Manish Anchan

Providing desktop IT support to end-users, including troubleshooting software issues, diagnosing technical problems, and resolving technical incidents in a timely manner.

Install, configure, and maintain Office applications, SCCM, VPN software, and other desktop-related software solutions.

Respond to service requests and inquiries via phone, email, or in-person, and escalate complex issues to appropriate teams or vendors when necessary.

Collaborate with cross-functional teams to implement IT initiatives, upgrades, and projects, ensuring minimal disruption to end-user productivity.

• Providing technical support and assistance to customers via phone, email, or ticketing system, resolving server-related issues and inquiries in a timely and efficient manner.
• Administer DNS (Domain Name System) and email servers, including DNS record management, mail server configuration, and troubleshooting email delivery issues.
• Manage web hosting environments, including setup, configuration, and maintenance of web servers, databases, and hosting control panels.
• Document technical procedures, configurations, and troubleshooting steps for knowledge sharing and training purposes.