Manikanta Goud Baswapuram
service cluster manager
Hyderabad,TG
Summary
Experienced Consultant with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, Mac, IOS, profile manger, JAMF and INTUNE. Strong consulting professional around 8 years of experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Sr. Technical Support Engineer
APTRONIX APPLE SERVICE PROVIDER
12.2016 - 01.2024
- Create the knowledge data Base of articles for troubleshooting steps and update the Team for better support
- Understand customers issue with their iOS, Mac and other Apple devices
- Resolved Mac hardware and software issues provide instant solution if applicable
- Providing solutions and support to customers on JAMF
- Working as a JAMF administrator and create packages configuration profiles and working on Device enrolment process
- Working on deployment of Applications and software updates through JAMF PRO
- Adding devices Via Microsoft iTunes MDM
- Hands on experience in troubleshooting the system revive
- Involved in customer satisfaction matrix on daily basis
- Took the ownership of preparing the ACSE Sores reports, maintaining the TAT to meet ticket ageing.
Education
Skills
JAMF
Supply Chain
Repair Cal Tool
System Configuration Tool
AST2 Diagnostic
Area Cluster Manager
Remote Support
Customer Support
Certification
JAMF 100
Roles
- Technical Support
- Customer Executive
- Logistics Support
- Escalation Management
- Area cluster Manager
- Support Advisor
Industries
- Tele Communication
- Retail
- Product
Keyrolesandresponsibilities
- Adding devices to JAMF via UIE, ADE and Prestage Enrolments.
- Create and update certificates and packages within JAMF Software Server
- Create polices for managing Mac via JAMF
- Creating configuration profiles as for the requirement
- Manage and keeping third - party applications up to date on the backend.
- Sharing the inventory report to management
- Test, install and update the MAC macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools.
- Working on composer and Image deployment
- Create Smart and Static groups and deploy.
- Basic Knowledge in Microsoft INTUNE Adding devices to Autopilot.
- Troubleshooting autopilot issues.
- Basic experience in SCCM create collections using query and deploying content and packages.
- Create network bounders in SCCM.
- Working on Appstore weekly cycle on SCCM
- Monitoring Alerts on SCCM web console
- Working on Munki admin opensource tool to deploy the packages in client machines.
- Adding phase wise collection in manifest via Munki admin tool
- Publishing Application in self service via Munki admin
Professionalworkhistory
Aptronix Apple Authorized Service Provider, Sr. Technical Specialist Support, 12/2016, Till Date, As a technical specialist role, I have involved in working different tele communication parameters & having an experience of hardware and software related one's.
Relevanttechnicalspecialistservicesengagements
Apple Inc. (Technology Company), Sr. Technical Support Engineer, Aptronix Apple authorized service centre Limited, Hyderabad, 8 years, 12/2016, Till date, Create the knowledge data Base of articles for troubleshooting steps and update the Team for better support., Understand customers issue with their iOS, Mac and other Apple devices., Resolved Mac hardware and software issues provide instant solution if applicable., Providing solutions and support to customers on JAMF., Working as a JAMF administrator and create packages configuration profiles and working on Device enrolment process., Working on deployment of Applications and software updates through JAMF PRO., Adding devices Via Microsoft Intune MDM., Hands on experience in troubleshooting the system revive., Involved in customer satisfaction matrix on daily basis., Took the ownership of preparing the ACSE Sores reports, maintaining the TAT to meet ticket ageing.
Timeline
Sr. Technical Support Engineer
APTRONIX APPLE SERVICE PROVIDER
12.2016 - 01.2024