Summary
Overview
Work History
Education
Skills
Languages
Telno
Personal Information
Timeline
Generic

Manish Arora

Gurgaon

Summary

More than twenty-two years of rich experience in Outsourcing Industry specifically within Insurance (Individual / Group Life and P&C processes) across Customer Service Operations, Process Migrations and Consulting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to see the big picture and, at the same time, being able to drill down to tactical aspects of opportunities, solutions and alternatives.

Overview

25
25
years of professional experience

Work History

Independent Trader

Independent Work
11.2023 - Current
  • Working as an individual trader in the F&O (derivative segment) of the Indian stock market.

Sr. Manager Operations

Sun Life India Service Center (P) Ltd
04.2013

Associate Director Operations

Sun Life India Service Center (P) Ltd
10.2015 - 03.2018

Director Operations

Sun Life India Service Center (P) Ltd
04.2018 - 11.2023
  • Develop strong working relationships with key client stakeholders
  • Define and implement operations strategy, structure, and processes
  • Manage the quarterly and annual budgeting process and P&L responsibilities
  • Monitor performance to proactively identify efficiency issues and propose solutions
  • Maintain a working knowledge of all phases of operations
  • Coordinate support to operations throughout the business
  • Oversee all employee activity including their recruitment, training, and evaluation


Additional Strategic Responsibilities


  • Lead project initiatives to drive cross skilling across different business LOBs to maximize team agility and performance
  • Cost optimization through digital project initiatives using advanced technologies like AI, ML, RPA to eliminate repetitive/non value-added tasks
  • Build a bilingual team (French as the additional language) to create new avenues for HC growth and deeper partnership with the business

Manager Operations

Sun Life India Service Center (P) Ltd
10.2011 - 04.2013

Manager (Process Migration and Consulting)

EXL Service.Com (I) Pvt. Ltd
- 10.2011


  • Scoping, due diligence, solution design and transition planning
  • Project management role from planning of transition till the final hand over of process to operations
  • Management of costs during the transition phase to ensure salaries, span of control, bandwidth utilization and infrastructure costs are in line with pricing assumptions given during RFP stage
  • Identification of process improvement opportunities for optimizing process performance and cost

Deputy Manager (Operations)

Fiserv India Pvt. Ltd
04.2006 - 07.2008

Team Developer (Operations)

Hewitt Associates India (P) Ltd
02.2004 - 04.2006

Process Associate

Max New York Life Insurance Co. Ltd
02.2002 - 02.2004

Executive

Genpact (Formerly known as GE Capital International Services)
02.1999 - 02.2002

Education

B.Com (Hons) -

School of Correspondence Courses And Continuing Ed
Delhi
1998

Skills

  • Teamwork and Collaboration
  • Critical Thinking
  • Research
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Cultural Awareness
  • Problem Resolution

Languages

Hindi
English

Telno

0124-4042021

Personal Information

  • Father's Name: Mr. Nand Gopal Arora
  • Date of Birth: 11/21/75
  • Nationality: Indian
  • Marital Status: Married

Timeline

Independent Trader

Independent Work
11.2023 - Current

Director Operations

Sun Life India Service Center (P) Ltd
04.2018 - 11.2023

Associate Director Operations

Sun Life India Service Center (P) Ltd
10.2015 - 03.2018

Sr. Manager Operations

Sun Life India Service Center (P) Ltd
04.2013

Manager Operations

Sun Life India Service Center (P) Ltd
10.2011 - 04.2013

Deputy Manager (Operations)

Fiserv India Pvt. Ltd
04.2006 - 07.2008

Team Developer (Operations)

Hewitt Associates India (P) Ltd
02.2004 - 04.2006

Process Associate

Max New York Life Insurance Co. Ltd
02.2002 - 02.2004

Executive

Genpact (Formerly known as GE Capital International Services)
02.1999 - 02.2002

Manager (Process Migration and Consulting)

EXL Service.Com (I) Pvt. Ltd
- 10.2011

B.Com (Hons) -

School of Correspondence Courses And Continuing Ed
Manish Arora