Manish Chalwadi

• As a seasoned Senior Operations Manager, I excel in orchestrating and optimizing the intricate machinery of organizational efficiency. I specialize in devising and implementing strategies that enhance productivity and elevate overall performance.

Key Responsibilities:

Operations Strategy: Develop and implement strategic initiatives to streamline operations, improve efficiency, and maximize profitability.

Team Leadership: Lead and mentor cross-functional teams to achieve operational excellence and exceed performance targets.

Process Optimization: Identify inefficiencies and implement process improvements to enhance productivity and reduce costs.
Resource Management: Optimize resource allocation, including personnel, equipment, and budget, to meet operational requirements.

Quality Assurance: Ensure compliance with quality standards and regulatory requirements through rigorous quality control measures.

Risk Management: Identify and mitigate operational risks to safeguard business continuity and maintain a secure operational environment.

• Identifying hiring needs, designing job descriptions, sourcing candidates through databases and social media, conducting interviews
• Induction and Operations training
• On probation employees examination
• Campaign alignment
• Daily operational activities
• Teams performance improvements
• Client calls
• Monthly R&R
• Daily all hand calls etc.

• Reporting to managing director of the organization
• Overseeing the operational activities at every level of an organization
• Planning, organizing, and strategizing the daily operations and routines
• Strategizing process improvements to ensure everyone completes their tasks on schedule
• Daily campaigns calls
• Team performance evaluations
• Monthly targets
• Daily meetings
• Team activities etc.

• Supervising, managing and motivating team members on a daily basis
• Delivering CDQA campaigns
• Managing daily deliveries
• Feedback sharing

• Examine and validate the accuracy of the data to ensure that it produces meaningful information
• Also get the tele verification done
• BANT projects Q&A
• CDQA
• Profiling etc.

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies.