Open To Work
MANIKANTA K
Tirupati
Summary
Dynamic service expert with a strong background in delivering exceptional customer support and cultivating positive client relationships. Proficient in problem-solving and process improvement while ensuring strict compliance with policies and regulations. Emphasizes teamwork and results-driven outcomes, complemented by a flexible approach to adapt to evolving needs. Known for reliability and dependability, along with outstanding communication and organizational skills that enhance overall service delivery.
Overview
6
6
years of professional experience
Work History
Service Officer (Teller)
KOTAK MAHINDRA BANK LIMITED
03.2023 - 11.2025
- Addressing Customer issues and Resolving in a Timely and Efficient Manner.
- Cold and Inbound calling to customers and Explains Bank Products.
- Lead Generation and Maintain CRM Profile Regularly.
- Booking Appointments with Customers/Clients.
- Opens customer Accounts by recording account Information.
- Maintains Customer Records by updating Customer Information.
- Recommends Potential Products or Services to Management by collecting Customer Information and analysing Customer needs.
- Make Action Plan, and Strategize to get Profit through Branch Operations and Cross sell.
- Keep Up to date with Products to provide suitable advice to Customers.
- Reducing the waiting time of the customers in the Branch.
- Increasing the Customer Satisfaction and their belief in Our bank.
- Know the Value Bankers Productivity and Revenge generation.
- Building Customer/Client Relationships and Identify New Business Opportunities.
- Providing Proactive Customer Outreach.
- Developing and Documenting Knowledge into helpful Content.
- Strictly Ensuring Smooth functioning of the Bank and Follow Rules and Regulations.
- Responsible for Monitoring Business, Compliance and Operations.
- Responsible for taking Decisions that are Cost effective and Revenue Generation.
- Monitor the branch Sales targets and Strategize to acquire new accounts.
- Expand existing accounts by Offering Various Financial Products and service to the Customers.
Business Development Executive (ZOHO Products)
TARGET INTEGRATION PVT LTD
07.2022 - 01.2023
Customer Relationship Management (Operations and Business Development)
ICICI BANK LIMITED
04.2020 - 04.2021
Education
B. TECH - Electronics and Communication Engineering
Siddharth Institute of Engineering And Technology
Puttur, A.PSkills
- Understanding of compliance standards
- Strong interpersonal communication skills
- Strong comprehension skills
- Strong interpersonal skills
- Effective delegation skills
- Effective listening and analytical problem-solving
- Effective time management
- Experienced in customer relationship management oversight
- Strong written communication
- Performance metrics evaluation
- Effective leadership and follow-up coordination
- Proficient in MS Excel for contact management
- Comprehensive reporting skills
- Sales enhancement strategies
- Strong verbal communication skills
- Skilled in Salesforce usage
- Clear customer communication
- Analytical problem-solving
- Collaborative problem-solving
- Effective relationship management
- Confidential information management
- Service excellence
- Process optimization
- Strategic goal setting
- Financial management support
- Efficient management of application processes
- Analytical problem-solving
- Organizational time strategies
- Proficient in handling multiple tasks
- Consistent reliability
- Proficient in organization techniques
- Effective team engagement
- Strong written communication skills
- Flexibility in changing circumstances
- Analytical decision-making
Languages Known
English
Telugu
Tamil
Hindi
Personal Details
- Father's Name: B KuppuSamy
- Communication Address: 13-61, L.B. Nagar, MR Palli, Tirupati, AP, 517502.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
₹45000/yr - ₹200000/yrTimeline
Service Officer (Teller)
KOTAK MAHINDRA BANK LIMITED
03.2023 - 11.2025
Business Development Executive (ZOHO Products)
TARGET INTEGRATION PVT LTD
07.2022 - 01.2023
Customer Relationship Management (Operations and Business Development)
ICICI BANK LIMITED
04.2020 - 04.2021
B. TECH - Electronics and Communication Engineering
Siddharth Institute of Engineering And Technology