MANISH RAJARAM YADAV
MUMBAI
Summary
To be potential resource to the organization where I can utilize all my skill and knowledge, which would help the organization to grow further and hence my Profile. It would be my never ending dedication to maintain the spectrum of integrating honesty and character. Seeking a challenging full time position in an environment that encourages continuous learning and creativity, provides exposure to new ideas, and stimulates personal and professional growth.
10+ Years IT Experience. Strong skills on Unified Communication, Contact Center Technology, Enterprise Cloud & Unified Communication, Enghouse CCSP, Amazon Connect Cloud Platform, VMware Administrator, CCSP Enghouse, VOIP Technology, Cloud Technology Amazon solution architect
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
Intertec Software PVT LTD
Mumbai
01.2015 - Current
- Installation, Configuration & Management of Windows, 2008, 2012, 2016 and 2022 Servers.
- Active Directory management, creation & deletion of user accounts, change password, change display names. Setting access levels for users and group. Group policy Management of OU.
- Updating latest security patches as well as service packs 2008, 2012, 2016 and 2022 Servers.
- Installation & configuration of DHCP & DNS. DC & ADC.
- Installation of SQL server 2008 and SQL server 2012, SQL server 2016 and database backup etc.
- Installation of SQL reporting service.
- SQL always on and SQL cluster configuration on SQL server 2012 and SQL server 2016 and sql 2019.
- Installation and configuration and Troubleshooting of Cosmocom Contact center.
- IVR design according to customer requirement.
- L1, L2 and L3 level troubleshooting of Cosmocom contact center issue.
- Network related issue troubleshooting and cisco switches and router configuration.
- Hyper V virtualization.
- IIS.
- VMware Vsphere, ESXi Installation, HA, DRS, Vmotion, Svmotion, Template clone etc.
- Azure, Server migration on cloud.
- AWS.
- Amazon connects, AWS S3, Amazon lex Bot, Amazon Lambda, EC2, EBS.
- Social connector integration with CCSP (Enghouse contact center solution).
- VOICE over IP.
- SIP.
Education
Electronics & Telecommunication Engineer -
Mumbai University
Skills
- Unified Communication
- Contact Center Technology
- Enterprise Cloud
- Enghouse CCSP
- Amazon Connect Cloud Platform
- VMware Administrator
- CCSP Enghouse
- VOIP Technology
- Cloud Technology
- Amazon solution architect
- Process improvement
- Client support
- Problem solving
- Operational support
Certification
- VMware vSphere
- Azure Az100
- MS Team (MS 100)
- AWS Certified Solutions Architect Associate 2026
Custom Section
10, Unified Communication, Contact Center Technology, Enterprise Cloud & Unified Communication, Enghouse CCSP, Amazon Connect Cloud Platform, VMware Administrator, CCSP Enghouse, VOIP Technology, Cloud Technology Amazon solution architect
Projects
- TATA Bangalore CCU 6.1 DR Project, AD and ADC installation, SQL database Installation, PRC verification and Hotfix deployment and Contact center features testing
- TCL CCSP 7.2 Platform, Windows server PRC checking, Active Directory Installation, Additional Domain controller Installation, SQL DB clustering installation, Exchange installation, New Cosmocom Components installation (Contact center software), Hotfix installation, Cosmocom Features testing, IVP of Platform with Enghouse, UAT testing Cosmocom component like Inbound, outbound call testing, Dashboard login, Cosmodesigner login Historical report testing
- TATA Communication AMAZON connect L2 support, Creating Routing Profiles, Contact Flow, Creating Quick Connects, Creating Agent, Queue, Update Contact flow
- TATA Communication CCSP 7.3, Windows server PRC checking for UK US and Singapore server, Active Directory Installation, Additional Domain controller Installation, SQL DB clustering installation, SQL Always On installation, New Cosmocom 7.3 Components installation, Hotfix installation of Cosmocom, Cosmocom Features testing, IVP of Platform with Enghouse engineer, DC and DR testing, Social Media integration with Cosmocom, UAT testing Cosmocom component like Inbound, outbound call testing, Dashboard login, Cosmodesigner login Historical report testing
- Invita Bahrain CCSP 7.3 Platform, Windows server PRC checking, Active Directory Installation, Additional Domain controller Installation, SQL DB clustering installation, SQL Always On installation, New Cosmocom 7.3 Components installation, Hotfix installation of Cosmocom, Cosmocom Features testing, IVP of Platform with Enghouse engineer, DC and DR testing, UAT testing Cosmocom component like Inbound, outbound call testing, Dashboard login, Cosmodesigner login Historical report testing, Audio code mapping as Voice G/W for Inbound and outbound call, SIP troubleshooting, SIP trunk configuration for voice call
- Invita Kuwait CCSP 7.3 Platform, Windows server 2019 installation, SQL 2019 cluster and always on, SSRS installation and configuration, Windows server PRC checking, CCSP component installation & Hotfix installation from CCSP 7.2 to CCSP 7.3, UAT testing of all Cosmocom feature Test cases, Touchpoint login Logout testing, Inbound Outbound Testing, Replay /Admin login, Historical report verification, Audio code mapping as Voice G/W for Inbound and outbound call, SIP troubleshooting, SIP trunk configuration for voice call
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Upper Intermediate
B2
Interests
- Playing and watching cricket
Accomplishments
- Start of the Quarter and Cysnosure Award – H2 2024
Timeline
Team Lead
Intertec Software PVT LTD
01.2015 - Current
Electronics & Telecommunication Engineer -
Mumbai University