Hi, I’m
Maninder Singh Sodhi
Finance Professional
Pune
Summary
- Finance & Accounting (F&A) leader with 20+ years of global experience across Accounts Receivable (AR), Order-to-Cash (OTC), Cash Applications, and Credit Control, supporting regions including the UK, US, France, Germany, Belgium, Schengen countries, and Asia, with extensive exposure to AXA Insurance operations.
- Successfully managed high-value portfolios of £2 billion (UK) and €1 billion (Europe), driving operational excellence, cash flow accuracy, and financial compliance.
- Deep experience in US Healthcare Revenue Cycle Management (RCM), including insurance billing, AR follow-ups, denial resolution, and claims lifecycle optimization—leveraged during provider-side projects and collections work.
- Implemented AI bots at AXA Insurance for account reconciliation and incoming payment posting, achieving a savings of 4 FTEs (~€17,000 each), totaling €68,000, in partnership with centralized automation teams.
- Led multiple AI and automation initiatives across finance operations at AXA, delivering total savings of 8+ FTEs (~€136,000+), enhancing efficiency, compliance, and client satisfaction.
- Completed Advanced Power BI training, and led transformation projects at AXA—converting AR aging reports into interactive Power BI dashboards for senior management visibility.
- Currently pursuing an MBA in Finance from DY Patil College, Navi Mumbai, with a focus on strategic financial leadership and data-driven decision-making.
Overview
21
years of professional experience
Work History
AXA Business Services
Senior Finance Manager
03.2023 - Current
Job overview
- Led a high-performing team of 80 full-time employees, including 2 Managers and 7 Assistant Managers, overseeing UK & European countries Order-to-Cash (OTC) operations.
- Managed end-to-end OTC processes for UK-based Property & Casualty (P&C), Health, Retail, and Commercial insurance lines, covering premium invoicing, collections, and cash application.
- Oversaw a £2 billion GBP portfolio for the UK and a €1 billion portfolio across France, Germany, Belgium, Schengen countries, the US, and Asia, ensuring consistent performance and financial compliance.
- Demonstrated strong expertise in Bordereaux management, Claims processing, Broker management, and Underwriting Query Management, ensuring seamless finance operations for London Market clients.
- Developed and implemented actionable dashboards and reports (e.g., AR Aging, Funds in Suspense) to support strategic decisions and improve financial hygiene.
- Spearheaded annual planning sessions in the UK, identifying key areas for process enhancements and operational improvements.
- Successfully managed multiple internal and external audits, including GIA, Internal Control, ISMS, and ISO, ensuring audit readiness and compliance.
- Responded to and mitigated GDPR breach incidents through strong preventive controls and immediate remediation actions.
WNS Global Services Private
Group Manager
03.2021 - 04.2023
Job overview
- Led a team of 32 AR specialists, along with 1 Deputy Manager and 2 Assistant Managers, overseeing OTC operations across the APAC region.
- Directed end-to-end Order-to-Cash (OTC) processes across Singapore, Malaysia, Vietnam, Philippines, Indonesia, Australia, and New Zealand.
- Managed five critical sub-processes within the OTC tower:
▪ Cash Applications
▪ Collections
▪ Customer & Vendor Master Data
▪ Reporting
▪ Billing & Claims - Oversaw complete Cash Applications operations, ensuring accurate and timely payment posting and clearing in SAP S/4 HANA.
- Conducted daily reviews of unallocated payments, guiding the team to proactively reach out to clients for remittance advice and resolve open items promptly.
- Ensured daily clearing of intercompany transactions, maintaining clean ledgers and reconciliations across business entities.
- Generated and delivered key reports, including AR Aging, Credit Monitoring, and AR Analysis, to senior leadership and end clients, enhancing visibility into receivables health.
- Acted as OTC Tower Lead, collaborating closely with PTP (Procure-to-Pay) and RTR (Record-to-Report) teams to ensure accurate and timely month-end and quarter-end closings.
Wipro
Operations Manager
04.2020 - 03.2021
Job overview
- Managed and led a team of 60 Order Managers for Telecom Order Management Process
- Operations Manager for an End to End Order Management role managing 4 different lines of business for a US Telecom giant.
