Manikandan V
Bengaluru
Summary
To work in a progressive and team oriented environment and use my interpersonal and technical skills to deliver innovative quality solutions and continuously enhance my skills by shouldering responsibilities Inventory Management of any industry.
Overview
9
9
years of professional experience
Work History
General Manager for CS & Operations - INDIA & UAE
Inspire Relocations
Bangalore
06.2023 - Current
- Directed daily operations to ensure efficient workflow and resource management.
- Collaborated with department heads to align strategies with company goals.
- Implemented process improvements to enhance productivity across teams.
- Managed budgets and forecasting for operational planning and resource allocation.
- Oversaw recruitment, training, and performance management of staff members.
- Developed and maintained relationships with key stakeholders and suppliers.
- Analyzed market trends to inform business strategies and competitive positioning.
- Led cross-functional meetings to promote collaboration and problem-solving initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated import documentation for compliance with international trade regulations.
- Managed relationships with suppliers and freight forwarders for timely shipments.
- Developed strategies to streamline import processes and reduce delays.
- Reviewed shipping invoices and customs declarations for accuracy and completeness.
- Collaborated with cross-functional teams to resolve import-related issues swiftly.
- Implemented best practices for risk management in the import process.
- Coordinated daily transfer shipments with proper documentation logs.
- Developed and maintained relationships with international partners for smooth operations.
- Assisted in training new staff on processes and best practices for import-export activities.
- Collaborated with internal departments such as purchasing, accounting, logistics. in order to facilitate successful import and export operations.
- Assisted customers with any questions or concerns that arose during the import and export process.
- Negotiated freight rates with shipping companies to reduce costs associated with imports and exports.
- Managed inventory levels by tracking stock movements across multiple locations worldwide.
- Inspected cargo shipments for compliance with customs regulations and laws.
- Coordinated logistics processes such as packing, labeling, customs clearance and transportation.
- Ensured that all required documents were collected prior to submitting them for Customs clearance.
- Ensured that all required paperwork is completed accurately before submitting it for customs clearance processing.
- Processed documents for customs clearance and prepared necessary paperwork for freight forwarding services.
- Negotiated contracts with vendors for services such as freight forwarding, customs clearance.
- Assisted customers with customs clearance paperwork and documentation.
- Oversaw relocation processes ensuring seamless transitions for clients.
- Managed vendor relationships to enhance service quality and efficiency.
- Established and maintained effective communication with staff members to ensure efficient operations.
Senior Move Coordinator (Customer service & Operations Pan India)
Linkindia Logistics Private limited
Chennai
01.2022 - Current
- Responsible for handling customer service both Domestic and International Shipments.
- Preparing the service proposal for domestic moves
- Invoicing both domestic and international Shipments
- Handling Claims
- Handling Escalation
- Responsible for Payment collections of Private customers
- Coordinating with all branch operations for activity planning and execution
- Coordinating with agents and shippers for international shipments payment collections.
- Responsible for ensuring the smooth moving process relating to the client's personal effects or domestic commercial shipments.
- Maintain and develop quality in relocation service through pre-defined terms and parameters.
- Complete day to day operations of Chennai branch
- Supporting the sales team in cost reduction for winning the Pan India jobs.
- Handling Pan India Operations team & Supporting.
- Introduce cost saving measures for pan India movement
- Verifying the Surveyed volume of Pan India moves before quoting
- Responsible for maintaining existing corporate and developing the business
- Pan India Vendor Management
- Close monitoring of costing for all jobs.
- VIP client physical survey of Chennai branch
- VIP clients packing or delivery supervision.
- Meet the customers as per requirement
- Developing new business through corporate
- Responsible for checking every quote along with costing to get maximum profit on every shipment & avoid non profitable jobs.
- Training the other branches to set a process and educating them to work as per our company protocols.
- Arranging the vendors or Manpower in remote locations.
- Handling the vendor for payment issues.
- Handling the team of Chennai branch, if required Bangalore branch also.
- Complete end to end responsibility for Key account (ITC, HITACHI, RENT ALPHA)
Move Management Consultant
Allied Pickford - SIRVA Move Management
Chennai
01.2019 - 01.2022
- Pan India Import Shipment Coordination
- Pan India Domestic Shipment coordination of Major Accounts (Oracle, BNY, WNS, HUL, Nestle etc…)
- Key account manager for Oracle - (End to End Handling)
- Insurance & Claim Handling
- Completion of all tasks set by management & main tasks involve liaising with clients and updating and maintaining paperwork.
- All the surveys of Chennai branch.
- Responsible for ensuring the smooth moving process relating to the client's personal effects or household goods.
- Manage move process for clients which involve passing relevant information accurately to other team members of the coordination of a move.
