Seeking a leading position with a company to achieve excellence in information technology industry and would like to work with an organization that offers a challenging work environment to utilize my knowledge and leadership Skills and that offers professional growth while being resourceful, innovation and flexible.
Experience 4 years of relevant support experience as Operations Engineer in critical project Change Health care and Deutsche Bank. Currently working as a Senior Consultant with Wipro Pvt Ltd as an Operations Analyst with Client Change Health care. Excellent experience in managing 24
7 project as technical lead/SME. Excellent Experience with Building pipelines using Jenkins and investigating any kind of build issues. Excellent experience in IT Operations, Order Provisioning, Middleware Oracle App support & implementations, User experience area with core technologies Java/J2EE, Linux/Unix, SQL with DevOps Tools Experience in troubleshooting Control-M Job Schedulers and Autosys Jobs. Performing health check-up of server and application on regular basis. Experience in Open Shift (OCP), Jenkins, Udeploy, Java/J2EE, XML, OSM, UIM, WebLogic 12c, Oracle DB, Linux, Shell scripting, Dynatrace, DTM Docker & Server Vantage. Experience in monitoring and ticketing tools like HP Service Manager, ITSM, JIRA and Service Now. Excellent Experience in Linux and Oracle SQL Database Management. Having experience in shell scripting. Experience in Implementation, Release management. Experience in ITIL (Incident, Problem and Change Management) Experienced in troubleshooting and fixing issues with proper RCA & Preventive actions. Attending the IM calls on P3C and higher issues and identify the issue to restore the services. Excellent experience in SSL Certificate management. Good Experience in using Monitoring Tools (Splunk, Tivoli ITM, Little Sister, Dynatrace, Geneos, App Dynamics). Worked with Nexus Repository, Tortoise SVN and GitHub. Experience in working with Infrastructure teams (Servers, Network, firewalls, Load- Balancer) support. Worked on Test-Environment and Production (24
7) support procedures. Having good ability to collaborate and manage with different company team members during major releases or Production GO Live releases.
Overview
7
7
years of professional experience
Work History
Senior Consultant
Wipro Pvt Ltd
- Current
Currently working as a Senior Consultant with Wipro Pvt Ltd as an Operations Analyst with Client Change Health care
Excellent experience in managing 24
7 project as technical lead/SME
Excellent Experience with Building pipelines using Jenkins and investigating any kind of build issues
Excellent experience in IT Operations, Order Provisioning, Middleware Oracle App support & implementations, User experience area with core technologies Java/J2EE, Linux/Unix, SQL with DevOps Tools
Experience in troubleshooting Control-M Job Schedulers and Autosys Jobs
Performing health check-up of server and application on regular basis
Experience in Open Shift (OCP), Jenkins, Udeploy, Java/J2EE, XML, OSM, UIM, WebLogic 12c, Oracle DB, Linux, Shell scripting, Dynatrace, DTM Docker & Server Vantage
Experience in monitoring and ticketing tools like HP Service Manager, ITSM, JIRA and Service Now
Excellent Experience in Linux and Oracle SQL Database Management
Having experience in shell scripting
Experience in Implementation, Release management
Experience in ITIL (Incident, Problem and Change Management)
Experienced in troubleshooting and fixing issues with proper RCA & Preventive actions
Attending the IM calls on P3C and higher issues and identify the issue to restore the services
Excellent experience in SSL Certificate management
Good Experience in using Monitoring Tools (Splunk, Tivoli ITM, Little Sister, Dynatrace, Geneos, App Dynamics)
Worked with Nexus Repository, Tortoise SVN and GitHub
Experience in working with Infrastructure teams (Servers, Network, firewalls, Load- Balancer) support
Worked on Test-Environment and Production (24
7) support procedures
Having good ability to collaborate and manage with different company team members during major releases or Production GO Live releases
Problem Management –ITSM
Perpituuti Technosoft Services Private limited
- Current
Problem Management with Reactive, proactive and Preventive Methodologies
Incident Analysis of Major incident, Priority Incident and recurring incidents
Proactive Problem management with Incident Analysis, Proposed solutions with Temporary work around or permanent solution
Identifying scope for Shift left through Knowledge management
Record opportunities for automation of work flow or self-healing
Alert reduction and Modernization to reduce system alerts
Coordinating closely with Application Owners, Infra and support teams to implement recommendations
Create bugs with Engg teams to enforce change to avoid incidents and impact
Coordinate with Change management team, Capacity management teams, Incident management team and change management teams to enforce solutions
Business Development Manager
Next Education Private Limited
12.2019 - 09.2020
Identifying potential customers and maintaining healthy relationships for developing business, follow up via visiting and phone calls
Arrange meetings for senior management with prospective clients
Maintaining knowledge of multiple products and service offerings of the company
Perform market research on competitive landscape and industry trends
Ensuring customers have all the information required in order to make an informed purchase
Followed up with customers after purchase to ensure a positive experience and investigated any grievances or other complaints
Business Development Executive
Astragen India Private Limited
11.2017 - 11.2019
Maintaining relationships with various business clients to reach business growth
Responsible for account development, assessing client needs, and identifying solutions
Manage account relationships, contract negations, sales, pricing, billing, and logistics
Perform market research on competitive landscape and industry trends
Maintain knowledge of all product and service offerings of the company
Arrange meetings for senior management with prospective clients
Education
B.TECH - Information Technology
S.R.K.R Engineering College
01.2017
Higher Secondary -
Board of Intermediate Education
03.2013
SSC -
Board of Secondary Examination
03.2011
Skills
Oracle WebLogic
Jenkins
Gitlab
Artifactory
Java/J2EE
Linux/Unix
Windows
Oracle Database
Dynatrace
Shell Script
Grafana
Little Sister
Geneos
Tivoli
GitHub
Open Shift Container Platform
ServiceNOW
HPSM
JIRA
Remedy Tool
Putty
Professionalsummary
4, Operations Engineer, Change Health care, Deutsche Bank, Senior Consultant, Wipro Pvt Ltd, Operations Analyst, Change Health care, Managing 24
7 project as technical lead/SME, Building pipelines using Jenkins, IT Operations, Order Provisioning, Middleware Oracle App support & implementations, Troubleshooting Control-M Job Schedulers and Autosys Jobs, Health check-up of server and application, Open Shift (OCP), Jenkins, Udeploy, Java/J2EE, XML, OSM, UIM, WebLogic 12c, Oracle DB, Linux, Shell scripting, Dynatrace, DTM Docker & Server Vantage, Monitoring and ticketing tools like HP Service Manager, ITSM, JIRA and Service Now, SSL Certificate management, Collaboration with different company team members during major releases
Personal Information
Date of Birth: 08/21/96
Disclaimer
I hereby declare that the above mentioned information is true and fair to the best of my knowledge and belief.