Manik K. Maniyariya

Review and audit of closed loan files to ensure all necessary underwriting loan approval conditions have been satisfied by an underwriter, processor, and closer.

Providing customized document delivery to various servicers and third parties like Two Harbor, Colonial, Mr. Cooper etc.

Obtain necessary documentation to clear investor conditions and assure timely submission of loan documents onto investor website prior to deadlines to FNMA, FHLMC and other private investors. Quality Control, Compliance and Audit of each collateral loan file in accordance with Investor specific requirements.

Understanding of TRID, RESPA, TILA and HMDA guidelines and working knowledge of encompass.

Built working relationships with cross functional teams (Underwriters, Title, Closing, etc.), front-office (US Team) to accomplish all interdependent tasks of the post-closing department.

Processed duties while keeping work load to a minimum and readily supervise and assist& trained subordinates

Job Profile: Part of International Disputes vertical aligned with American Express US card members and merchants and Multi-currency Merchants (Fraud identification, Transaction Monitoring, issuer and acquirer side processing).

➢ Processed acquirer and issuer disputes as per GNS policy for US market.

➢ Research credit card disputes and build dispute cases to recover funds using proprietary software.

➢ Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.

➢ Ensure accurate and appropriate responses to disputes.

➢ Monitor disputed transactions for possible fraudulent activity.

➢ Serve customers by resolving product and service problems.

➢ Observed and measured the behavior of clients during their visit to the studio.

➢ Examined and implemented marketing and selling strategies used to sell the furniture.

➢ Analyze the satisfaction level of the customers.

➢ Handling of escalation metrics.