Football
Manish
Key Account Manager
Ghaziabad
Summary
Results-driven Assistant Manager with 3 years of experience as a Key Account Manager at IndiaMART, specializing in client relationship management, account growth, and customer retention. Proven ability to manage key client portfolios, identify upselling opportunities, and deliver customized solutions to improve customer satisfaction and revenue growth. Skilled in communication, negotiation, and problem resolution while collaborating with cross-functional teams to ensure seamless service delivery. Committed to building long-term client relationships and achieving business targets in competitive markets.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Manager
IndiaMART InterMESH
05.2023 - Current
- Managed and nurtured relationships with high-value key accounts to ensure long-term partnerships.
- Acted as the primary point of contact for strategic clients, and resolved issues quickly.
- Achieved monthly and quarterly sales targets by expanding existing accounts.
- Identified upselling and cross-selling opportunities to increase Company revenue.
- Developed account growth strategies to maximize client value.
- Coordinated internally to ensure client satisfaction.
- Monitored sales performance, KPIs, and client metrics.
- Managed 300+ key accounts, generating ₹25 lakh in monthly revenue, achieving 100% of the sales target through strategic relationship management and upselling.
Senior Executive
IndiaMART InterMESH
10.2024 - 08.2025
- Managed customer retention activities to reduce churn, and increase customer Base.
- Handled customer complaints and provided quick resolutions to improve customer satisfaction.
- Engaged with customers planning to cancel services, and successfully retained accounts through effective communication and solutions.
- Implemented customer retention strategies to maintain long-term relationships with clients.
- Retained more than 120 customers who were planning to cancel services through proactive engagement and problem resolution.
- Maintained high customer satisfaction scores (CSAT) while handling retention cases.
Executive
IndiaMART InterMESH
05.2023 - 10.2024
- Provided high-quality customer support by handling inquiries, complaints, and service requests.
- Assisted customers with service information and issue resolution.
- Managed customer complaints and ensured timely and effective resolution to maintain satisfaction.
- Maintained accurate customer records and interaction history in CRM systems.
- Prepared daily reports on customer issues and service performance.
- Handled 50+ customer queries daily through calls and video meetings, while maintaining high service standards.
Education
MBA - Business Analytics ( Distance Learning )
GLA University
Noida 04.2001 -
B.com - Management
Shambhu Dhayal Inter Collage
Ghaziabad, India 04.2001 -
Skills
Sales Growth & Retention
Client Relationship Management
Negotiation & Closing
CRM Tools & Strategic Planning
Team leadership
Problem-solving
Communication Skill
Adaptability and flexibility
Certification
Excel Master
Interests
Music
Timeline
Excel Master
11-2024
Senior Executive
IndiaMART InterMESH
10.2024 - 08.2025
Assistant Manager
IndiaMART InterMESH
05.2023 - Current
Executive
IndiaMART InterMESH
05.2023 - 10.2024
MBA - Business Analytics ( Distance Learning )
GLA University
04.2001 -
B.com - Management
Shambhu Dhayal Inter Collage
04.2001 -