Manikandan Srinivasan
Product ownership, Product management.
Pune
Overview
15
15
years of professional experience
6
6
Certificates
7
7
years of post-secondary education
Work History
Product manager
Draeger India Pvt Ltd.
Pune, Maharashtra
5 2021 - Current
- Handling Products - Anesthesia workstations and ventilators
- Defining product technical, clinical, usability requirements and product roadmap for the lifecycle
- Handling product vision, mission and competitor analysis
- Prioritize the requirements to cross functional team.
- Ensuring timely and effective Clinical Application education & Training.
- Ensure customer can safely and effectively use the equipment maximizing productivity.
- Develop a strong understanding of your users and business needs: gather insights and translate the requirements flow down to Software and system requirements.
- Collaborating with cross-functional teams to prioritize features and enhancements based on customer feedback and market trends.
- Defining user stories, acceptance criteria, and sprint goals to ensure successful delivery of product increments.
- Provide functional and non-functional specifications for the product engineering team.
- Supporting the Product/Therapy Adoption goals of the organization by coordinating with Clinicians, Marketing, and Medical Affair to ensure increase in number of high-quality cases performed.
- Supporting regional/zonal sales and service team to resolve end user problem and win the business deals.
- Knowledge in EUMDR, CEP, CER, PMS, PSUR and supporting QARA functions
- Internal auditor for QMS and regulatory.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
National technical service specialist
BPL Medical technologies
06.2015 - 04.2021
- Handled Products - Anesthesia workstations, Ventilators, Humidifiers, Air compressors, Patient monitors and Volumetric pumps
- Initiating and monitoring CAPA trigged during inspection and field data
- Providing technical support and the co-ordination with principle manufactures in United Kingdom, Germany and China
- Supporting principle manufactures for post market data and clinical follow up
- Enabling clinical trials of the new products
- Knowledge in new product development
- Technical and clinical application training to end user and internal team
- Attended trainings from United Kingdom and China
- ISO 13485 internal auditor.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed strong client relationships through consistent communication and attentive service.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Built and managed relationships with key clients and partners to drive growth.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Gathered, organized and input information into digital database.
- Interpreted clients' needs and introduced services to fit specific requirements.
Senior Technical Support Engineer
Schiller Healthcare
02.2014 - 06.2015
- Handled Product - Ventilators, HFO, Humidifier, Air compressor
- Hands on experience in QA functions
- Maintaining the records and monitor the CAPA till gets closed
- Hand on experience for principle manufacturers from Germany, Argentina, Italy, Israel
- Technical support and monitor the issues PAN India
- Technical training to field team, help to resolve the complaints
- Attended trainings from Germany, Argentina principle manufacturer.
- Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
- Collaborated with sales teams to provide pre-sales technical assistance, helping secure new business deals and increase revenue.
- Developed and implemented training materials for new hires, resulting in faster onboarding and increased productivity.
- Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
Junior Engineer - Production
Avasarala technologies
12.2009 - 02.2014
- Handled Products - Anesthesia workstation, Ventilators and Vaporizer
- Hands on experience in production assembling, calibration and testing
- Knowledge in Quality functions such as incoming quality and final quality testing
- Technical support and monitor the issues PAN India
- Attending critical field service calls
- Supporting R&D technically.
Education
B.Tech - Engineering Technology
BITS Pilani, Work Integrated Learning Program
Pilani 01.2024 - Current
Post Graduate Diploma in Product Management - Product Management
Accredian
01.2023 - 01.2024
B.B.A - General - Business Management
Annamalai University, Chidambaram
Tamilnadu 06.2017 - 05.2020
Diploma EEE - Electrical & Electronics Engineering - Electrical And Electronics
Motilal Nehru Polytechnic, Pondicherry
06.2005 - 06.2008
Skills
Product Development
undefinedCertification
ISO 13485:2016 successfully completed and passed, awarded by TUV SUD.
Appreciations
- Best technical support award 2014 from schiller healthcare.
- Best technical support award 2017 from BPL medical technologies.
- Reduced the cost of service in ventilator division and schiller healthcare.
- Field failures are reduced in BPL healthcare by adding new SOP's.
- Best performer in QMS 2022 in Draeger India.
Areas Of Experience
- 14+ years of technical experience in medical device domain and new product development with standards and regulations knowledge.
- Experience in product lifecycle development process.
- Technical expertise in product owner role for class IIb new product developments
- Wide experiences in various platforms : product management, usability study, technical support, CAPA, Quality, Service and Manufacturing.
- Experience in clinical and application demonstrations and trainings.
- Supporting regional sales team for winning business deals.
- Monitor the Product KPI's.
- Supporting for technical documents such as clinical evaluation report, PSUR, PMCF, Clinical and technical Risk management etc.
- Hands on experience in formative and summative usability testing with knowledge in IEC 62366.
- Knowledge in EUMDR & CDSCO regulatory requirements.
- Experience in particular standards and ISO 13485.
- Closely work with quality and regulatory team for regulatory functions and STED file preparations.
- Attended ISO 14971, EUMDR and Internal auditor trainings from TUV SUD.
Personal Information
Nationality: Indian
Disclaimer
I hereby declare that the details disclosed above are true to the best of my knowledge. References will provide upon request.
Accomplishments
- Collaborated with team of 45 and SME's in the development of Class IIb devices.
- Resolved product issue through consumer testing.
- Achieved the succesfully passed usability study by forecasting user pain points with data points and tracking the issue in change control board.
- Trained and led technical support teams of more than 20 support specialists.
- Long pending non-resolved customer complaints are resolved with out of box thinking.
- Best technical support (2014) awarded by schiller healthcare
- Best technical support (2017) awarded by BPL medical.
- Total cost of ownership for end user and organization optimized to desired level.
Timeline
B.Tech - Engineering Technology
BITS Pilani, Work Integrated Learning Program
01.2024 - Current
Post Graduate Diploma in Product Management - Product Management
Accredian
01.2023 - 01.2024
B.B.A - General - Business Management
Annamalai University, Chidambaram
06.2017 - 05.2020
National technical service specialist
BPL Medical technologies
06.2015 - 04.2021
Senior Technical Support Engineer
Schiller Healthcare
02.2014 - 06.2015
Junior Engineer - Production
Avasarala technologies
12.2009 - 02.2014
Diploma EEE - Electrical & Electronics Engineering - Electrical And Electronics
Motilal Nehru Polytechnic, Pondicherry
06.2005 - 06.2008
Product manager
Draeger India Pvt Ltd.
5 2021 - Current
Similar Profiles
Shashank Shekhar YadavShashank Shekhar Yadav
Sales Manager Government Business at Draeger India Pvt LtdSales Manager Government Business at Draeger India Pvt Ltd
KAVISHWAR DHAKNEKAVISHWAR DHAKNE
Medical Devices Senior Service Engineer at Draeger India Pvt LtdMedical Devices Senior Service Engineer at Draeger India Pvt Ltd
Abhilash SharmaAbhilash Sharma
Service Engineer at Draeger India Pvt. Ltd.Service Engineer at Draeger India Pvt. Ltd.
Vaibhav SuryawanshiVaibhav Suryawanshi
UI Developer at Xcaliber Infotech Private LimitedUI Developer at Xcaliber Infotech Private Limited
PRASAD JAHAGIRDARPRASAD JAHAGIRDAR
Co-founder and Director at Schego Solutions Private LimitedCo-founder and Director at Schego Solutions Private Limited