MANISH ARORA
Retail Operations
New Delhi
Summary
Retail professional with 21+ years of experience in managing sales and operations for leading brands in India. Proven track record in maintaining profitable operations and leading large cross-functional teams. Expertise in P&L management, developing and implementing sales strategies, operational planning, and driving profitability. Recognized for operational excellence and team leadership, consistently achieving and surpassing KPIs.
Overview
1
1
year of professional experience
Work History
Regional Operations Manager
Marks & Spencer
01.2024 - 05.2025
- Managing sale and operations for 40 stores in South and East India, with an annual turnover of ₹450 Cr comprising of 3.5 lac sqft area & manpower of 600 people.
- Strategizing manpower, merchandising, and forecasting for top-line and bottom-line performance along with operations aspects.
- Leading profit protection initiatives and fostering awareness of theft and fraud prevention, Identify and develop vendor base for cost benefit, ensuring cost control and overseeing new store openings.
- Maintaining relationships with officials and ensuring operational security measures are upheld.
- Preparing and assisting in creation of annual Operating Plan & revised forecast for the region and to ensure a secure and safe environment for all customers, visitors, and staff members.
- Streamlining inventory management, audits, and compliance with FHS standards.
- Driving energy management and sustainability initiatives (Plan A) across stores.
- Ensuring facility management as per agreed standards at stores by ensuring maintenance of store premises, supporting all repairs & maintenance related work along with FOM & coach store teams in forward planning of consumables, equipment, repairs and maintenance work etc.
- Additional Experience
- Marks & Spencer (Store Manager) Sept-2019- Dec-2023
- Central Future Lifestyle Ltd, Future Group (Store General Manager) May 2017-Aug-2019
- Marks & Spencer (Store Manager) June 2012April 2017
- Pantaloons (Store Manager) March 2007 May 2012
- ITC Ltd. (Customer Facilitator) Aug 2005 Feb 2007
- Giordano (Customer Care Associate) Dec 2003July 2005
Education
Bachelor of Arts -
Delhi University
01.2003
Skills
Leadership & Strategy: P&L Management, Stores Profitability, Strategic Planning, Team Leadership, Results-Driven
Operations Management: Store Planning & Opening, Inventory Management, Facility Management, Internal & External Audits, Tracking Budget Expenses, Implementing FHS Standards and adherence
AWARDS AND RECOGNITIONS
"Best Operations Executive" - Pantaloons, 2009–2010., "Most Profitable Store at National Level" - Pantaloons, 2010–2011., "Store of the Quarter Award" - Marks & Spencer, twice in 2013–2014., "Store of the Year Award" - Marks & Spencer, FY 2021–22 (Pan India)., Promoted to Regional Operations Manager for South & East Region at Marks & Spencer.
DATE AND PLACE
Date: 11 May 2024 Place: Delhi
Timeline
Regional Operations Manager
Marks & Spencer
01.2024 - 05.2025
Bachelor of Arts -
Delhi University