Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Manikanta S

Bengaluru

Summary

Dynamic IT professional with a proven track record at Cultfit, excelling in user onboarding and IT security. Skilled in managing complex systems and providing L1/L2 support, I effectively troubleshoot hardware and software issues. Recognized for enhancing operational efficiency and ensuring seamless IT service delivery through proactive problem-solving and strong communication skills.

Overview

8
8
years of professional experience

Work History

Service Operations Assistant

Cultfit(RedHut Technologies)
Bangalore
12.2024 - Current
  • Ensure an efficient and reliable IT system for all employees
  • Onboard/Offboard users on various IT systems and applications
  • Manage and troubleshoot device and application issues
  • Manage, monitor, and report on application licensing and entitlements status
  • Provide basic IT support, such as desktop/laptop setup, troubleshooting, and maintenance.
  • Maintain user access management by overseeing role-based access and identity and access management (IAM).
  • Ensure IT security measures are in place and effectively secure company information.
  • Manage and maintain service request tickets using Jira.
  • Manage and provide support on G-Suite, O365, Slack, Zoom, Jira and other IT tools.

System Administrator

Practo(Thatasthu Technologies)
Bangalore
09.2024 - 12.2025
  • Administered server environments and ensured optimal performance and security.
  • Managed user accounts and access permissions across systems and platforms.
  • Implemented backup strategies for critical data and systems to ensure reliability.
  • Configured network devices to maintain connectivity and troubleshoot issues effectively.
  • Monitored system performance, identifying potential risks and resolving them promptly.
  • Provided technical support for end-users, addressing software and hardware issues swiftly.
  • Developed documentation for system processes and procedures for team reference.
  • Created user accounts and managed access rights for users.
  • Configured and maintained system hardware, software and network components.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.

System Administrator

Cleartax (Ampler Technologies)
Bangalore
02.2020 - 08.2024
  • Company Overview: ClearTax is a technology company that builds trusted, useful and insightful platforms for our clients to run their finances and improve their relationship with money.
  • Contact : Shashank Jannu

Senior Technician

Mighty
Bengaluru
01.2018 - 08.2019
  • Company Overview: Mighty Have A Well-Rounded History In The Field Of Computer Hardware. (Refurbished center)
  • Installing software or hardware.
  • Installing Operating System.
  • Maintaining and repairing equipment.
  • Troubleshooting different computer issues.
  • Determining and installing appropriate security measures.
  • Assists customers with issues on specific products.
  • Providing technical support on-site or via phone or email.
  • Upgrading components of aging systems and removing viruses
  • Won Several awards for achieving numbers constantly
  • Received Employee of the month award.
  • Contact : John - 7795136902

Education

Bachelor's - Computer Application

Bangalore university
Bangalore
05.2017

Pre University - Science

Vishwachethana Pre University College
Anekal
04.2013

Skills

  • SAP infra setup
  • Applications: MS Office 2007, 2010, 2013 (Word, Excel, Power Point, Outlook)
  • Hardware and Networking:
  • Assembling and Troubleshooting of Hardware Devices
  • Installation of all Microsoft Windows Series
  • Microsoft Windows and Maintenance, Updating antivirus and windows
  • Disk Management, Partitions, Folder sharing, Access permissions
  • Printer/ Scanners Installations and troubleshooting
  • Basic Networking
  • Provide L1/L2 support over the remote/chat for any Software-related issue (VPN, Email, Salesforce, SAP, etc)
  • Handle salesforce account (Create/delete account)
  • Manage and assign permission level access to Salesforce users
  • Perform & check the data backup of the servers on weekly basis (Tally, AD, etc)
  • Perform timely Patch management as per the Monthly schedule, Controlled Reboot of all systems as per patch
  • Create/terminate user and system accounts and deploy/retrieve equipment
  • Design, implement, install, configure, and troubleshoot Microsoft windows server 2012
  • Administering Windows Server networks, domains, roles, and services
  • Troubleshooting and maintenance of Active Directory, DNS, and DHCP
  • Image and deploy Windows, Mac, and Linux OS to end-users
  • Google MDM deployment for Android and ios devices
  • GSuite Console (Gmail license management, Creation and deletion of Mail id)
  • WDS( Windows image deployment in server)

Personal Information

Timeline

Service Operations Assistant

Cultfit(RedHut Technologies)
12.2024 - Current

System Administrator

Practo(Thatasthu Technologies)
09.2024 - 12.2025

System Administrator

Cleartax (Ampler Technologies)
02.2020 - 08.2024

Senior Technician

Mighty
01.2018 - 08.2019

Bachelor's - Computer Application

Bangalore university

Pre University - Science

Vishwachethana Pre University College

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Manikanta S