Summary
Overview
Work History
Education
Skills
Professionalsummary
Personal Information
Disclaimer
Languages
Timeline
Generic

Manikanta Rahul Krishna

Hyderabad

Summary

  • Seeking a leading position with a company to achieve excellence in information technology industry and would like to work with an organization that offers a challenging work environment to utilize my knowledge and leadership Skills and that offers professional growth while being resourceful, innovation and flexible.
  • Experience 4 years of relevant support experience as Operations Engineer in critical project Change Health care and Deutsche Bank. Currently working as a Senior Consultant with Wipro Pvt Ltd as an Operations Analyst with Client Change Health care. Excellent experience in managing 24
  • 7 project as technical lead/SME. Excellent Experience with Building pipelines using Jenkins and investigating any kind of build issues. Excellent experience in IT Operations, Order Provisioning, Middleware Oracle App support & implementations, User experience area with core technologies Java/J2EE, Linux/Unix, SQL with DevOps Tools Experience in troubleshooting Control-M Job Schedulers and Autosys Jobs. Performing health check-up of server and application on regular basis. Experience in Open Shift (OCP), Jenkins, Udeploy, Java/J2EE, XML, OSM, UIM, WebLogic 12c, Oracle DB, Linux, Shell scripting, Dynatrace, DTM Docker & Server Vantage. Experience in monitoring and ticketing tools like HP Service Manager, ITSM, JIRA and Service Now. Excellent Experience in Linux and Oracle SQL Database Management. Having experience in shell scripting. Experience in Implementation, Release management. Experience in ITIL (Incident, Problem and Change Management) Experienced in troubleshooting and fixing issues with proper RCA & Preventive actions. Attending the IM calls on P3C and higher issues and identify the issue to restore the services. Excellent experience in SSL Certificate management. Good Experience in using Monitoring Tools (Splunk, Tivoli ITM, Little Sister, Dynatrace, Geneos, App Dynamics). Worked with Nexus Repository, Tortoise SVN and GitHub. Experience in working with Infrastructure teams (Servers, Network, firewalls, Load- Balancer) support. Worked on Test-Environment and Production (24
  • 7) support procedures. Having good ability to collaborate and manage with different company team members during major releases or Production GO Live releases.

Overview

7
7
years of professional experience

Work History

Senior Consultant

Wipro Pvt Ltd
- Current
  • Currently working as a Senior Consultant with Wipro Pvt Ltd as an Operations Analyst with Client Change Health care
  • Excellent experience in managing 24
  • 7 project as technical lead/SME
  • Excellent Experience with Building pipelines using Jenkins and investigating any kind of build issues
  • Excellent experience in IT Operations, Order Provisioning, Middleware Oracle App support & implementations, User experience area with core technologies Java/J2EE, Linux/Unix, SQL with DevOps Tools
  • Experience in troubleshooting Control-M Job Schedulers and Autosys Jobs
  • Performing health check-up of server and application on regular basis
  • Experience in Open Shift (OCP), Jenkins, Udeploy, Java/J2EE, XML, OSM, UIM, WebLogic 12c, Oracle DB, Linux, Shell scripting, Dynatrace, DTM Docker & Server Vantage
  • Experience in monitoring and ticketing tools like HP Service Manager, ITSM, JIRA and Service Now
  • Excellent Experience in Linux and Oracle SQL Database Management
  • Having experience in shell scripting
  • Experience in Implementation, Release management
  • Experience in ITIL (Incident, Problem and Change Management)
  • Experienced in troubleshooting and fixing issues with proper RCA & Preventive actions
  • Attending the IM calls on P3C and higher issues and identify the issue to restore the services
  • Excellent experience in SSL Certificate management
  • Good Experience in using Monitoring Tools (Splunk, Tivoli ITM, Little Sister, Dynatrace, Geneos, App Dynamics)
  • Worked with Nexus Repository, Tortoise SVN and GitHub
  • Experience in working with Infrastructure teams (Servers, Network, firewalls, Load- Balancer) support
  • Worked on Test-Environment and Production (24
  • 7) support procedures
  • Having good ability to collaborate and manage with different company team members during major releases or Production GO Live releases

