Manikyam K.K
NANDHINI LAYOUT,
Summary
- An achievement-driven professional with over 10 years of diversified experience in IT Service Management, Technical Support, Problem Management, Client Servicing, targeting opportunities in Technical Support, IT Service Management and IT Infrastructure Management with an organization of high repute in the IT industry.
- High energy technocrat with specialization in end-to-end IT Technical support, Service Management; led the business operations through executive level planning; analyzed service issues and resolved them in a timely fashion to meet the customer SLA and ensured ITIL/Agile best practices followed into Telecom, Banking and Financial services, Media sectors. Wealth of expertise in expertise Technical Support including EUC, Network R&S, Broadcom/Symantec, Service Management, Incident management, Problem management, Change Management and Team Management. Notable success in leading end-to-end perfection across IT infrastructure setup including Configuration, Troubleshooting, Incident, Problem and Escalation Management with excellent in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and imparting training to the team. Proven skills in managing communication for high-priority incidents and any service disruption in infrastructure in a 24
- 7 environment; drove efficiency and effectiveness of the incident management process. Wealth of expertise in with ticket tracking software such as ManageEngine, Wolken and so on. Expertise in managing complete project management activities, ensuring timely deliveries as per defined quality standards; implemented project plans, risk assessments and contingency plans. Excellence in supporting project teams in configuring & base lining project items and preparing configuration documentations; skilled in managing configuration/ re-configuration of client machines to ensure optimum connectivity. Delivered a high-quality customer experience, elevated customer satisfaction, while adhering to the SLAs & work processes. Track record of directing corporate IT initiatives while participating in planning, root cause analysis and implementation of solutions. An effective leader with capabilities in motivating teams and maintaining deliverables as per the defined guidelines along with elevating service standards for operational excellence.
Overview
10
10
years of professional experience
Work History
I Security Engineer (Technical Engineer)
MTech solution (India) Pvt Ltd.
03.2021 - Current
- Managed and supported endpoint protection solutions for both on-premises and cloud environments, including Messaging Gateway, Symantec Email Security Cloud, DLP, Proxy, WSS, Endpoint Encryption, and PGP Encryption (Symantec Data Center Security)
- Performed daily troubleshooting activities to resolve technical issues
- Configured policies and rules based on customer requirements
- Conducted upgrade and migration activities at customer locations all Bro
- Resolved complex issues such as network and device downtime, as well as firmware upgrade failures
- Performed backup activities, including databases, policies, and logs
- Addressed reporting-related issues and policy-related concerns across all Broadcom products
- Escalated issues to the next level for bug fixes and advanced troubleshooting
- Collected and analyzed logs to identify solutions and root causes of problems
- Installed and configured SEPM management console
- Resolved SEP agent installation issues on Windows, Mac, and Linux platforms
- Worked on policy tuning, implementation, customization, migration, and upgrades for DLP, Endpoint Protection, Endpoint Encryption, Messaging Gateway, and ITMS
- Troubleshot issues with specific websites proxied by Edge SWG (ProxySG) or ASG appliances
- Implemented, troubleshooted, and tuned Broadcom/Symantec cloud products, specifically Symantec Endpoint Security Cloud, Symantec Email Cloud Security, and Web Security Service (WSS)
- Addressed packet loss and latency issues on Blue Line products
- Handled escalation calls to resolve high-priority issues
- Managed ITMS (Patch Management) tool issues
- Configured and fine-tuned SMG (Symantec Messaging Gateway) and Symantec Email Cloud Security.
Sr.System administrator (Regional IT)
NSE IT LTD
11.2018 - 03.2020
- Managing IT in Core Systems and Network domain
- Giving Remote support (Applications, OS, and System) to clients and branches
- Maintaining and configuring windows server (2003/2008/2013)
- Configuring Firewalls
- Maintaining and configuring all types of Desktops and Printer
- Vendor management process collecting quotation from different vendors and select the best vendor and best price create tickets and manage problems until closure
- Good experience working in managing End Point Security (Antimalware/antivirus)
- Strong understanding of End Point Protection technologies Kaspersky, Seqrite, Symantec endpoint protection
- Ability to work with little day to day supervision
- IT support & services function
- Conduct audit of infrastructure, IT contracts and organization on markets
- Establish required rules and regulations for data, role, systems and limits secure for each user
- Interact directly with all departments’ heads to identify needs
- Oversee all employees in systems, computers and information departments to check for programmers and computer users.
Pre-sale Engineer (Technical Consultant)
Comguard Infosol Pvt Ltd
07.2017 - 08.2018
System Administrator
JUPITER INFOWAY PVT. LTD
02.2015 - 01.2017
System administrator
DURGA PROJECTS & INFRASTRUCTURE PVT LTD
08.2024 - 02.2015
Education
Skills
IT Technical Support
Networking
Knowledge on System admin
Broadcom cybersecurity Products Techincal support engineer
Windows Server / Active directory
Root Cause Analysis/Escalation Management
Endpoint protection, DLP, Proxy, ITMS, encryption, PGP, SMG and email security cloud,ITMS,Proxy and WSS
Disaster Recovery Management
Reporting & Documentation
CER Certification in: Symantec email security Cloud
Personal Information
Date of Birth: 05/01/1991
Languages
English
Kannada
Hindi
Timeline
System administrator
DURGA PROJECTS & INFRASTRUCTURE PVT LTD
08.2024 - 02.2015
I Security Engineer (Technical Engineer)
MTech solution (India) Pvt Ltd.
03.2021 - Current
Sr.System administrator (Regional IT)
NSE IT LTD
11.2018 - 03.2020
Pre-sale Engineer (Technical Consultant)
Comguard Infosol Pvt Ltd
07.2017 - 08.2018
System Administrator
JUPITER INFOWAY PVT. LTD
02.2015 - 01.2017
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