Manish Bhardwaj

1. Sales and Revenue Targets

• Top-line growth: Achieve monthly and annual sales targets for high-value categories, like smartphones, laptops, and home appliances.
• Bottom-Line Management: Control operational expenses (OPEX) to ensure the store’s profitability.
• High-Margin Focus: Drive sales of extended warranties, insurance (protection plans), and accessories to increase the average transaction value.

2. Inventory and Stock Management

• Stock Availability: Ensure maximum availability of key SKUs while minimizing stockouts, especially for fast-moving electronics.
• Shrinkage Control: Implement loss prevention measures to reduce theft or damage of high-value electronic items.
• Aging Stock Management: Monitor and liquidate "slow-moving" or near-obsolete tech products through targeted promotions.

3. Customer Experience and Service

• Technical Consultation: Ensure staff provide expert product demos and technical advice to customers.
• NPS/Customer Satisfaction: Maintain high scores in customer feedback surveys and resolve technical complaints efficiently.
• Visual Merchandising: Oversee that demo units (e.g., TVs, phones) are fully functional and displayed according to brand standards.

4. Team Leadership and Training

• Product Knowledge: Regularly train the sales team on the latest tech features and specifications to ensure they can answer complex customer queries.
• Manpower Productivity: Manage staff schedules and performance metrics to optimize the sales floor during peak hours.

5. Compliance and Operations

• Standard Operating Procedures (SOPs): Ensure strict adherence to billing, cash handling, and return/exchange policies for electronic goods.
• Health and Safety: Maintain store safety protocols, particularly regarding electrical equipment and high-voltage displays.

• Oversaw annual business operations valued at 26 crore before COVID-19 disruptions.
• Executed business strategies across conventional and alternate channels, including WAB Sale and Venue Sale.
• Managed team schedules and delegated tasks to enhance workflow efficiency.
• Controlled inventory levels to reduce waste while maintaining optimal stock availability.
• Boosted staff productivity through focused training initiatives, leading to improved performance.
• Maximized store profitability by effectively managing P&L and implementing strategic financial practices.
• Resolved customer inquiries and issues, achieving high satisfaction rates.
• Maintained merchandise display standards to support effective promotion.

• Handled 2 stores with an area of 68381sq.ft. with an annual business of 46million SAR approx 72 cr.INR
• Manage daily operations, performing a variety of administrative tasks and overseeing staff performance, inventory receipts, customer service and financial requirements.
• Sales Revenue & profitability for the stores
• Sales per stores
• Sales per employee/ sq. Ft
• Employee per sqft.
• Gross Margin
• % improvement in ATV Increase in customer footfalls
• Conversion
• To Reduce store operating costs
• Optimize Inventory
• Sell through, product ageing, stock days
• Enhanced store experience
• Increase in no. of loyalty customers
• Annual Marketing Calendar implementation
• Executions of events and promotions adherence to SOPs
• Build for Future" (Capability)
• Ensured that total store operations are carried out in accordance with established standards, policies and procedures
• Landmark Group – LG has a presence across the Middle East, North Africa and the Indian Subcontinent, over 30 million Sq ft. of retail space, Over 55,000 employees, 41 Brands (Max Splash Lifestyle, Iconic, Home centre, E Max, funcity, Citymax hotels etc). – 2040 outlets.
• Executed successfully LFL (Like for Like) strategy for the stores
• Achieved shrink control of three challenging stores successfully
• Awarded by the NCBH for shrink control
• Achieved 130% of stock shrinkage control target

• To manage cleanliness at the cash point and speed in filling-up of bags & gimmicks.
• To Monitor replenishment of the sales floor (tables, racks, shelves) by measuring balance of sizes and products/styles with Floor Managers.
• To Rectify the cash and card sales to be recorded and send to finance; performed the helicopter trip on a daily basis for stock display audits.
• To ensure timely follow-up on stock age and rate of stock turnover (ROST) on a weekly basis and took action on it; (expected minimum rotation 8 times a year – target 12 times in general).
• To review team (6 months and yearly) for the staff within shop; submitted timely reports to HO/Back-office (EOD reports, Month-end reports).
• Vishal Mega Mart (a brand owned by TPG Wholesale Private Limited) is one of fastest growing chains of hypermarkets in India. TPG is a leading global private investment firm with $75 billion of capital under management. Vishal Megamart has 145 plus stores in India.