I like to travel with team as well alone
T MANIMEKALAI
Customer Support
Coimbatore
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Associate Patient Calling (APC)
GeBBS HEALTHCARE (formerly RND SOFTTECH/OPTIMIZERPVT LTD)
12.2025 - Current
- Responsibility: Confirming and booking patient appointments with high accuracy and efficiency.
- Conducting detailed documentation verification for new patient referrals to ensure compliance.
- Uploading finalized and verified records to the production database smoothly and in a timely manner.
Client And Textile Support Coordinator
Divine Atmos PVT LTD
12.2023 - 10.2025
- Respond to client emails and phone calls promptly; schedule and co-ordinate client meetings or follow-ups.
- Assist in tracking project timelines, deliverables, calendars, and reminders for project milestones.
- Assist with tracking fabric samples, labdips, and production approvals; coordinate with vendors for dispatch.
- Provide support in textile production, sampling, client orders, and communication between teams.
- Monitor order progress, prepare quality reports, shipment tracking reports, and Purchase Orders to vendors.
Deputy Manager -HL
ICICI BANK
12.2022 - 06.2023
- Lead and manage a team of sales professionals to achieve sales targets and business goals.
- Build and maintain strong relationships with existing and new customers to sell home loan products.
- Originate new home loan business by identifying customer needs and providing suitable solutions.
- Ensure accurate and complete loan documentation to meet regulatory and bank requirements.
Assistant Engineer & Help Desk
Huawei Technologies
05.2019 - 11.2019
- Provide technical assistance and troubleshooting for IT-related issues, including hardware, software, and network problems.
- Maintain IT systems, including servers, databases, applications, network infrastructure, routers, switches, and firewalls.
- Manage IT-service desk tickets, ensuring timely resolution and follow-up.
- Document knowledge and solutions in a knowledge base to improve first-call resolution rates.
Administrator & Team Lead Support
WIPRO LTD
02.2015 - 04.2019
- Manage and maintain backend systems, ensuring high availability, performance, and security of banking applications.
- Perform routine upgrades, patches, and maintenance tasks to ensure system stability and security.
- Lead and manage a team of service desk professionals, providing guidance, mentorship, and support.
- Incident management processes, ensuring timely resolution of technical issues and minimizing downtime.
Education
MCA - Computer Application
Dr. N. G. P. Institute Of Engineering And Technology, Anna University
Coimbatore, India05-2015
B.Sc - Computer Science
Marudhar Kesari Jani College For Women, Thiruvalluvar University
06-2012
12th (HSC) -
TES Hr. Sec School – Krishnagiri
05-2009
10th (SSLC) -
Vailankanni Matriculation Hr. Sec School – Krishnagiri
04-2007
Skills
- First-Call Resolution & Ticket Management
- Customer Satisfaction & Quality Assurance
- Problem Solving & Relationship Building
- Backend Technologies & Banking Applications
- IT - Service Management & Active Directory
- MS - Office
- Admin Accessing & Outlook configuration
- Time Management
- Team Work & Collaboration
Interests
Hearing Songs and Musics
My Favorite Tamil blockbuster singers SPB, Illayaraja,
My Childhood and my lovable singer MY DAD (K THIYAGARAJAN)
Timeline
Associate Patient Calling (APC)
GeBBS HEALTHCARE (formerly RND SOFTTECH/OPTIMIZERPVT LTD)
12.2025 - Current
Client And Textile Support Coordinator
Divine Atmos PVT LTD
12.2023 - 10.2025
Deputy Manager -HL
ICICI BANK
12.2022 - 06.2023
Assistant Engineer & Help Desk
Huawei Technologies
05.2019 - 11.2019
Administrator & Team Lead Support
WIPRO LTD
02.2015 - 04.2019
MCA - Computer Application
Dr. N. G. P. Institute Of Engineering And Technology, Anna University
B.Sc - Computer Science
Marudhar Kesari Jani College For Women, Thiruvalluvar University
12th (HSC) -
TES Hr. Sec School – Krishnagiri
10th (SSLC) -
Vailankanni Matriculation Hr. Sec School – Krishnagiri