Maninder Singh
New Delhi
Summary
Accomplished service leader with expertise in workflow optimization and customer relationship management. At Jagmohan Automotive, enhanced service efficiency and satisfaction, driving profitability. Proven track record in managing budgets and resolving technical escalations. Skilled in inventory management and technical diagnostics, ensuring seamless operations and positive customer experiences. Proficient in MS Office and internet research.
Overview
22
22
years of professional experience
Work History
General Manager – Service
Jagmohan Automotive
New Delhi
07.2023 - Current
- Oversee the entire service department’s operations, ensuring seamless coordination across teams.
- Develop and implement service strategies that enhance customer satisfaction and service efficiency.
- Manage budgets, resources, and service quality standards while ensuring profitability.
- Handle customer grievances, warranty claims, and technical escalations with prompt resolutions.
Deputy General Manager – Service
Platinum Motocorp
New Delhi
07.2019 - 01.2023
- Assisted in planning and executing service operations aligned with organizational goals.
- Streamlined workflow processes to reduce vehicle downtime and increase customer satisfaction.
- Supervised service technicians and ensured compliance with safety and service protocols.
- Monitored warranty processes, parts inventory, and service reports to optimize operations.
- Fostered positive customer relations through timely issue resolution and follow-ups.
Service Manager
Ring Road Honda
New Delhi
09.2014 - 06.2019
- Managed daily service operations, including vehicle repairs, maintenance schedules, and technical diagnostics.
- Trained and guided technicians and support staff to uphold service standards.
- Implemented customer feedback mechanisms to enhance service delivery and retention.
- Coordinated with sales and parts teams for efficient workflow and inventory management.
Service Manager
Hans Hyundai
New Delhi
01.2004 - 08.2014
- Led the service team, ensuring high-quality vehicle maintenance and repair services.
- Supervised service advisors, technicians, and support staff to meet daily service targets.
- Handled customer complaints and warranty-related issues with professionalism and empathy.
- Maintained service schedules and ensured timely delivery of vehicles.
- Worked closely with parts and sales departments to streamline operations and improve customer experience.
Education
Diploma in Automobile Engineering -
I.A.S.E. University of Automobile Engineering
Rajasthan, India01.2008
Automobile Certificate Course -
S.G.T.B. Institute of Technology
Nanak Pio01.2005
AISSE (Class 12) -
Mission School
delhi01.2002
AISSE (Class 10) -
Mission School
Janak Puri01.2000
Skills
- Certificate course in Basic Computers
- Service management
- Budget management
- Warranty processes
- Workflow optimization
- Technical diagnostics
- Customer relationship management
- Problem solving
- Inventory management
- Proficient in MS Office (MS Word, MS Excel, MS PowerPoint)
- Internet browsing and research
Accomplishments
- Award Certification of Technician – Step 2
- Award Certification – 3rd All India Skill Fest 2013
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Languages
- English
- Hindi
- Punjabi
Personal Information
- Date of Birth: 08/28/83
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
Hindi
Beginner
A1
Timeline
General Manager – Service
Jagmohan Automotive
07.2023 - Current
Deputy General Manager – Service
Platinum Motocorp
07.2019 - 01.2023
Service Manager
Ring Road Honda
09.2014 - 06.2019
Service Manager
Hans Hyundai
01.2004 - 08.2014
Diploma in Automobile Engineering -
I.A.S.E. University of Automobile Engineering
Automobile Certificate Course -
S.G.T.B. Institute of Technology
AISSE (Class 12) -
Mission School
AISSE (Class 10) -
Mission School
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