Manimoy Dass
Residential Club Operations Manager
Summary
Seasoned hospitality leader with over 27 years of experience in luxury hotel and residential club operations, pre-opening strategy, and guest experience management. Proven expertise in driving operational excellence, optimizing cost control, and elevating service standards across prestigious properties. Adept at leading cross-functional teams, managing club memberships, and fostering long-term client relationships. Recognized for strategic thinking, team development, and delivering high-impact hospitality solutions aligned with international benchmarks.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Club Operations Head
Unity Group Pvt Ltd
08.2022 - Current
- Spearheading club operations across residential properties, ensuring alignment with luxury standards.
- Leading member engagement initiatives and optimizing service delivery.
Resort Operations Manager
Team Hospitality Pvt Ltd
07.2021 - 07.2022
- Managed end-to-end resort operations, including guest services, staffing, and vendor coordination.
- Implemented cost-saving measures and improved guest satisfaction scores.
Facility Manager
JLL Corporate Solutions
05.2019 - 08.2020
- Oversaw facility operations for corporate clients, ensuring compliance and service excellence.
General Manager – Clubs
Land Craft Recreations Pvt Ltd
07.2018 - 02.2019
- Directed club operations, membership growth, and team performance across multiple sites.
Senior Manager – Club Operations
Central Park Hospitality Services
05.2017 - 04.2018
- Developed SOPs and training modules for club staff, enhancing operational consistency.
Manager – Club Operations (The Magnolias)
DLF Home Developers Pvt Ltd
01.2013 - 04.2017
- Led pre-opening and daily operations of a super luxury residential club.
- Achieved high member retention and satisfaction through personalized service.
- (Earlier roles available upon request or summarized in Early Career section)
Education
Diploma - Hospitality Management
Institute of Hotel Management
Lucknow01-1996
Bachelor of Arts - undefined
Osmania University
Hyderabad01-1996
Skills
Property Management Systems: Fidelio, Protel, IDS (Club Membership Module)
Microsoft Office Suite & Store Management Systems
Timeline
Club Operations Head
Unity Group Pvt Ltd
08.2022 - Current
Resort Operations Manager
Team Hospitality Pvt Ltd
07.2021 - 07.2022
Facility Manager
JLL Corporate Solutions
05.2019 - 08.2020
General Manager – Clubs
Land Craft Recreations Pvt Ltd
07.2018 - 02.2019
Senior Manager – Club Operations
Central Park Hospitality Services
05.2017 - 04.2018
Manager – Club Operations (The Magnolias)
DLF Home Developers Pvt Ltd
01.2013 - 04.2017
Bachelor of Arts - undefined
Osmania University
Diploma - Hospitality Management
Institute of Hotel Management
Core Competencies
- Club & Resort Operations Management
- Pre-Opening & Rebranding Strategy
- Guest Relations & Membership Services
- Budgeting & Cost Optimization
- SOP Development & Quality Assurance
- Team Leadership & Staff Training
- Government Liaison & Compliance
- Property Management Systems (Fidelio, Protel, IDS)
Career Highlights
- Member of pre-opening teams for Hyatt Kolkata, Golden Tulip New Delhi, and Tulip Inn Mussoorie.
- Successfully rebranded and launched luxury residential clubs including The Magnolias Club.
- Streamlined training programs and operational manuals for consistent service delivery.