Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Hobbies and Interests
Timeline
Generic
MANIKANTA MATTA

MANIKANTA MATTA

Visakhapatnam

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Application Development Analyst

Accenture
HYDERABAD
03.2024 - Current
  • Managed a team of 3 shift colleagues over 3 months
  • Ensured no IRT and MPT is breached during working on customer incidents and received no escalation
  • Major distribution in keeping the queue count lower to avoid unnecessary breaching
  • Giving required solution to customer and troubleshooting in specified time
  • Correcting managed system configuration and monitoring of system via SAP FRUN 3.0
  • Specialized in VMWare, hardware and domain migration changes in FRUN tool for SAP managed systems and ensuring of correct system parameters.

Application Development Associate

Accenture
02.2022 - 02.2024
  • Training in SAP BASIS administration
  • Tickets handling in Service Provider Cockpit (SPC) and proper routing depending on error solving requirement
  • Acknowledgement to mails and working on them with priority
  • Prioritizing to Production systems and their alerts to avoid breaches
  • Delivering a satisfactory solution to customer.

Education

B.Tech in Electrical Engineering -

Vignan's Institute of Information Technology(VIIT)
Visakhapatnam
08-2021

Diploma in Electrical Engineering -

Sai Ganapathi College
05-2018

Skills

  • SAP Products :SAP FRUN 30 , SAP GUI 72 ,SAP NWA
  • Databases : SAP HANA 20 and 30
  • Ticketing Tool : SAP Service provider cockpit ,BCP
  • OS Level : Linux ,Windows
  • MS tools : Excel ,Word , PPT

Certification

SAP BASIS Administration

Accomplishments

  • Received appreciation from customer on satisfactory outcome.
  • Provided knowledge transfer sessions to fellow team members.
  • Received recognition from management for Best Team Member, Best People and Respect for Individual.

Languages

  • English
  • Telugu

Hobbies and Interests

  • Cricket
  • Dancing

Timeline

Application Development Analyst

Accenture
03.2024 - Current

Application Development Associate

Accenture
02.2022 - 02.2024

B.Tech in Electrical Engineering -

Vignan's Institute of Information Technology(VIIT)

Diploma in Electrical Engineering -

Sai Ganapathi College

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MANIKANTA MATTA