Results-oriented customer experience leader with a proven track record of driving transformative growth and delivering exceptional customer satisfaction in the FinTech industry. Specializing in leveraging data-driven insights, I create innovative customer journeys that consistently exceed expectations. My expertise in service level management and team leadership allows me to effectively tackle complex challenges and build high-performing teams, resulting in outstanding outcomes. Passionate about fostering long-term customer relationships through exceptional post-sales support and operational excellence.