MANISH ATUL
F&B Supervisor At The First Collection Hotel Waterfront A Tribute Portfolio Marriott
Dubai,
Summary
Quick-thinking supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
F&B Supervisor (Multi-outlet Supervisor)
The First Collection Hotel Waterfront a Tribute Portfolio Marriott
11.2023 - Current
- Assigned for four pre-opening restaurants: All Day Dining, Coffee Shop, Pool Bar, and In-Room Dining.
- Managed a team of 23 staff members, streamlining hiring, training, and scheduling processes.
- Handled customer inquiries, complaints, and feedback to maintain positive dining experiences.
- Successfully passed Mystery Shopper auditing every month.
- Assisted in budget planning and inventory management, contributing to effective cost control.
- Implemented health and safety protocols to ensure compliance with regulations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved guest satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Bar Supervisor
W Hotel Palm Jumeirah
11.2019 - 11.2023
- Assisted the sommelier with wine and sake selection, and took charge during her absence to ensure seamless service.
- Stock maintenance and inventory know-how.
- Created a signature cocktail list for Akira Back, enhancing the beverage offerings and guest experience.
- Akira Back is a globally famed chain of restaurants that takes its name from Chef Akira Back, a Michelin-starred chef. We, as a team, have managed to make a stronghold in Dubai and win accolades like the Fact Awards, Time Out Awards, and Wats On Awards in our first year of existence. Over the course of time, I have helped in formulating and reinventing the cocktail and spirit menu. I also help in training the bar staff in areas of stock maintenance, inventory, and cost control.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
Head Bartender
Ritz Carlton Hotel
11.2017 - 11.2019
- Achieved recognition for exceptional social media engagement on TripAdvisor and FAB by winning the highest award.
- Created month-end reports, including menu engineering, Micros keys, and sales reports for promotions and discounts, while ensuring accuracy in finance and payroll discrepancies.
- Completed brand standard auditing and mystery shopper evaluations, ensuring compliance with quality standards.
- Addressed customer complaints promptly and professionally, enhancing the establishment's reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocols to ensure consistent service quality.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
F&B Supervisor
Novotel Hotel & HICC
01.2016 - 09.2017
- Awarded Supervisor of the Month, nominated twice in the span of six months.
- Enhanced staff productivity and reduced beverage costs through effective training and resource management.
- Participated in forecast and food and beverage meetings to discuss operational strategies.
- Managed daily financial transactions, ensuring accurate sales data recording, and cash register reconciliation at shift end to maintain financial integrity.
- Boosted customer satisfaction by delivering prompt and accurate service in a high-pressure environment.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Bartender
Waldorf Astoria Hotel & Resorts
12.2013 - 11.2015
- Led pre-opening activities, including developing LSOP, training on cocktail making, and establishing the service sequence and floor plan.
- Maintained a clean and organized bar area, ensuring all supplies were fully stocked to enhance the customer experience.
- Started taking a lead to do the pre-opening activities, like making SOP, used records, cocktail-making training, service sequence, and floor plan.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
F&B Associate
Novotel Hotel & HICC
08.2011 - 11.2013
- Was awarded Best Performer of the Month and certified by the General Manager for being part of one of the most prestigious events, the Conference on Biodiversity, in 2011.
- Supported revenue growth by upselling menu items and suggesting daily specials to guests.
- Demonstrated adaptability through cross-training in various F&B roles, including server, bartender, and host/hostess positions.
- Addressed customer concerns promptly, resulting in improved guest experiences and repeat business.
- Managed high-stress situations calmly while resolving any issues that arose during shift operations.
Education
Bachelor of Science - Hospitality And Hotel Administration,
Institute of Hotel Management And Catering Technology
Goa, India 04.2001 -
Skills
Food safety compliance
Operational efficiency management
Inventory oversight
Exceptional customer service
Coaching and guidance
Team development expertise
Team performance optimization
Strategic team guidance
Certification
WSET Level 1 and 2
PERSONAL DETAILS
Nationality: Indian
Timeline
F&B Supervisor (Multi-outlet Supervisor)
The First Collection Hotel Waterfront a Tribute Portfolio Marriott
11.2023 - Current
Bar Supervisor
W Hotel Palm Jumeirah
11.2019 - 11.2023
Head Bartender
Ritz Carlton Hotel
11.2017 - 11.2019
F&B Supervisor
Novotel Hotel & HICC
01.2016 - 09.2017
Bartender
Waldorf Astoria Hotel & Resorts
12.2013 - 11.2015
F&B Associate
Novotel Hotel & HICC
08.2011 - 11.2013
Bachelor of Science - Hospitality And Hotel Administration,
Institute of Hotel Management And Catering Technology
04.2001 -