Manish Chakranarayan

Results-driven Client Support Specialist with expertise in providing exceptional customer support and technical guidance. Proficient in utilizing Salesforce and Jira for documentation and issue tracking.

Key Responsibilities.

- Provided top-notch customer support via phone, email, and chat, resolving technical issues, and troubleshooting problems.

- Utilized Salesforce to document customer interactions, track issues, and analyze customer data.
- Leveraged Jira for issue tracking, project management, and collaborating with internal teams.

- Offered product guidance and training to customers, ensuring successful adoption and utilization.

- Collaborate with internal teams to improve products and services, driving customer satisfaction and loyalty.

Skills

- Excellent communication and problem-solving skills

- Strong technical knowledge of IT products and services.

- Proficient in Salesforce and Jira.

- Customer-centric approach.

- Ability to work in a fast-paced environment.

Achievements

- Consistently met or exceeded customer satisfaction targets.

- Successfully resolved complex technical issues, improving customer experience.

- Utilized Salesforce and Jira to streamline support processes, reducing resolution time, and increasing efficiency.

Dedicated Customer Service Executive with three months of experience delivering exceptional service to O2 customers. Proven ability to resolve customer issues, and improve satisfaction.

Key Skills

- Excellent communication and interpersonal skills.

- Strong problem-solving and conflict-resolution skills.

- Ability to handle customer complaints and issues related to billing, network, and services.

- Knowledge of telecom products and services.

- Strong attention to detail, and ability to multitask.

Experience

- Customer Service Executive, O2 (three months).

- Provided customer service via phone, email, and chat.

- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

- Resolved customer queries and technical issues related to billing, network, and services.

- Documented customer interactions and feedback.

Achievements

- Consistently met customer satisfaction targets.

- Developed strong product knowledge and issue resolution skills.

Results-driven Demand Generation Specialist driving business growth through strategic lead generation, prospecting, and relationship-building. Leveraging LinkedIn expertise to identify and engage high-quality leads.

Key Skills

- Lead generation and prospecting.

- LinkedIn lead generation and contact discovery.

- Outbound calling and emailing.

- Data analysis and reporting.

- Relationship building and negotiation.

Experience

- Generated high-quality leads through targeted LinkedIn outreach and outbound calling

- Identified and engaged key decision-makers and influencers.

- Developed and executed lead generation strategies to drive conversions

- Collaborated with sales teams to ensure seamless handoffs and revenue growth

## Achievements

- Exceeded lead generation and conversion targets

- Successfully implemented lead generation strategies

- Fostered strong relationships with clients