Maninder Pal Singh

Spice Money

Mohali

07.2019 - Current

Managing daily ,weekly and monthly database backup.
Creating Queries as per reports or customer needs throws query language.
Creating and modifying new and old report and configuring on production severe or auto mailer.
Checking the application log on service and fixing the issue with help product owner
Monitoring the service with log checking and Nagios tool
Apply alerts on Nagios.
Updating the special plan and refunding the stuck amount.
Monitoring all service and service and fixing the issue.
Working on IM (Incident Management).
Schedule and unscheduled downtimes of banks which are affecting to our business services(AePS/IMPS)-RBL, YBL,INDUSIND, ICICI Acquirer banks, on that basis we do enabled.
Remove customer queries and implement customer care strategies
Disabled acquirer banks in our portal.
Reporting PAN Server scheduled and unscheduled downtimes.
Informing to business partners on scheduled & unscheduled downtimes for network operators.
Maintaining IM Tracker report for all scheduled,unscheduled downtimes on a daily basis.Making uptime dashboard on the basis of IM Tracker which management helped to track a business downtime.
Application testing checking all required functionality.
Handling critical situations through technical analysis and quick resolutions.
Publishing health reports to partners on a weekly basis and closure of key pain areas.
Checking API log and connectivity.

Summary