MANIMEGALAI . V
Chennai
Summary
Willing to take up challenging assignments and interested to work on different kinds of applications and emerging technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Axis Bank
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
Asst Manager
CITI Bank Ltd, Banker
03.2022 - Current
- Responsible for onboarding new customers by completing the KYC process and approval
- Review the VKYC maker comments and complete end-to-end decision as per the client confirmation
- Call monitoring for international voice, analysis of call quality, and performance provide recommendations for future improvements
- Creating a report for every individual Associate and tracking performance
- Ensure objective assessment of calls with customers to see that all company procedures adhere to
- Provide feedback to associates for their calls and discuss the results of their work and share a report with the clients daily, weekly, and even monthly basis.
E-relationship manager
ICICI Bank Ltd
01.2020 - 12.2021
- Providing end-to-end all banking services
- Dealing I net worth customers on their banking queries and transactions
- Working on the portfolio assigned and bringing business out of them
- Working on all the investments and insurance products of the bank with mapped customers
- Handling escalation calls addressing customer issues raised through emails
- Following up with respective Sales RMs for the conversion and disbursal of BOF loans
- Assisting customers throughout the document’s procedures and KYC upload in case of loans and credit card applications
- Working on set agendas for the month as well on a given day
- Ensuring desired talk time of the day is met
Sr. Customer care executive
Atria convergence technologies Ltd
02.2017 - 10.2019
- Providing resolution for the complaints raised by the customer
- Tracking customer issues and requests
- Handling client escalation
- Producing high retention, ensuring avoiding churns, and promoting our products.
Sr. Customer care executive
Vanan online services
08.2015 - 11.2016
- Chat support
- Handle emails and chats regarding transcription, translation, captioning, typing, and voiceover
- Create and process the invoice
Accounts payable analyst
Wipro Ltd
04.2014 - 07.2015
- Finance & Accounts process
- International (UK) – Semi-voice process
- Processing Invoices and handling invoice-related queries
- Handling Supplier calls and Emails regarding payment-related issues
Tele Sales Executive
Viva Communication Pvt Ltd
05.2013 - 01.2014
- To fix an appointment by calling the clients
- Sending the proposal mail to the clients
- Prepare and maintain client data.
Education
Bachelor - Commerce
Sri Muthukumaraswamy College Affiliated with Madras University
2012
Skills
- Operations Management
- Product and Service Knowledge
- Task Delegation
- Employee Performance Evaluations
- Staff Training and Development
- Project Management Abilities
- Customer Relations
- Staff Supervision
- Customer Rapport
- Team Motivation
- Customer Relationship Management (CRM)
- Orientation and Training
Certification
Honours diploma in computer applications
Timeline
Assistant Manager
Axis Bank
03.2023 - Current
Asst Manager
CITI Bank Ltd, Banker
03.2022 - Current
E-relationship manager
ICICI Bank Ltd
01.2020 - 12.2021
Sr. Customer care executive
Atria convergence technologies Ltd
02.2017 - 10.2019
Sr. Customer care executive
Vanan online services
08.2015 - 11.2016
Accounts payable analyst
Wipro Ltd
04.2014 - 07.2015
Tele Sales Executive
Viva Communication Pvt Ltd
05.2013 - 01.2014
Bachelor - Commerce
Sri Muthukumaraswamy College Affiliated with Madras University
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