Maninder Kaur
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Helpful and friendly with exemplary telephone etiquette, problem-solving and organizational skills. A focused employee known for being an active contributor.
Overview
12
12
years of professional experience
Work History
Personal Banker- Customer Service
Barclays
Noida
07.2024 - Current
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Participated in training sessions regarding new banking products or services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
Travel Counselor
American Express
Gurgaon
09.2023 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Validated results and performed quality assurance to assess accuracy of data. Worked on cases and complaints from card members and communicated final decision about a waiver or goodwill gesture to be provided. Going out of the way to help card members to find a solution to their concern about a dispute or fraud on their cards or a transaction not taken by them.
- Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
- Developed customized itineraries to meet individual client preferences, resulting in high levels of satisfaction.
- Handled customer inquiries professionally through phone calls, emails.
- Monitored global events that could impact client travels and proactively communicated relevant updates.
- Assisted customers in obtaining necessary travel documentation such as visas or passports.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Senior Service Advisor
Call BA - British Airways
Gurugram
06.2012 - 11.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Processed financial transactions securely and promptly for customer payments.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Identified issues, analyzed information and provided solutions to problems.
- Worked closely with front office to assist with urgent ticketing. Took e-ticket helpdesk calls from airports to help passengers at the check-in counter. Assisted with re-issuance in case of cancellation and offering flexible flight options to help passengers reach destination in time. Helped to add special service request like meals and issuing emd's for extra bag and seats and adding infant to an existing PNR. Assisted in clearing off queues according to ticketing deadlines.
- Have catered to loyalty programme bookings for premium and gold card passengers. Helped to add the frequent flyer points to their accounts. Making tax only bookings and using avios to make fresh reservations and reissuing current tickets.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Used computerized ticketing systems to process ticket orders accurately and securely.
Education
Bachelor of Arts - English
IGNOU
New DelhiSkills
- Customer Care
- Reservations and Ticketing
- Ticketing Systems
- Active Learning
- Booking Issues
- Special Requests
- P>Travel knowledge
- P>Cancellation processing
- P>Self-Motivated
- P>Decision-Making
Timeline
Personal Banker- Customer Service
Barclays
07.2024 - Current
Travel Counselor
American Express
09.2023 - Current
Senior Service Advisor
Call BA - British Airways
06.2012 - 11.2022
Bachelor of Arts - English
IGNOU
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