Manish Agarwal
Lucknow
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
Work History
Branch Head
Kotak Mahindra Bank Ltd
Lucknow
09.2023 - Current
- Coordinated promotional activities to generate interest in products offered by the branch.
- Conducted regular meetings with team members to discuss any issues or concerns related to their work.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Assisted with recruitment efforts for positions within the branch when needed.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Established goals for each department within the branch and monitored their progress towards achieving those goals.
- Implemented cost-saving measures that resulted in increased profitability for the branch.
- Reviewed inventory levels to ensure an adequate supply of merchandise was available at all times.
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
- Ensured compliance with local laws, regulations, and safety standards at all times.
- Created and implemented new policies that improved the efficiency of the branch's operations.
- Analyzed market trends to identify potential opportunities for growth.
- Monitored competitors' activities and market trends in order to identify areas where improvements could be made.
- Developed strategies to increase sales and improve customer satisfaction levels.
- Directed the training and development of all staff members in order to ensure they were meeting job requirements.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Supported outside sales force in servicing and obtaining new business.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Branch Head
Axis Bank Ltd
Lucknow
09.2019 - 08.2023
- Assisted with recruitment efforts for positions within the branch when needed.
- Implemented cost-saving measures that resulted in increased profitability for the branch.
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
- Analyzed market trends to identify potential opportunities for growth.
- Monitored competitors' activities and market trends in order to identify areas where improvements could be made.
Branch Head
Axis Bank Ltd
Ayodhya
07.2016 - 09.2019
Branch Operations Manager
Axis Bank Ltd
Lucknow
07.2015 - 06.2016
Manager
Axis Bank Ltd
Lucknow
08.2012 - 07.2015
Deputy Manager
Axis Bank Ltd
Hardoi
01.2009 - 07.2012
Education
MBA - Finance And Marketing
UPTU
Lucknow05-2008
Bachelor of Science - Science Education
Lucknow University
Lucknow06-2006
Intermediate - Science Education
New Public Inter College
Lucknow06-2003
Skills
- Compliance Management
- Staff Development
- Sales management
- Operations Management
- Performance Reviews
- Work Prioritization
- Relationship building and management
- Customer Service
- Business Development
- Coaching and Mentoring
- Process Improvement
- Business development expertise
- Risk Mitigation
- Branch Operations Management
- Basic mathematical aptitude
- Revenue enhancement
- Strategic Planning
- Safety protocol
- Client acquisition
- Attention to Detail
- Excellent time management skills
- Team Supervision
- Regulatory Compliance
- Approachable
- Strong interpersonal skills
- Decision-Making
- Multi-tasking ability
- Key Performance Indicators
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Timeline
Branch Head
Kotak Mahindra Bank Ltd
09.2023 - Current
Branch Head
Axis Bank Ltd
09.2019 - 08.2023
Branch Head
Axis Bank Ltd
07.2016 - 09.2019
Branch Operations Manager
Axis Bank Ltd
07.2015 - 06.2016
Manager
Axis Bank Ltd
08.2012 - 07.2015
Deputy Manager
Axis Bank Ltd
01.2009 - 07.2012
MBA - Finance And Marketing
UPTU
Bachelor of Science - Science Education
Lucknow University
Intermediate - Science Education
New Public Inter College
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