Manilal G

A result-oriented Infrastructure Engineer with 18 years of IT experience Have a vision to provide complete quality customer satisfaction through leadership skills, continuous learning and teamwork. Eager to work on challenging tasks when demanding. Good Domain knowledge on Infrastructure in Production support /Application Support, System Support and Unix/Linux server support with tasks involving Incident Management,

• Shell India Markets Pvt Ltd, 09/2017, Present
• Tech Mahindra- SONY Managed Security Services, 05/2015, 08/2017
• Microland limited - SONY GWT (Global Web Transformation Project), 10/2013, 05/2015
• HCL Infosystems Ltd - UIDAI Aadhaar Project, 08/2010, 09/2013
• HCL Infosystems Ltd - Regional Support Lead - Cochin, 08/2006, 07/2010

• Ops Manager- Upstream Deliveries, Working as Ops Manager for Upstream Delivery and Finance IT operation., Managing end to end Landscape of Business-critical applications and lead the enhancement and risk to mitigate., Part of enhancement and applying new updates on the landscape for smooth working of the platform, Closely working with S&T team for smooth ATO, Responsible for maintaining the uptime of critical applications and drive any major issues till closure and send frequent update to LT (JG3 and Above), Cost Management for Different Finance applications and involved in Contract Renewals, Stake holder management from the Finance portfolio, Actively Participating the New project implementation, Coordinating with Compliance team and IRM for remediation of Risk and vulnerabilities on the handling Platform. Which will help to reduce the Risk
• MSS(Sony Mobiles) Managed Security Services, Senior Lead for Security Incident and process consultant, Incident Queue management for Security Incident, Leading Daily touch base call and tracking daily routines., Change Management for Network and Security., Leading automation for Network and security Monitoring, Escalation management., Team shift roster management.
• GWT (Sony Global Web Transformation), Infrastructure/ITIL process Lead, Managing 170+Servers and its Databases like Oracle, MYSQL, Follow up with AKAMAI related issues., Proactively Monitoring the Network/System infrastructure in GDC-W, Provide alerting and notification to ensure network uptime and reliability, Coordinating with their Vendor (TCS, Thoughtworks,GSPAN , AKAMAI)., Managing user escalation, Handling Weekly Ops Review meeting with client., Managing and configuring AKAMAI for Static content management and website configuration., Providing the data analysis and reporting on a monthly basis that includes availability and performance metrics, call reports and incident report, Managing and leading the Patching activity., Coordinating the user requirement with management and document in Tool, Using Remedy and Jira tool for managing and creating various issues and request, Coordinating with different teams and process stakeholders to ensure smooth running of operations, Interacting with Clients through regular conference calls and meetings and updating them on the team & process performance and improvement initiatives, Reporting, Leading and configuring the GWT Backend Application Migration to AWS.
• UIDAI Aadhaar Project, Problem Manager, Receives request from Incident Management to partake in Problem Management response to the Major Incident, Gathers the data collected to date by Incident Management, Analyzes the data collected from various sources relating to the Major Incident, Analyzes historical data to see whether a new Problem Record needs to be created or whether an existing Problem Record needs to be updated or reopened and updated, Undertakes any necessary actions to create a Problem Record, Uses agreed trending analysis techniques on data in the Problem Management System, Incident Management System, and Configuration Management Data Base to uncover trends, If a Problem Record has been created as a result of a Major Incident, logs the Incident Records that have been created by the Service Desk in the Problem Record, If a Problem Record has been created as a result of proactive Problem Management trending analysis, logs the Incident Records that have been created by the Service Desk in the Problem Record, Using established criteria, attaches a category code to the Problem Record
• HCL Infosystems Cochin -Regional Support Lead, Regional Support Lead, Working as a Technical Support in charge at HCL Infosystems Coimbatore Region from November 2006 to August 2007, Working as a Government vertical in charge at HCL Infosystems Ltd, Trivandrum From August 2007 to March 2008, Assembling and servicing of computers, Installing, configurations, and troubleshooting Windows 9x/NT/2000/XP/ 2003., Component level troubleshooting of Desktops, printers, and scanners, Installation of Active Directory, User level permissions and sharing and security, Configuring & troubleshooting DNS, DHCP Servers in the Domain., Restoration of AD Accounts, Mailbox's, and Troubleshooting Exchange related issues, Mailbox management and permissions issues., Installation, maintenance, scheduling and reviewing of patches being updated, Configuring RAID Levels and Upgrading bios, Firmware's, and updates on various Servers.

• Agile Scrum Certified
• RHCE Certification on Red Hat Enterprise Linux (Certificate No: number is 111-135-596.)
• ITIL foundation: - Certificate Number: -4492823 1080825
• FIMT Business knowledge Curriculum Certified
• Advanced Training in Windows server 2000 at HCL Infosystems Ltd. training center Hyderabad
• Network Level2 Training from HCL Infosystems Ltd. training center Hyderabad

UNIX, Linux, Solaris, Windows servers, RHEL, Apache Tomcat web containers, IIS Web servers, Azure Cloud and AWS CLOUD Services, ADF, Having very good knowledge in Production Support Process and Global Applications Like Concur, PowerPlan IFRS 16, FO DNA Applications in Finance and Tax portfolio., Have experience in Leading a team, Have a good experience working with clients, Have Good Experience in ITIL and Agile process, Expertise in working with CMS and Global PIM application support and batch job monitoring. Senior member of production support team which involved 24x7 supports and provided resolutions to issues within deadlines under SLAs with an on shore and offshore pear group. Good communication skills, interpersonal skills, self-motivated, quick learner, team player. Expertise in analysis and problem solving. Experienced in customization and implementation. Experience in problem management, Incident management, Root cause analyses.

• Father's Name: Gangadharan Pillai
• Gender: Male
• Nationality: Indian

Available on request