Manish Arora
Delhi
Summary
Experienced Office Executive with a strong background in customer service and sales, currently employed at Kore Security Services in New Delhi. Demonstrated expertise in handling inquiries, managing records, and ensuring client satisfaction. Proven ability to manage inventory, perform visual merchandising, and maintain professional communication across various roles at Maspar Furnishing, Brand Eye Private Limited, and Zodiac Clothing Company Ltd. Adept at providing timely information and resolving client queries efficiently. Career goal is to leverage extensive experience in customer relations and administrative tasks to contribute to organizational success. Proven track record in managing office operations with a focus on streamlining administrative processes and improving team productivity. Known for excellent organizational skills and knack for problem-solving in fast-paced environments, committed to fostering a collaborative and positive workplace atmosphere.
Overview
18
18
years of professional experience
Work History
Office Executive
Kore Security Services
07.2023 - Current
- Handled incoming and outgoing calls related to company enquiries, feedback, and information
- Attending all phone calls received at the front desk and resolving them with the help of the concerned department, collecting and completing documents from all over Pan India, entering all received documents in Excel for recruits, completing any deficiencies in them with the help of security staff or the Area Field Officer, forwarding all correspondence received through email or courier to the concerned department, resolving client-related queries, obtaining the reports required by the client and providing them to the client in coordination with security staff and the Area Field Officer, completing documents related to compliance of new recruits, distributing uniforms, maintaining inventory, and filling up profiles of new recruits
Sales Promoter
Sanjeev Mobile Store
08.2021 - 06.2023
- Attend walk-in customers and assist them in buying products after understanding their needs; visual merchandising; send all relevant sales reports to the concerned department; inventory management; maintain reports manually as well
Front Office Executive
Kore Security Services
07.2017 - 07.2021
- Handled incoming and outgoing calls related to company enquiries, feedback, and information.
- Attending all phone calls received at the front desk and resolving them with the help of the concerned department, collecting and completing documents from all over Pan India, entering all received documents in Excel for recruits, completing any deficiencies in them with the help of security staff or the Area Field Officer, forwarding all correspondence received through email or courier to the concerned department, resolving client-related queries, obtaining the reports required by the client and providing them to the client in coordination with security staff and the Area Field Officer, completing documents related to compliance of recruits, distributing uniforms, maintaining inventory, and filling up profiles of recruits.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Fashion Consultant
Maspar Furnishing
10.2013 - 11.2016
- Attended walk-in customers and assisted them in buying products after understanding their needs, performed visual merchandising, submitted all relevant sales reports to the concerned department, managed inventory, and maintained reports manually
Sales Promoter
Brand Eye Private Limited
06.2012 - 09.2016
- Attended walk-in customers and assisted them in buying products after understanding their needs, performed visual merchandising, submitted all relevant sales reports to the concerned department, managed inventory, and maintained reports manually
Customer Service Associate
Zodiac Clothing Company Ltd
10.2006 - 05.2012
- Attend walk-in customers and assist them in buying products after understanding their needs; visual merchandising; send all relevant sales reports to the concerned department; inventory management; maintain reports manually as well
- Communication management
- Professionalism
- Mail distribution
- Excel
- Answered inbound calls
Education
Certificate of Higher Education - Arts
Govt. Sarvodaya Bal Vidhyalaya No.1 Tilak Nagar
01.2003
Certificate of Higher Education - Arts
Govt. Sarvodaya Bal Vidhyalaya No.1 Tilak Nagar
01.2001
Skills
- Customer Experience Management
- Strategic Up Selling
- Cross Selling Expertise
- Client Experience Optimization
- Facilitating Effective Information Sharing
- Relationship Management
- Responsive Inquiry Handling
- Systematic Data Tracking
- Customer Call Coordination
- Records Management Solutions
- Inventory Control
- Professional Telephone Communication
- Customer-Focused Approach
Accomplishments
- Making sales by providing a good and satisfying shopping experience to the customer so that he/she comes back to the shop again. Hence, achieved the monthly and yearly targets.
- Received a letter of appreciation from Maspar Company for achieving the annual target.
Personal Information
- Date of Birth: 01/31/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Watching & Playing Cricket
- Listening & Singing Songs
- Interest in religious music
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Punjabi
Beginner (A1)
Software
Point Of Sale(POS)
QR Patrol(Tarcking)
ZPay(Payroll Management)
Timeline
Office Executive
Kore Security Services
07.2023 - Current
Sales Promoter
Sanjeev Mobile Store
08.2021 - 06.2023
Front Office Executive
Kore Security Services
07.2017 - 07.2021
Fashion Consultant
Maspar Furnishing
10.2013 - 11.2016
Sales Promoter
Brand Eye Private Limited
06.2012 - 09.2016
Customer Service Associate
Zodiac Clothing Company Ltd
10.2006 - 05.2012
Certificate of Higher Education - Arts
Govt. Sarvodaya Bal Vidhyalaya No.1 Tilak Nagar
Certificate of Higher Education - Arts
Govt. Sarvodaya Bal Vidhyalaya No.1 Tilak Nagar
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