Open To Work
MANIKANTA K
Tirupati
Summary
Dynamic professional with a proven track record at Kotak Mahindra Bank, excelling in AML compliance and customer due diligence. Adept at fostering client relationships and enhancing service quality, I leverage a risk-based approach to drive operational excellence and ensure regulatory adherence, resulting in improved customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Service Officer
Kotak Mahindra Bank
03.2023 - 11.2025
- Managed branch operations, customer service, and compliance frameworks, ensured adherence to KYC and AML regulations maintained high standards of customer satisfaction.
- Conducted thorough KYC and eligibility validation for Account opening applications, ensured that all customer information is accurately verified against supporting documents.
- Executed KYC verification and performed detailed fraud checks to ensure compliance with regulations.
- Evaluated personal and business applications by analyzing income, credit history, debt-to-income ratio, and risk profiles to ensure compliance and informed decision-making.
- Worked closely with sales and compliance teams to ensure end-to-end customer onboarding met risk and operational standards.
- Resolved customer queries and grievances promptly, fostering loyalty and generating additional business opportunities through excellent client relationships.
- Managed complaint resolution processes, addressed escalated issues, and ensured timely resolutions.
- Evaluated customer feedback and identified areas for improvement, providing critical insights to enhance service quality and customer satisfaction metrics.
- Spearheaded initiatives that enhanced customer service protocols, improving client interactions and streamlining KYC processes.
Business Development Executive
Target Integration Consultancy Pvt Ltd
07.2022 - 01.2023
- Developed strategic partnerships that expanded market presence and contributed to revenue growth.
- Conducted market analysis to identify emerging trends and opportunities for business expansion.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Collaborated with cross-functional teams to create tailored solutions for client needs.
- Created and delivered presentations to stakeholders that effectively showcased service offerings and engaged interest.
- Managed client relationships, ensuring satisfaction and fostering long-term loyalty.
- Streamlined processes to improve efficiency in proposal submissions and project delivery.
Sales and Marketing Officer
ICICI Bank
Nellore
04.2020 - 09.2021
- Developed and executed targeted marketing campaigns, enhancing customer engagement and driving brand loyalty.
- Incorporated data-driven insights into decision-making processes, optimizing marketing efficiency and maximizing ROI.
- Analyzed market trends and customer data to identify growth opportunities.
- Collaborated with cross-functional teams to align sales strategies with marketing initiatives.
- Managed social media platforms, increasing brand visibility and fostering customer interaction.
- Conducted detailed competitor analysis to identify unique selling points and opportunities for differentiation in the marketplace.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
Education
BBA - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University, Ananthapur
Puttur, India09-2015
Skills
,,,,,,,,,,,,,,,,
Risk-based approach
Regulatory reporting
STR/SAR
AML compliance
Operational Risk Assessment
Financial Crime Prevention
Transaction Monitoring
Trigger Investigations
Risk Assessment
Investigation
Customer Due Diligence
Technical Skills/ Tools
• MS Office: (Excel, Word, PowerPoint, Outlook).
• Banking Systems: APS Server, GBM Oracle Finacle, Salesforce, Service Now.
• KYC/AML Tools: Equiniti KYC Solutions, Service Link, Toscana, ML Report preparation, Sanctions/PEP Screening.
Languages
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Native
Native
soft skills
- Quick learner
- Critical Thinking
- Adabtibilty
- Innovation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
₹5/yr - ₹50000/yrTimeline
Service Officer
Kotak Mahindra Bank
03.2023 - 11.2025
Business Development Executive
Target Integration Consultancy Pvt Ltd
07.2022 - 01.2023
Sales and Marketing Officer
ICICI Bank
04.2020 - 09.2021
BBA - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University, Ananthapur