Manikanta Veeramalli

• Results-driven professional offering a progressive career in information technology in End to End Automation on the IT operations.

• Knowledge in implementing AIOPS (HIRO, Service Now ITOM) & RPA technology solutions using UI Path

• Hands on experience in developing HIRO knowledge solutions

• Hands on experience in PowerShell scripting.

• Hands on experience in Regex.

• Completed all levels of HIRO & UI-Path (Foundation) Certification.

• Earlier experience in design, development, coding, and testing of business applications using C#.NET, ASP.NET.

• Earlier experience in SQL and writing stored procedures.

• Effective working relationships with client team to understand support requirements, and effectively manage client expectations.

HIRO authorized certification

PROJECT-1:

Project : ChoiceWORX-Apptinuum

Client: ChoiceWORX

Project Type : AI Automation

Scripting : PowerShell scripting, JavaScript, Regular expressions.

Tools : HIRO (5.4.5 V), ChoiceWORX-Apptinuum.

Description : This Product “Apptinuum” is designed to Automate end-user machines without any human intervention.

Contribution :

▪ Use case enhancements

▪ Replicating end user issues based on analysis

▪ Knowledge item development

▪ Involved in Unit testing

▪ Resolving bugs and supporting QA team

Use Cases (Client side automation):

1. Microsoft Outlook automation

2. MS Office applications (PowerPoint, Word) automation

3. Skype For Business crash

4. WebEx plugin issues for Outlook

5. Unable to send WebEx invite from outlook

6. Microsoft Teams Add-in plugin issues for outlook

7. Pulse Secure VPN connectivity issues

PROJECT-2:

Project : ITOPS Automation

Client: Eurostar

Project Type : IT Operations Automation

Scripting : PowerShell scripting, Shell scripting, JavaScript, Regular expressions.

Tools : HIRO (5.4.5 V), Service Now

Description : HIRO's AI combines human abilities that enable enterprises to tackle IT and

business process challenges. HIRO solves problems autonomously and can work dynamically in

ever-changing surroundings. It connects with ITSM tool and auto heals tickets

Contribution :

▪ Requirement Gathering, SOP, development, testing, User Guide, deployment, BAU Support, enhancements / customizations

▪ Analyzing solutions based on client requirement

▪ Involved in designing KIs

▪ Involved in Developing KIs

▪ Involved in Unit testing and current application maintenance

Use Cases (Server side automation):

1. Employee Onboarding (Joining Process)

2. Employee Exit

3. Unlock AD User

4. AD-report user not logged in for 90 days

5. Ops Ramp Agent Offline

6. Cisco Switch Backup

7. Service Restart Windows/Linux

8. Firewall Backup

PROJECT-3:

Project : Factotum

Project Type : ERP

Database : SQL Server 2014

Technologies : C#.NET, ADO.NET Entity Framework, ASP.NET

Description : This Product “Factotum” was designed to fulfill all needs of government Organization, with various individual packages merged into one big product.

Functions: Grievance Management System, File Monitoring, Personal Management etc.

Contribution:

▪ Designing, Coding and database development

▪ Creation of User Interface and Database design

▪ Creation of views and queries for the application.

▪ Resolving Bugs and giving Support.