Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manisapryadarsini swain

Data Analyst
Bengaluru

Summary

Dynamic data analyst with experience at TATA AIA HDFC BANK, adept at leveraging SQL and Power BI to enhance decision-making. Proven track record in optimizing client interactions and improving service delivery through effective CRM implementation. Skilled in data visualization and analytics, fostering strong relationships while driving operational excellence.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Internship

Besant Technologies
09.2024 - 06.2025
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Utilized data visualization tools to effectively communicate business insights.
  • Used statistical methods to analyze data and generate useful business reports.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
  • Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
  • Supported marketing strategies by providing detailed customer segmentation analysis.
  • Optimized data collection methods to enhance quality and volume of data captured for analysis.
  • Enabled more personalized customer experiences by analyzing behavior patterns and preferences.
  • Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Created data models to support decision-making processes.
  • Assisted with creating data cubes and OLAP models to improve data analysis.

Corporate Account Manager Operation

TATA AIA HDFC BANK
05.2021 - 07.2022
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Resolved problems, improved operations and provided exceptional service.
  • Handle inbound and outbound customer communications via Gupshup (WhatsApp Business API, chatbot responses, and message templates).
  • Respond to customer queries, complaints, and service requests promptly while maintaining service-level agreements (SLAs).
  • Use Zoho Desk/Zoho CRM to log, track, and resolve support tickets with accurate categorization and tagging.
  • Create, assign, and escalate tickets based on issue priority and department workflow.
  • Update ticket statuses and maintain clear internal notes for cross-team collaboration.
  • Generate reports on ticket resolution time, customer satisfaction scores, and recurring issues using Zoho’s analytics module.
  • Access Polaris to retrieve customer account details, service order history, billing records, and technical status.
  • Update customer records in Polaris to reflect changes in service status, subscription plans, or account information.
  • Verify and process service requests by cross-referencing Polaris data with CRM entries.
  • Coordinate with backend/field teams using Polaris data for service verification and resolution tracking.
  • Use Zoho Knowledge Base to guide customers through basic troubleshooting steps.
  • Perform initial diagnostics based on customer-reported issues before escalating to the technical team.
  • Generate periodic performance and service reports using Zoho Analytics and Polaris reporting modules.
  • Track KPIs such as First Response Time (FRT), Average Handling Time (AHT), and Customer Satisfaction (CSAT).

Education

Bachelor of Technology - Computer Science And Engineering

Parala Maharaja Engineering College
Berhampur, Odisha
04.2001 -

Diploma - Computer Science

Government Polytechnic
Dhenkanal, India
04.2001 -

Skills

Analytics

Timeline

Internship

Besant Technologies
09.2024 - 06.2025

Corporate Account Manager Operation

TATA AIA HDFC BANK
05.2021 - 07.2022

Bachelor of Technology - Computer Science And Engineering

Parala Maharaja Engineering College
04.2001 -

Diploma - Computer Science

Government Polytechnic
04.2001 -

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Manisapryadarsini swainData Analyst