Maninder Kaur
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
TICKETING EXECUTIVE
Call BA - British Airways
06.2012 - 12.2022
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Worked well in team setting, providing support and guidance.
- Defined and implemented quality initiatives to reduce risk.
- Created and revised procedures, checklists and job aids to reduce errors.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Cultivated interpersonal skills by building positive relationships with others.
- Reviewed tickets, identification and passports to verify traveler identity.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Researched and resolved customer ticketing issues to promote satisfaction.
Customer Service Executive
Arvato Services
02.2007 - 03.2012
- Provided company information and policies to customers upon inquiry and answered questions via email.
- Evaluated interactions between associates and customers to assess personnel performance.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Bachelor of Arts - English
IGNOU
New Delhi07.2011
Skills
- Quality Improvement
- Customer Care
- Constructive Feedback
- Performance Assessment
- Monitoring Data Quality
- Executive Decision-Making
- Executive Support
- Quality Assurance Controls
Timeline
TICKETING EXECUTIVE
Call BA - British Airways
06.2012 - 12.2022
Customer Service Executive
Arvato Services
02.2007 - 03.2012
Bachelor of Arts - English
IGNOU
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