Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Manish Bhalla

Ghaziabad

Summary

Experienced in Telecom/SaaS domain in Sales, Business Transformations, Product Initiatives and Service Excellence functions. Right now, hovering at over 15 years of experience. Currently working as a business evangelist for India and Indonesia region. Major responsibility is to help the clients overcome their challenges & achieve their business goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager - Enterprise Sales (India & Indonesia)

BeatRoute Innovations
07.2021 - Current
  • Working closely with the marketing outreach team to process the prospective customers under BANT
  • Handling existing enterprise accounts for upselling and multi-level threading
  • Working as a bridge in Project kick off calls along with the customer success team
  • Attending the scheduled PO/PM Calls for clear understanding on the project risks & current status
  • Understanding the client GTM strategies & helping them conceptualize it using the platform
  • Working as a product consultant and helping enterprises streamline their on-ground sales operations by eliminating the process & people challenges
  • Working hand in hand with the customer success team to enable the clients have a consistent DAU
  • Engage with the client, develop relations with them & ensure the right product fitment for them
  • Working on the idea of potential happy customer for multiple verticals (#CDG #pharma #liquor #cosmetics #Building material)
  • Translate user requirements to use cases and showcase conceptualized demos
  • Working on continuous improvements of the product, process & people for the existing clients through periodic QBR's.

Founder & Director - Product/Inside Sales

Minavo Telecom Networks
12.2013 - 06.2021
  • Responsible for product conceptions & execution
  • Cultivating the Agile PM Model within the team
  • Developing the Agile values across cross-functional teams
  • Ensuring the team is following the Scrum framework for adapting to fastly developing changes
  • Improvement mapping through the KANBAN board
  • Responsible for new product launches & timely release on existing products
  • Worked as an agile consultant to help the development teams work on various open projects
  • Worked with local ISP to penetrate in state governed departments for customized SaaS services
  • Another major role was to conceptualize products for state government departments
  • Responsible for managing RFP's w.r.t technical compliance & qualification
  • Also to check the design tools viability & commercial terms & conditions
  • Daily stand up calls with the development team for understanding on the impediments
  • Continuous review of existing products for enhancements and improvements
  • Responsible for scheduled quarterly releases on existing products
  • Managing the Marketing outreach team to generate the leads, distribution of leads and tracking the Lead to closure conversion
  • Developing the PRD's for new product initiatives.

Senior Manager - SEN

Reliance Communications Ltd
05.2011 - 11.2012
  • Accountable for managing a team of 6 SE's
  • Establishing strategies for achieving the top-line and bottom-line product launches
  • Nurture the team to create and execute business plans to meet sales goals
  • Evaluate team sales performance and recommend improvements
  • Educate team about product portfolio
  • Address client issues, sales conflicts and pricing issues in a timely manner
  • Manage sales activities of team to generate revenue
  • Monitoring the collection vis- a- vis total outstanding and reduction of 90+ debt.

Key Account Manager - U&R

Bharti Airtel Ltd
06.2010 - 01.2011
  • Handled a team of 6 SE's
  • The role was to position Bharti Airtel Ltd as the customer's preferred telecom partner for voice and data services
  • Working in a close loop with the marketing team to understand the new product initiatives
  • The role was a combination of hunting and farming
  • It involved managing revenue from the existing corporate accounts as well as bringing in new business from corporate/enterprises
  • Working along with the marketing team to ensure CSAT.

Assistant Manager - Enterprise

Net 4 India Ltd
08.2009 - 12.2009
  • Responsible for generating new leads from the SMB and Corporate companies
  • Ensuring timely delivery of services in co-ordination with the delivery team
  • Working with Educational institutes to facilitate data connectivity in multiple locations
  • Upselling and cross selling in existing clients to increase the revenue share.

Enterprise Executive

Siemens Enterprise Communications
12.2008 - 07.2009
  • Worked as Manager Sales responsible for direct sales for HO product category in Siemens Ltd ( Com En Div)
  • The responsibility was to manage and generate sales revenues in Hipath office product category
  • Instrumental in taking the OV from 3 million to 5 million in the short span of time
  • Maintaining high growth in the product stream.

Deputy Manager - Enterprise Sales

Reliance Communications Ltd
06.2007 - 11.2008
  • Managing key corporate accounts in SME & SMB categories
  • Generating database and pitching new corporate clients
  • Handling complete range of voice and Data solutions
  • Suggesting solutions in PRI, Centrex, AV conferencing in voice
  • Suggesting solutions in MPLS VPN , Leased Line, IPLC , IDC in data
  • Responsible for new customer addition and existing customer retention
  • Managing end to end IT , Voice and data Enterprise customer solutions.

Education

Certification in Six Sigma with Operations Management -

IIM Raipur
01.2021

MBA ( Marketing & Telecom ) -

Amity University, Noida
01.2007

B.Tech (Electronics Instrumentation & Control) -

UP Technical University, Lucknow
01.2005

High School & Intermediate -

Mahanagar Boys' Inter College
01.2001

Skills

  • Product management
  • Business Strategy
  • New product initiatives
  • Enterprise Sales
  • Team Management
  • Leadership
  • Knowledge management
  • Retention Strategies
  • Customer Satisfaction
  • UpSelling and Cross Selling
  • Customer Engagement
  • Cross-Functional Team Leadership
  • Documentation and Reporting
  • Data-Driven Decision-Making
  • Sales Channel Analytics

Certification

  • Lean Six Sigma Green Belt Certification, The Council for Six Sigma Certification (CSSC), 02/2021, ISEL/LSSGB/3791/16122020
  • Lean Six Sigma Black Belt (ICBB), The Council for Six Sigma Certification (CSSC), 04/2021, ISEL/LSSBB/3956/18022021
  • Transitioning from Waterfall to Agile Project Management, LinkedIn, 03/2021

Affiliations

  • Photography
  • Trekking
  • Traveling
  • Sports (Cricket)

Accomplishments

  • Highest Sales Figure PAN India in terms of Installation for SEN Segment (Reliance Communications -Sep2012)

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bahasa
Beginner
A1
French
Beginner
A1

References

References available upon request.

Timeline

Senior Manager - Enterprise Sales (India & Indonesia)

BeatRoute Innovations
07.2021 - Current

Founder & Director - Product/Inside Sales

Minavo Telecom Networks
12.2013 - 06.2021

Senior Manager - SEN

Reliance Communications Ltd
05.2011 - 11.2012

Key Account Manager - U&R

Bharti Airtel Ltd
06.2010 - 01.2011

Assistant Manager - Enterprise

Net 4 India Ltd
08.2009 - 12.2009

Enterprise Executive

Siemens Enterprise Communications
12.2008 - 07.2009

Deputy Manager - Enterprise Sales

Reliance Communications Ltd
06.2007 - 11.2008

Certification in Six Sigma with Operations Management -

IIM Raipur

MBA ( Marketing & Telecom ) -

Amity University, Noida

B.Tech (Electronics Instrumentation & Control) -

UP Technical University, Lucknow

High School & Intermediate -

Mahanagar Boys' Inter College

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Manish Bhalla