- Handling Claims
- Handling Escalation
- Responsible for Payment collections of Private customers
- Coordinating with all branch operations for activity planning and execution
- Coordinating with agents and shippers for international shipments payment collections.
- Responsible for ensuring the smooth moving process relating to the client's personal effects or domestic commercial shipments.
Relocation specialist
INTEREM RELOCATIONS (FSL)
Chennai
01.2018 - 01.2019
- Completion of all tasks set by management & main tasks involve liaising with clients and updating and maintaining paperwork.
- All the surveys of Chennai branch.
- Job supervising, Export and Import clearance and documentation.
- Operations job schedules report, truck reports and outsource team management.
- Business development - New corporate account, conversion of all online enquiry and private enquires.
- Responsible for ensuring the smooth moving process relating to the client's personal effects or household goods.
- Manage move process for clients which involve passing relevant information accurately to other team members of the coordination of a move.
Warehouse Supervisor
ALLIED PICKFORDS
Chennai
01.2017 - 01.2018
- Maintain and develop quality in relocation service through pre-defined terms and parameters.
- Complete day to day operations of Chennai branch
- VIP client physical survey of Chennai branch
- Meet the customers as per requirement
- Handling the vendor for payment issues.
- Completion of all tasks set by management & main tasks involve liaising with clients and updating and maintaining paperwork.
- To provide inspiring leadership to the Operations team - ensuring a positive, innovative and high performing culture
- Handling a crew member and supervising the jobs.
- Responsible for ensuring the smooth moving process relating to the client's personal effects or household goods.
- Manage move process for clients which involve passing relevant information accurately to other team members of the coordination of a move.
- Processing of bookings after liaising with dispatch. Transporter Management to receiving the costing and share with pricing team.
- Maintain all operations related report
- Warehouse management
- Stock and vehicle management
Coordinator - CS team
PM Relocations Pvt Ltd.
Chennai
06.2016 - 01.2017
- Completion of all tasks set by management & main tasks involve liaising with clients and corporate
- Updating and maintaining paperwork.
- Import/Export/Domestic Shipment end to end Co-ordinations.
- Claims handling in case any damages occur in delivery.
- Efficiently communicate with current and prospective clients, providing any required information and maintaining correspondence.
- Handle documentation & Insurance proposal forms and assisting the client with the successful completion and handing over of any claim documents.
- Receive and follow up enquires from potential clients ranging from corporate, trade and private customers.
- Responsible for ensuring the smooth moving process relating to the client's personal effects or household goods.
- Manage move process for clients which involve passing relevant information accurately to other team members of the coordination of a move.
- Processing of bookings after liaising with dispatch.
Education
B.C.A - Computer Applications
St. Joseph Collage of arts and science
Chennai01.2016
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Operational management
- Supply chain coordination
- Customer relationship management
- Performance evaluation
- Strategic planning
- Compliance management
- Vendor negotiation
- Problem solving
- Conflict resolution
- Budget coordination
- Vendor negotiations
- Global sales and marketing
- Budget management
- Process improvement
- Customer service
- Staff recruitment
- Performance management
- Supply chain management
- Inventory control
- Data analysis
- Contract negotiation
- Team collaboration
- Logistics coordination
- Risk management
- Stakeholder engagement
- Employee training
- Financial administration
- Market analysis
- Product development
- Problem resolution
- Staff development
- Economic analysis
- Client relations
- Safety protocol
- Business administration
- Networking
- Sales expertise
- Budget forecasts
- Schedule management
- Skilled negotiator
- Analytical skills
- Labor cost controls
- Training and coaching
- Process improvements
- Staff management
- Relationship building
- Vendor sourcing
- Workflow planning
- Consistently meet goals
- Budgeting and cost control strategies
- Profit and loss accountability
- Exceptional interpersonal communication
- Leadership and team building
Languages
- Tamil
- English
- Hindi (Learning stage)
Disclaimer
I also declare that the above-mentioned information's are true with best of my knowledge.
Personal Information
- Date of Birth: 12/12/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Station
Chennai-600 087
Timeline
General Manager for CS & Operations - INDIA & UAE
Inspire Relocations
06.2023 - Current
Senior Move Coordinator (Customer service & Operations Pan India)
Linkindia Logistics Private limited
01.2022 - Current
Move Management Consultant
Allied Pickford - SIRVA Move Management
01.2019 - 01.2022
Relocation specialist
INTEREM RELOCATIONS (FSL)
01.2018 - 01.2019
Warehouse Supervisor
ALLIED PICKFORDS
01.2017 - 01.2018
Coordinator - CS team
PM Relocations Pvt Ltd.
06.2016 - 01.2017
B.C.A - Computer Applications
St. Joseph Collage of arts and science
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