Manikanta Goud Baswapuram

Experienced Consultant with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, Mac, IOS, profile manger, JAMF and INTUNE. Strong consulting professional around 8 years of experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• Technical Support
• Customer Executive
• Logistics Support
• Escalation Management
• Area cluster Manager
• Support Advisor

• Tele Communication
• Retail
• Product

• Adding devices to JAMF via UIE, ADE and Prestage Enrolments.
• Create and update certificates and packages within JAMF Software Server
• Create polices for managing Mac via JAMF
• Creating configuration profiles as for the requirement
• Manage and keeping third - party applications up to date on the backend.
• Sharing the inventory report to management
• Test, install and update the MAC macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools.
• Working on composer and Image deployment
• Create Smart and Static groups and deploy.
• Basic Knowledge in Microsoft INTUNE Adding devices to Autopilot.
• Troubleshooting autopilot issues.
• Basic experience in SCCM create collections using query and deploying content and packages.
• Create network bounders in SCCM.
• Working on Appstore weekly cycle on SCCM
• Monitoring Alerts on SCCM web console
• Working on Munki admin opensource tool to deploy the packages in client machines.
• Adding phase wise collection in manifest via Munki admin tool
• Publishing Application in self service via Munki admin