017 from BPL medical technologies.
- Reduced the cost of service in ventilator division and schiller healthcare.
- Field failures are reduced in BPL healthcare by adding new SOP's.
- Best performer in QMS 2022 in Draeger India.
Areas Of Experience
- 14+ years of technical experience in medical device domain and new product development with standards and regulations knowledge.
- Experience in product lifecycle development process.
- Technical expertise in product owner role for class IIb new product developments
- Wide experiences in various platforms : product management, usability study, technical support, CAPA, Quality, Service and Manufacturing.
- Experience in clinical and application demonstrations and trainings.
- Supporting regional sales team for winning business deals.
- Monitor the Product KPI's.
- Supporting for technical documents such as clinical evaluation report, PSUR, PMCF, Clinical and technical Risk management etc.
- Hands on experience in formative and summative usability testing with knowledge in IEC 62366.
- Knowledge in EUMDR & CDSCO regulatory requirements.
- Experience in particular standards and ISO 13485.
- Closely work with quality and regulatory team for regulatory functions and STED file preparations.
- Attended ISO 14971, EUMDR and Internal auditor trainings from TUV SUD.
Personal Information
Nationality: Indian
Disclaimer
I hereby declare that the details disclosed above are true to the best of my knowledge. References will provide upon request.
Accomplishments
- Collaborated with team of 45 and SME's in the development of Class IIb devices.
- Resolved product issue through consumer testing.
- Achieved the succesfully passed usability study by forecasting user pain points with data points and tracking the issue in change control board.
- Trained and led technical support teams of more than 20 support specialists.
- Long pending non-resolved customer complaints are resolved with out of box thinking.
- Best technical support (2014) awarded by schiller healthcare
- Best technical support (2017) awarded by BPL medical.
- Total cost of ownership for end user and organization optimized to desired level.
Timeline
B.Tech - Engineering Technology
BITS Pilani, Work Integrated Learning Program
01.2024 - Current
Post Graduate Diploma in Product Management - Product Management
Accredian
01.2023 - 01.2024
B.B.A - General - Business Management
Annamalai University, Chidambaram
06.2017 - 05.2020
National technical service specialist
BPL Medical technologies
06.2015 - 04.2021
Senior Technical Support Engineer
Schiller Healthcare
02.2014 - 06.2015
Junior Engineer - Production
Avasarala technologies
12.2009 - 02.2014
Diploma EEE - Electrical & Electronics Engineering - Electrical And Electronics
Motilal Nehru Polytechnic, Pondicherry
06.2005 - 06.2008
Product manager
Draeger India Pvt Ltd.
5 2021 - Current