- Implemented Six Sigma green belt project to stop revenue leakage for the client.
- Implemented various process improvements to reduce customer escalations by 30%.
- Liaised with Robotic Process Automation team to bring in automation for the process helping automate the manual process and $ saving for 5 FTE.
- Running RPA team through as is and to be process for successful implementation of BOTS for automation opportunities within the process.
Tech Mahindra Business Services
Operations Manager
08.2018 - 11.2019
Job overview
- Led a team of 160 associates, including 5 Assistant Managers, 14 Team Leaders, and 4 Quality Leaders, managing complex telecom operations.
- Oversaw multiple critical functions: Service Management, Service Assurance, Global Billing Resolution Team (GBRT), Order Management, Incident Management, and handling of tickets.
- Directed a 24/7 Voice and Non-Voice call center operation, ensuring seamless customer service delivery across regions.
- Successfully executed several process improvement initiatives, consistently exceeding client KPIs and business targets.
- Collaborated with the automation team to design and implement an automated ticket assignment system, eliminating manual processes and delivering cost savings of 10 FTEs for the client.
- Achieved a 20% reduction in customer escalations by introducing proactive checkpoints and implementing structured action plans to address root causes.
ADP
Deputy Manager
09.2012 - 08.2018
Job overview
- Led a team of 100 FTEs, including 4 Assistant Managers, 6 Team Leaders, and 2 Quality Leads, managing both background verification operations and the billing team for a Fortune 500 US client.
- Oversaw end-to-end Voice & Non-Voice customer service for background checks—covering personal, employment, education, credentials, and U.S. military verification.
- Managed the billing operations to ensure accurate and timely invoicing aligned with service delivery, supporting seamless revenue cycles and client transparency.
- Directed a voice-based background check project for clients across US, UK, and UAE, ensuring timely verifications and compliance with client SLAs.
- Awarded the “GOAL – Go On and Lead” award by ADP senior leadership for exemplary team management and operational excellence.
- Maintained a Kenexa score of 4.89 with 96% favorable rating over 3 consecutive years, reflecting consistent client and employee satisfaction.
Tracmail India Private Ltd
Team Leader
06.2004 - 09.2012
Job overview
- Led a team of 30 associates handling end-to-end Revenue Cycle Management (RCM) services for US healthcare providers, focusing on insurance billing, collections, and claims processing.
- Managed front-end and back-end RCM workflows including patient data validation, eligibility verification, insurance claim submission, payment posting, AR follow-up, and denial resolution.
- Handled insurance billing and collections for ambulance rides and hospital services—calling end customers, gathering policy information, and submitting claims to payers for resolution.
- Spearheaded IBA (Insurance Broker Accounting) collections, including broker follow-ups, escalation handling, and significant aging debt reduction across provider portfolios.
- Developed and maintained aged debt and cash position dashboards, providing real-time visibility and supporting strategic collections planning for leadership.
- Introduced process improvements and SLA tracking mechanisms, ensuring on-time delivery and improved client satisfaction across multiple US healthcare clients.
- Oversaw forecasting, campaign planning, resource allocation, and data interpretation to drive high-impact outcomes across RCM and collections operations.
- Maintained strict HIPAA and FDCPA compliance, ensuring data privacy and regulatory alignment across all billing and collections processes.
- Actively supported RCM automation initiatives, working with internal tech teams to streamline billing workflows and reduce manual effort.
Education
MMCCPune
Bachelor of Commerce from Accounting
04.2001
Skills
Strategic Financial Leadership
Timeline
Senior Finance Manager
AXA Business Services
03.2023 - Current
Group Manager
WNS Global Services Private
03.2021 - 04.2023
Operations Manager
Wipro
04.2020 - 03.2021
Operations Manager
Tech Mahindra Business Services
08.2018 - 11.2019
Deputy Manager
ADP
09.2012 - 08.2018
Team Leader
Tracmail India Private Ltd
06.2004 - 09.2012
MMCC
Bachelor of Commerce from Accounting
04.2001
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