Experienced Scrum Master with over 9.6 years of experience in IT, including 4.6+ years in Agile and Scrum environments across healthcare, finance, and e-commerce domains. Proven expertise in Agile coaching, Scrum facilitation, and project delivery using frameworks like Scrum and Kanban. Adept at improving Agile maturity, fostering collaboration, resolving conflicts, and aligning teams with business objectives to deliver high-quality software products on time. Strong communication, leadership, and stakeholder management skills.
Serving as a Scrum Master with additional Project Management responsibilities, I facilitate Agile practices while ensuring effective delivery through traditional project oversight. I support cross-functional teams by guiding Scrum ceremonies, removing impediments, and promoting a culture of continuous improvement. Alongside, I manage project timelines, risks, budgets, and stakeholder communication to ensure alignment with business goals. This dual role enables me to bridge Agile delivery with structured project governance in dynamic environments.
Facilitated Scrum ceremonies and supported Agile teams in delivering high-quality product increments. Collaborated with Product Owners to manage backlogs and prioritize tasks effectively. Promoted continuous improvement and team collaboration by removing impediments and fostering Agile best practices. Used tools like Azure DevOps for tracking and communication.
Worked as a Business Analyst for Wall Street Exchange, Dubai, with strong domain knowledge in Money Transfers, Foreign Currency Exchange, and Treasury Management. Experienced in gathering business requirements, preparing BRD, FRD, and use case documents, and creating process flows using Draw.io. Participated in JAD sessions, Agile ceremonies, and collaborated closely with business users, developers, and QA teams. Proficient in both Agile and Waterfall methodologies with hands-on experience in tools like JIRA and UML modeling.
Prepared comprehensive SRS and SDS documentation throughout the SDLC, along with user and administrator manuals. Collaborated with Product Managers (SMEs) to gather technical input and ensured documentation accuracy through reviews and feedback. Created process flowcharts for various modules and published documents across multiple formats. Actively tested software to inform documentation with real user insights and made revisions based on SME feedback.
Collaborated with Product Managers and QA teams to gather technical information and validate software functionality through hands-on testing. Created and published user guides, process flowcharts, and detailed API documentation, including sample requests, responses, and error codes. Ensured accuracy by coordinating reviews with senior team members and incorporating feedback to maintain high-quality documentation.
Worked as an Assistant Professor, teaching Engineering Drawing and Engineering Mechanics, with a focus on foundational concepts, technical accuracy, and student engagement.
conflict resolution
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