Problem Management –ITSM

Perpituuti Technosoft Services Private limited
- Current
  • Problem Management with Reactive, proactive and Preventive Methodologies
  • Incident Analysis of Major incident, Priority Incident and recurring incidents
  • Proactive Problem management with Incident Analysis, Proposed solutions with Temporary work around or permanent solution
  • Identifying scope for Shift left through Knowledge management
  • Record opportunities for automation of work flow or self-healing
  • Alert reduction and Modernization to reduce system alerts
  • Coordinating closely with Application Owners, Infra and support teams to implement recommendations
  • Create bugs with Engg teams to enforce change to avoid incidents and impact
  • Coordinate with Change management team, Capacity management teams, Incident management team and change management teams to enforce solutions

Business Development Manager

Next Education Private Limited
12.2019 - 09.2020
  • Identifying potential customers and maintaining healthy relationships for developing business, follow up via visiting and phone calls
  • Arrange meetings for senior management with prospective clients
  • Maintaining knowledge of multiple products and service offerings of the company
  • Perform market research on competitive landscape and industry trends
  • Ensuring customers have all the information required in order to make an informed purchase
  • Followed up with customers after purchase to ensure a positive experience and investigated any grievances or other complaints

Business Development Executive

Astragen India Private Limited
11.2017 - 11.2019
  • Maintaining relationships with various business clients to reach business growth
  • Responsible for account development, assessing client needs, and identifying solutions
  • Manage account relationships, contract negations, sales, pricing, billing, and logistics
  • Perform market research on competitive landscape and industry trends
  • Maintain knowledge of all product and service offerings of the company
  • Arrange meetings for senior management with prospective clients

Education

B.TECH - Information Technology

S.R.K.R Engineering College
01.2017

Higher Secondary -

Board of Intermediate Education
03.2013

SSC -

Board of Secondary Examination
03.2011

Skills

  • Oracle WebLogic
  • Jenkins
  • Gitlab
  • Artifactory
  • Java/J2EE
  • Linux/Unix
  • Windows
  • Oracle Database
  • Dynatrace
  • Shell Script
  • Grafana
  • Little Sister
  • Geneos
  • Tivoli
  • GitHub
  • Open Shift Container Platform
  • ServiceNOW
  • HPSM
  • JIRA
  • Remedy Tool
  • Putty

Professionalsummary

  • 4, Operations Engineer, Change Health care, Deutsche Bank, Senior Consultant, Wipro Pvt Ltd, Operations Analyst, Change Health care, Managing 24
  • 7 project as technical lead/SME, Building pipelines using Jenkins, IT Operations, Order Provisioning, Middleware Oracle App support & implementations, Troubleshooting Control-M Job Schedulers and Autosys Jobs, Health check-up of server and application, Open Shift (OCP), Jenkins, Udeploy, Java/J2EE, XML, OSM, UIM, WebLogic 12c, Oracle DB, Linux, Shell scripting, Dynatrace, DTM Docker & Server Vantage, Monitoring and ticketing tools like HP Service Manager, ITSM, JIRA and Service Now, SSL Certificate management, Collaboration with different company team members during major releases

Personal Information

Date of Birth: 08/21/96

Disclaimer

I hereby declare that the above mentioned information is true and fair to the best of my knowledge and belief.

Languages

  • English
  • Telugu

Timeline

Business Development Manager

Next Education Private Limited
12.2019 - 09.2020

Business Development Executive

Astragen India Private Limited
11.2017 - 11.2019

Senior Consultant

Wipro Pvt Ltd
- Current

Problem Management –ITSM

Perpituuti Technosoft Services Private limited
- Current

B.TECH - Information Technology

S.R.K.R Engineering College

Higher Secondary -

Board of Intermediate Education

SSC -

Board of Secondary Examination
Manikanta Rahul Krishna